Why Lunch And- Catering business Choose OpenPOS
Santony’s built trust through simplicity — and kept it through reliability.
The Reality Behind the Counter
Tony runs Santony’s, a lunch café and catering business at Lyckans Fabriker in Gothenburg. His day starts at 4 AM. By Monday, he’s already made 500 rolls. His customers aren’t tourists or impulse shoppers — they’re office workers from the surrounding area, and corporate clients like Peab, NCC, Veidekke, and Trafikverket. He delivers catering once or twice a day, every day — managing both walk-in café sales and daily deliveries to over 1,000 office workers across Gothenburg.
This isn’t a business built on trends. It’s built on trust, repetition, and reliability. Tony has worked with some of his suppliers for over 15 years. He sources the same hand-peeled shrimp as Hotel Gothia. Quality isn’t negotiable. Neither is keeping promises.
“If you can’t trust each other, nothing else matters,” Tony says.
Before: A Relationship Built on Trust
Tony’s relationship with his POS supplier started long before OpenPOS entered the picture. He bought his first button-based cash register from Niklas, who ran his own company selling restaurant supplies, receipt paper, and cash registers. That system was simple. Stable. It never broke.
When Niklas joined OpenPOS, the relationship continued. Tony wasn’t looking to switch suppliers. Why would he? Niklas had always delivered on his promises. When he said something would work, it worked. When Tony called, Niklas answered.
So when the time came to upgrade to a digital system, the decision wasn’t about comparing prices or features. It was about continuity.
“I wasn’t interested in listening to other salespeople,” Tony says. “I already had someone I worked with. Someone I trusted. Why change that?”
His business had grown. Catering orders were scaling. He needed more flexibility — easier ways to update prices across both café and catering menus, better overview of his operation, and a system that could handle both counter sales and daily corporate deliveries without adding complexity. The old button system worked, but managing pricing and products manually was taking time he didn’t have.
But there was hesitation. He’d heard stories. Systems that complicate rather than simplify. Technology that gets in the way instead of helping.
Still, because it was Niklas — and because OpenPOS backed him — Tony made the switch.
“It’s not about being the cheapest. It’s about being reliable.”
The Switch: Built for Real Work, Not Just Sales Pitches
The transition happened over two days. He Walked him through BackOffice. Set up the system. Made sure it worked.
Tony isn’t tech-savvy. He says so openly. His phone is a work tool, nothing more. On weekends, he doesn’t even know where it is. But BackOffice? He understood it immediately.
“Changing prices, adding items — it’s really simple. I can do it myself.”
What used to require manually reprogramming the cash register now takes minutes in BackOffice. Price adjustments across the menu. Adding seasonal items. Managing products for both café counter and catering orders — all from one place.
His staff picked it up even faster. They got comfortable with the interface right away. The system felt intuitive. Natural. Not something that required constant management.
“They think it’s great,” Tony says. “It just works.”
After: A System That Stays Out of the Way
At Santony’s they doesn’t measure success in metrics. They measures it in mornings that start on time, lunches that move smoothly, and corporate orders that go out without a hitch.
The new system is faster. Everything is integrated — payments, receipts, inventory. BackOffice gives him control without complexity. He can manage pricing for both his café and his growing catering operation from one place, without the evening admin work that used to eat into his time.
“Everything is much easier with this one. It’s smoother to work with. Everything is integrated — card payments, all of it. Much easier than before.”
His staff handles the register during rush without thinking about it. The system doesn’t demand attention. It just runs. And as his catering business continues to grow, the system scales with him.
What Keeps Him There: People Before Product
Tony has been approached by competitors. Cheaper systems. Flashier promises. He’s not interested.
“I stayed because of trust. I stay because it works. That’s the whole equation.”
He’s seen what happens when businesses break trust. Customers leave. Word spreads. In his industry, reputation is everything. The same applies to his suppliers.
“If you don’t stand by what you say, people notice. And they talk.”
For Tony, continuity mattered more than any feature list. He wanted reliability. He wanted to know that if something happens, he can call — and it gets solved.
“That’s not complicated. That’s just how it should be.”
Support That Answers When It Counts
They don’t call support often. But when he or his staff do, it’s because something needs attention. A technical question. Something that requires quick resolution.
“Every time we’ve called support, it’s always worked,” he says. “They’ve always listened. There’s never been anything strange about it.”
That’s the difference. No flashy features. Not a cheaper price. Just reliability when it counts. A partner who picks up the phone and understands what’s at stake.
Even today, if Tony has a question, he can reach out to OpenPOS. And OpenPOS still answers.
“We need cooperation. It’s not just help — it’s a partnership.”
The tools behind the workflow
Looking Forward: Built for the Long Run
Tony is 64 now. He’s planning to sell the café and focus purely on catering. But he’s not worried about the transition.
“I’ve worked with ISS for 13 years. Every time they get a new client, I get them too. That’s how partnerships work.”
He survived the pandemic. He’s built relationships that span over a decade. He sources quality ingredients because complaints about price are manageable. Complaints about quality aren’t.
And when it comes to his POS system, the philosophy is the same. As his business grows and changes shape, the system adapts. No drama. No complications. Just the reliability that lets him focus on what he does best — starting work at 4 AM and delivering quality that keeps clients coming back.
“It’s about reliability. You need to have trust in each other. It doesn’t help if only one side has trust. You have to meet each other halfway.”
Your Business Deserves a System That Grows With You
When you’re managing café sales and daily corporate catering, your POS should make things easier, not harder. OpenPOS is built for businesses that need simplicity, stability, and support that actually shows up — whether you’re serving your 10th customer or your 1,000th.
No fluff. No overselling. Just a system that works when it needs to.
Web-based BackOffice
– full control from anywhere
Stable operation without interruptions
Secure, personal support
Increased sales
and faster service
