Service that keeps your production moving

The Nextomation service department provides full post-installation support — both warranty and post-warranty.

Our role is to maintain production continuity, react quickly to incidents and continuously improve the performance of your automation systems.

Need support or want to choose the right package? Service & Support Call us: (+48) 666 052 017 Write us: service@nextomation.com

Beyond troubleshooting, we deliver extensive engineering services:

mechanical, electrical and software modifications
system upgrades and modernisation
new product implementation (re-tooling)
process optimisation and cycle time improvements
operator and maintenance training
production support and ramp-up assistance
spare parts strategy and critical parts management

Let’s talk

Beyond troubleshooting, we deliver extensive engineering services:

mechanical, electrical and software modifications
system upgrades and modernisation
new product implementation (re-tooling)
process optimisation and cycle time improvements
operator and maintenance training
production support and ramp-up assistance
spare parts strategy and critical parts management

Let’s talk

Service offering

Warranty & Post-Warranty Support

remote diagnostics
issue resolution based on SLA
next-day on-site technician (within 400 km)

Remote Technical Assistance

availability Mon–Fri (8h or 16h depending on package)
automation engineer response: 0–2 h
weekly test connection to ensure system readiness

12-Month Production Support

technical and process support
monitoring KPI and eliminating losses
operator and maintenance training

Ramp-Up Support (3 months)

stabilising production after launch
immediate corrections and process fine-tuning
ensuring smooth transition to full operational performance

Warranty & Post-Warranty Support When remote support is not sufficient, a service engineer arrives on-site within 24 hours of ticket confirmation.

Preventive Maintenance

electrical measurements + thermography
inspection of belts, bearings, guides, grippers
calibration of assembly processes (e.g., screwdriving, pressing)
leak checks of pneumatic systems
backup of PLC/robot programs
verification of remote connection

Modifications & Modernisation

mechanical, electrical and software updates
new product references (re-tooling)
robot and PLC program changes
adding new functions or improving line performance

Warranty & Post-Warranty Support

remote diagnostics
issue resolution based on SLA
robot and PLC program changes

Remote Technical Assistance

availability Mon–Fri (8h or 16h depending on package)
automation engineer response: 0–2 h
weekly test connection to ensure system readiness

12-Month Production Support

technical and process support
monitoring KPI and eliminating losses
operator and maintenance training

Ramp-Up Support (3 months)

stabilising production after launch
immediate corrections and process fine-tuning
robot and PLC program changes

On-Site Support – Next Day Technician When remote support is not sufficient, a service engineer arrives on-site within 24 hours of ticket confirmation.

Preventive Maintenance

electrical measurements + thermography
inspection of belts, bearings, guides, grippers
calibration of assembly processes (e.g., screwdriving, pressing)
leak checks of pneumatic systems
backup of PLC/robot programs
verification of remote connection

Modifications & Modernisation

mechanical, electrical and software updates
new product references (re-tooling)
robot and PLC program changes
adding new functions or improving line performance

Service Request Rules & SLA

Ticket handling rules:

1. Requests accepted via phone and email from 8:00–15:00. 2. Tickets submitted after 15:00 are handled the next working day at 8:00. 3. Tickets submitted before holidays → first handling at 8:00 next business day. 4. If remote repair is not possible → on-site technician within 24h. 5. After warranty: standard hourly service rates apply.

Response time comparison:

standard — up to 24h
with service package — immediate acceptance + priority handling

Response time comparison:

standard — up to 24h
with service package — immediate acceptance + priority handling

Critical Spare Parts

Nextomation prepares a dedicated list of critical parts that should remain on-site to avoid downtime:

custom grippers and long-lead components
dedicated production elements
recommended stock defined during the project phase

Engineering Support Resources

Temporary or long-term expert support:

embedded engineer
electricians, mechanics
designers
process engineers
vision, robotics and automation specialists

Additional Service Capabilities

Safety & Compliance:

CE conformity verification
ATEX explosion risk assessments
electrical / ESD measurements
safety curtain stopping distance tests

Production Optimisation

cycle time reduction
ROI assessments
automation of manual processes
tooling design (re-tooling)
automated quality control (vision systems)
optimisation of feeding solutions

Critical Spare Parts

Nextomation prepares a dedicated list of critical parts that should remain on-site to avoid downtime:

custom grippers and long-lead components
dedicated production elements
recommended stock defined during the project phase

Engineering Support Resources

Temporary or long-term expert support:

embedded engineer
electricians, mechanics
designers
process engineers
vision, robotics and automation specialists

Additional Service Capabilities

Safety & Compliance:

CE conformity verification
ATEX explosion risk assessments
electrical / ESD measurements
safety curtain stopping distance tests

Production Optimisation

cycle time reduction
ROI assessments
automation of manual processes
tooling design (re-tooling)
automated quality control (vision systems)
optimisation of feeding solutions

Service documentation

Access detailed information about our service terms and the full scope of support we provide.

Terms of Service (ToS)

Clear and transparent conditions defining the scope, rules and responsibilities of our service support. Download Terms of Service

Service Portfolio

A comprehensive overview of our service offering, including support models, maintenance and extended services. Download Service Portfolio

Why Nextomation

We provide fast and precise technical support, powered by a multidisciplinary team of engineers who focus on root causes, not symptoms.

We ensure reliability, predictability and full continuity of your automated processes — from installation, through stabilisation, to long-term optimisation.

Industries

Automotive

Electronics & Communication

Consumer Goods