At Opal Group, we are committed to respecting your Privacy. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. That is why we have put a policy in place to protect your personal information. Please read on for more detailed information about our Privacy practices.

Online Registration

When you voluntarily provide us with personal information such as name, billing address, and credit card number when registering online, we use the information to fulfill your order. We may forward the information collected to authorized merchant banks and payment processors for the sole purpose of verifying the information and to submit payment for the services ordered.

E-mail

Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete your request. The e-mail itself may be retained in an archival form indefinitely for internal reference and legal compliance purposes. At no time is the information provided in the email forwarded, distributed, sold, or transferred to any external entity except where required by law or valid legal process.

Mailing List

Our mailing list is used solely for the purpose of contact parties interested in receiving product update or news releases related to Opal Group or our partners. In conjunction with our partners, Opal Group may distribute emails or publications on behalf of our partners. At no time is the information provided in the mailing list forwarded, distributed or sold for any reason. Emails outlining products or services provided by our partners will only be distributed through Opal Group.

Your email address may be removed from our mailing list at any time by submitting the request to unsubscribe@opalgroup.net or by following the instructions on the bottom of the email, newsletter or publication. Bounced email addresses will immediately be removed from our mailing list for all future mailings or news bulletins.

Web server activity logs

Like most web servers on the Internet, our servers collect and store all of the information that your web browser sends when it requests a web page, including:

• The name, domain, and numerical internet address of the “host” computer (typically a computer belonging to your Internet Service Provider and not your personal computer) from which you access the Internet.
• The date and time you accessed our site.
• The Internet address of the web page that you came from.
• The page you requested from our site and the number of characters sent to your computer.
• The information your web browser software sends as its so-called “User Agent,” which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer.

The logs are periodically summarized and analyzed in order to study site usage over time and to monitor security, and assess performance. This data is not sold or shared with third parties.

Retention of collected information

Cookies – Some applications may save a “cookie” on your computer’s hard disk to provide a temporary history of actions taken. A common example is the tracking of items placed in an online “shopping basket.” We do not retain any record of “cookies” beyond what is necessary to support essential site functionality and user navigation

Web server activity logs – Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time. Any retained information is used solely for Opal Group internal purposes and is not shared or sold to third parties.

Online surveys – Information collected via online surveys may be maintained at our discretion for an indefinite period of time.

Marketing information – Such information may be maintained at our discretion for an indefinite period of time.

Opal Group employs industry-standard security protocols to safeguard personal information against unauthorized access, disclosure, or misuse. Participants may request access to, correction of, or deletion of their personal information at any time by contacting info@opalgroup.net. Retained data is used solely for Opal Group internal purposes and is not sold or transferred to third parties.

SMS

We are committed to protecting your privacy. No mobile information will be shared, sold, or transferred to third parties or affiliates for marketing or promotional purposes. Additionally, all other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances. Your mobile number will only be used for communication purposes directly related to our services, and we ensure that all data is handled securely and in compliance with applicable privacy regulations.

Compliance with Privacy Laws

Opal Group complies with all applicable data protection laws, including GDPR for EU citizens, CCPA for California residents, and relevant U.S. federal, state, and local regulations.

Limitation of Liability

Opal Group is not liable for misuse of personal data by third parties who have received information in compliance with this policy. Opal Group’s total liability is limited to direct damages not exceeding fees paid for services rendered. This limitation does not apply to liability arising from Opal Group’s gross negligence, willful misconduct, or violations of applicable data protection laws. Nothing in this clause shall restrict any statutory rights under applicable law. At no time is the information provided in the email forwarded, distributed, sold, or transferred to any external entity except where required by law or valid legal process.