Refund & Returns Policy for NodeKeys

At NodeKeys, we are committed to providing our customers with genuine digital software licenses and a smooth purchasing experience. We understand that sometimes issues may occur, so we have established this Refund & Returns Policy to explain when refunds may be granted and how requests are handled.

1. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

• The product key is proven to be non-working or invalid.
• The issue cannot be resolved by our support team.
• No replacement key or working solution can be provided.

Because our products are digital goods delivered electronically, refunds are not automatically guaranteed once the key has been delivered.

2. Non-Refundable Situations

Refunds or returns will not be granted under the following circumstances:

• The product key has already been used, redeemed, activated, or added to an account.
• The customer purchased the wrong product by mistake.
• The customer no longer needs the product after delivery.
• The customer’s device or system does not meet the product requirements.
• The issue is caused by incorrect installation, misuse, or failure to follow the provided instructions.
• A valid replacement key or working solution has already been provided.
• The refund request is submitted after the allowed claim period.

3. Claim Period

Any refund request or issue must be reported within 14 days of the order completion date.

Requests made after this period may not be eligible for review.

4. Refund Request Process

To request a refund, the customer must contact our support team and provide:

• Order number
• Email address used for the purchase
• A clear description of the issue
• Any screenshots or error messages requested by our support team
• Any additional information needed to verify the problem

We reserve the right to investigate the issue before approving any refund.

5. Resolution First

Before a refund is issued, NodeKeys will first attempt to resolve the issue by:

• Providing installation or activation guidance
• Verifying the error
• Offering troubleshooting steps
• Replacing the product key where appropriate

If the issue cannot be resolved and no replacement or working solution can be provided, a refund may be approved.

6. Refund Method

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on the payment provider or bank.

7. Costs

There are no return shipping costs because all products sold by NodeKeys are delivered digitally.

8. Digital Product Nature

By purchasing from NodeKeys, you acknowledge that the products sold are digital license keys and that delivery is completed electronically. Once a digital key has been successfully delivered, used, redeemed, or activated, it cannot be returned in the same way as a physical product.

9. Fraud Prevention

NodeKeys reserves the right to refuse a refund request in cases involving:

• Abuse of the refund policy
• Attempts to obtain free products
• Suspicious payment activity
• False claims regarding activation or usage status

10. Customer Support

For all refund-related questions, please contact our support team through one of the following channels:

• Email: [email protected]
• Contact Page: https://nodekeys.com/contact-us/
• Live Chat: https://nodekeys.com/

11. Policy Updates

NodeKeys reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page.