WooCommerce Support Ticket System – Lightweight & Reliable Plugin
Easily add a WooCommerce-ready support ticket system to your store. Provide fast, organized customer service with unlimited tickets, custom statuses, file uploads, email alerts, and full dashboard integration – right inside WordPress.
Features
Unlimited Ticket Submissions
Let users send unlimited support tickets anytime. Ideal for handling product questions, troubleshooting, or any customer inquiries directly from their account.
Custom Categories for Tickets
Create and manage ticket categories to keep support requests organized. Help your team respond faster by grouping tickets by topic.
Multiple Departments
Set up departments like Sales, Billing, or Technical Support. Route each ticket to the relevant team to improve resolution time and user satisfaction.
Priority Levels
Add custom priority levels such as Low, Medium, and Urgent to help your team handle the most important tickets first.
File Attachments
Allow users and admins to attach files to tickets. All uploaded files are stored in a dedicated folder for easy access and management.
Smart Ticket Notifications
Notify users when they have unread support replies. The system keeps track of unread tickets and shows clear notifications on the frontend, so users never miss an important update.
Custom Ticket Statuses
Define and color-code your own ticket statuses beyond the default options. Tailor the workflow to fit your support process.
Unlimited Support Agents
Create unlimited support agents and assign them to individual tickets for streamlined and accountable ticket handling.
Advanced Search & Filtering
Use powerful filters and search tools in the admin dashboard to quickly locate tickets based on user, department, status, and more.
Email Notifications
Send email notifications for new messages or replies. Fully customize email templates and configure different triggers from plugin settings.
Seamless WooCommerce Integration
Automatically add the support ticket menu to users’ WooCommerce account pages. Users can select a specific product when submitting a ticket, and you can restrict access to only purchased products.
Custom Ticket Template Design
Easily customize the look and layout of your ticket interface by copying the plugin’s template folder into your theme — no core file edits needed.
Flexible Settings & Customization
Tweak every part of the plugin to fit your site. From design to functionality, this plugin gives you full control over your WordPress support system.
Our Customers Say
JeffKa - Switzerland
Service client ultra rapide samedi soir 00:00. tout fonctionne bien. cordialement
Tomasz Leder - Poland
They respond quickly and effectively resolve any questions.
Elena Petrova - Russia
Support was so friendly and patient, even with my silly questions. Really happy with the help!
Johan Bakker - Netherlands
Had a tricky issue, and they sorted it out in a day. Can’t complain about that!
Fatima Al-Sayed - UAE
Got a reply in a few hours, and they walked me through everything. Solid team!
DuezaThemes
Awesome Support!
Screenshots
Explore WooCommerce Support Ticket System in action
FAQ
How can I view the demo as a customer?
To experience the support ticket system from a customer’s perspective, visit the demo user account below:
My Account Demo
Username: customer
Password: 1234
Is this plugin compatible with my theme?
Yes. The plugin is designed to work with any WordPress theme. If you experience layout issues, you can easily fix them by either:
- Adjusting plugin settings to match your theme
- Copying the ticket template to your active theme and customizing it as needed
Can users submit tickets without purchasing a product?
Yes. You can allow all users to submit tickets or limit ticket submissions to customers who have purchased specific products — it’s fully configurable from the plugin settings.
Is this plugin compatible with WooCommerce?
Absolutely. The plugin integrates seamlessly with WooCommerce. Support ticket menus are added to user account pages, and users can select the product they need help with.
Can I assign tickets to specific support agents?
Yes, you can create unlimited support agents and manually assign tickets to them for better team management and response tracking.
Does the plugin support file attachments in tickets?
Yes, both users and admins can attach files to tickets. All uploaded files are stored in a separate folder inside your WordPress uploads directory.
Can I create custom ticket statuses?
Yes. You can define your own ticket statuses, assign colors, and use them to manage your workflow beyond the default status options.
Can I customize the design of the ticket pages?
Definitely. You can override the plugin’s templates by copying them to your theme folder, allowing you to match the ticket design with your website’s layout.
Is this compatible with the latest version of WooCommerce?
Yes, the plugin is regularly updated and tested to ensure compatibility with the latest versions of WooCommerce and WordPress.
Can I request customizations for the plugin?
Yes, we offer customization services for this plugin based on your specific needs. If you require additional features or integrations, feel free to contact us and we’ll be happy to discuss your requirements.
Choose Your Plan
30 Days Money Back Guarantee
Personal - Annual
$29 Per year- 1 website
- 1 year / updates
- 1 year / support
Personal - Lifetime
$89 One-time payment- 1 website
- Lifetime updates
- Lifetime support
Agency - Annual
$199 Per year- Unlimited websites
- 1 year / updates
- 1 year / support
Agency - Lifetime
$599 One-time payment- Unlimited websites
- Lifetime updates
- Lifetime support
100% No-Risk Double Guarantee
You are fully protected by our 100% No-Risk Double Guarantee. If you don't like our plugin over the next 30 days, we'll happily refund 100% of your money. No questions asked.