AI that turns conversations into business data

With Omnilinx, you get access to:

• Automatic transcriptions and summaries of every phone call;

• Sentiment analysis, key tags, and business insights from each conversation;

• A Voicebot that answers calls outside working hours, collects information, responds to customer inquiries, and can also make outbound calls;

• A Chatbot for 24/7 service, connected to your product catalog or knowledge base;

• Recommendations and statistics to improve customer service and sales performance.

Easy to track.

No matter which agent is on shift, they can track both the history of the customer inquiry in the single customer profile, as well as conversations, messages exchanged and actions taken by the team.

Built-in phone service

You don't need to use third party integration to get a phone service. Omnilinx has a built-in virtual PBX that brings all the capabilities and adds another strong voice in favor of your platform choice.

One-screen communication. To make things even easier.

Your company's customer support solution shouldn't require you to bounce between multiple screens or applications in order to access customer communication data. With Omnilinx, you can view all customer data and communication from a single screen, regardless of the channel on which it was initiated.

Connectivity to other platforms

The web link helps users to transition from Omnilinx to another platform (CRM, ERP) with just one click.

The web link serves as a seamless connector between the two platforms, unlocking a multitude of advantages.

For instance, you'll enjoy swift access to client information, enhancing service quality and boosting your customers' satisfaction.

Flexible plans for any team

We understand that not everyone in your team uses their communication tools such as chat, email or phone the same way. That’s why you can mix and match different Omnilinx plans designed to meet each member of your team’s needs.