1. Introduction
Global Genie Marketing and IT Services Pty Ltd (ABN 28 676 213 844), trading as NT Bug Busters (“we”, “us”, or “our”), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use ntbugbusters.com.au (the “Website”) or submit a service enquiry, quote request, or expression of service interest through our platform.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Please note that ntbugbusters.com.au is a digital lead generation and referral platform only. We do not process payments, make bookings, or carry out pest control services. The primary purpose for which we collect your personal information is to forward it to our associated licensed Service Providers so that they can contact you directly in response to your enquiry.
2. Information We Collect
We may collect the following personal information from you when you submit an enquiry, quote request, or service interest through our Website:
• Your full name and contact details (phone number and email address)
• Your service address and property details (residential or commercial)
• Details of your pest concern or service interest, including the type of pest and nature of the issue
• Any health conditions, allergies, or sensitivities you voluntarily disclose that are relevant to the type of treatment required
• Any other information you voluntarily provide in your enquiry or when contacting us
We may also automatically collect non-personal technical data such as your IP address, browser type, and pages visited, for website analytics and security purposes. We do not collect payment or financial information of any kind.
3. How We Use Your Information
We use your personal information solely to:
• Receive and process your service enquiry, quote request, or expression of service interest
• Forward your enquiry and contact details to our associated local licensed Service Providers so they can respond to your request directly
• Communicate with you regarding your enquiry, including acknowledgement of receipt
• Respond to any follow-up questions or concerns you raise with us
• Improve our Website and referral platform
• Comply with our legal obligations
We do not use your personal information for direct marketing without your consent. We do not use your information to process payments or make service bookings on your behalf.
4. Sensitive Information
In some cases, you may voluntarily provide us with information that could be considered sensitive under the Privacy Act 1988 (Cth), such as health conditions, allergies, pregnancies, or the presence of vulnerable individuals (such as infants or immunocompromised persons) at your property. We collect this information solely for the purpose of passing it on to the relevant Service Provider so that they can recommend appropriate and safe pest control treatments for your circumstances.
We will not use sensitive information for any other purpose and will not disclose it to any party other than the Service Provider responding to your enquiry, without your consent.
5. Disclosure to Third Parties
The primary purpose of our Website is to connect users with our associated Service Providers. By submitting an enquiry or quote request through our Website, you expressly consent to us sharing your personal information — including your name, contact details, service address, property details, and description of your pest concern — with one or more of our associated local Service Providers so that they can contact you directly.
We may also disclose your personal information to:
• Technology and platform service providers who assist us in operating the Website
• Government or regulatory authorities where required by law
We do not sell, rent, or trade your personal information to any third party for marketing purposes. Once your information has been forwarded to a Service Provider, that Service Provider’s own privacy practices govern how they handle your information. We are not responsible for the privacy practices of our Service Providers.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your data is stored securely and access is restricted to authorised personnel only.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. You provide information to us at your own risk.
7. Cookies
Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect anonymous usage data. You may disable cookies through your browser settings; however, some features of the Website may not function correctly if cookies are disabled.
8. Access and Correction
You have the right to request access to the personal information we hold about you, and to request that any inaccurate information be corrected. To make such a request, please contact us using the details in Section 10 below.
We will respond to access and correction requests within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth). Please note that once your information has been forwarded to a Service Provider, you may need to contact that Service Provider directly to request access to or correction of information held by them.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Website following any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Business Name: NT Bug Busters
Operated by: Global Genie Marketing and IT Services Pty Ltd
ABN: 28 676 213 844
Website: www.ntbugbusters.com.au