Turn customer conversations into deals. Now powered by AI.

Bring phone, Facebook Messenger, Viber, web chat, and email together and add AI Chatbot, Voicebot, and automated conversation analytics under one roof.

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Omnilinx - omnichannel platform

Unify your customer communications today

    No credit card Unlimited chats and agents Data encryption

    Chat, voice, messengers and email.
    Different ways, one platform.

     
    Omnilinx interface

    Създайте възможно най-доброто изживяване за клиентите и то ще се отплати.

     
    Omnilinx interface

    Why Omnilinx

    AI that turns conversations into business data

    With Omnilinx, you get access to:

    • Automatic transcriptions and summaries of every phone call;

    • Sentiment analysis, key tags, and business insights from each conversation;

    • A Voicebot that answers calls outside working hours, collects information, responds to customer inquiries, and can also make outbound calls;

    • A Chatbot for 24/7 service, connected to your product catalog or knowledge base;

    • Recommendations and statistics to improve customer service and sales performance.

    Easy to track.

    No matter which agent is on shift, they can track both the history of the customer inquiry in the single customer profile, as well as conversations, messages exchanged and actions taken by the team.

    Built-in phone service

    You don't need to use third party integration to get a phone service. Omnilinx has a built-in virtual PBX that brings all the capabilities and adds another strong voice in favor of your platform choice.

    One-screen communication. To make things even easier.

    Your company's customer support solution shouldn't require you to bounce between multiple screens or applications in order to access customer communication data. With Omnilinx, you can view all customer data and communication from a single screen, regardless of the channel on which it was initiated.

    Connectivity to other platforms

    The web link helps users to transition from Omnilinx to another platform (CRM, ERP) with just one click.

     

    The web link serves as a seamless connector between the two platforms, unlocking a multitude of advantages.

     

    For instance, you'll enjoy swift access to client information, enhancing service quality and boosting your customers' satisfaction.

    Flexible plans for any team

    We understand that not everyone in your team uses their communication tools such as chat, email or phone the same way. That’s why you can mix and match different Omnilinx plans designed to meet each member of your team’s needs.

    Our clients

    Over 1000 companies and government institutions use our platform for business communications over the phone

    Boost customer experience and reduce your costs with a unified solution for customer service

      No credit card Unlimited chats and agents Built-in phone

      Omnichannel hub for customer support and communication

      Deliver seamless customer service by phone, email, web chat, Facebook Messenger, Viber, WhatsApp and more!

      Book a demo Get started

      No credit card Unlimited chats and agents Data encryption

      Connect. Communicate. Convert.

      Closer to customers than ever before.

      Omnilinx - Customer service made simple.

        No credit card Unlimited chats and agents Data encryption

        Chat, voice, messengers and email.
        Different ways, one platform.

        Планове за всеки екип.

        We understand that not everyone in your team uses their communication tools such as chat, email or phone the same way. That’s why you can mix and match different Omnilinx plans designed to meet each member of your team’s needs.

        Лесна проследяемост на комуникацията

        Независимо кой агент е на смяна, можете да проследявате както историята на клиентското запитване, така и разговорите, разменените съобщения и вътрешната комуникация в екипа.

        Built-in phone service

        You don't need to use third party integration to get a phone service. Omnilinx has a built-in virtual PBX that brings all the capabilities and adds another strong voice in favor of your platform choice.

        One-screen communication. To make things even easier.

        Можете да спасите екипа си от изтощителното и понякога неефективно превключване от екран на екран и от приложение на приложение. С Omnilinx всичко е точно пред очите им – общуват с клиентите и разполагат с цялата информация на един екран, независимо от канала.

        Grow together.

        Основната ни цел е да помогнем на бизнесите да се развиват. Затова за нас е важно инвестицията в Omnilinx да е печеливша. Тук сме, за да отговорим на всички въпроси, да разберем нуждите на вашия бизнес и да чуем очакванията ви. Ако прецените, че възможно надграждане на софтуера може да надгради и постигнатите резултати, то ние ще направим и невъзможното, за да го осъществим.

        Our clients

        Предоставяме и бизнес телефония на над 1000 компании и държавни институции

        Boost customer experience and reduce your costs with a unified solution for customer service

          No credit card Unlimited chats and agents Data encryption