Return Request – Old Focals

After submitting your return/exchange request you will receive an email with instructions shortly. If you did not get it and checked your spam/junk folders — please call us: 626-799-7073.

Please complete the following to process your return request.

Name*
First Last
Phone
Email*
Please use the email address you used for the purchase.
Address
Street Address City State / Province / Region ZIP / Postal Code Country
Primary reason for return:
Please choose one.
- I would like to get a refund.
- I want to exchange my frames.
- The lens prescription is wrong.
Order Number
Please write your original order number for this purchase.
Order/Purchase Date
When did you make this purchase?
Frame Name + Color
For example: Diva, Tortoiseshell
Reason for return:
Briefly describe the reason you want to return your frames.
The following are required to process your return:*
- I have read & understand the Old Focals return policy.
- I am responsible for shipping, handling and tracking for my return.
- I cannot be reimbursed for any custom work done to my frames.
The following are required to process your return and correct your glasses:*
- I have read & understand the Old Focals return policy.
- I am responsible for shipping, handling and tracking for my return.
- If there was a production error in making my glasses Old Focals will reimburse me for shipping and handling fees.

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