Terms of Service

NEUROGLOW PC, operating as NeuroGlow

Last Updated: June 2026

1. Acceptance of These Terms

Please read these Terms of Service (“Terms”) carefully before using neuroglow.com (the “Website”), operated by NEUROGLOW PC, a Texas professional corporation, operating as NeuroGlow (“we,” “us,” “our”). These Terms contain important information about your use of the Website, including limitations of our liability and an agreement to resolve disputes through binding arbitration. Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms, which apply to all visitors and users of the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you do not have permission to access or use the Website. These Terms incorporate our Privacy Policy and our Disclaimer by reference.

References to services on the Website may include current and future services offered by NEUROGLOW PC, including psychiatric care, telehealth, ketamine therapy, Spravato®, wellness services, and other healthcare services as permitted by applicable law.

2. Relationship Between These Terms and Patient Agreements

These Terms govern your use of the Website. In the event of any conflict between these Terms and any patient consent forms, treatment agreements, financial agreements, privacy notices, or other clinical documentation, the clinical documentation controls with respect to patient care and treatment.

3. Not Medical Advice; No Provider-Patient Relationship

The Website provides general information about our services and about mental health and related conditions and treatments. This information is for general educational purposes only. It is not medical advice, is not a substitute for professional medical care, and should not be relied on to diagnose or treat any condition.

Using the Website, reading its content, submitting a contact or consultation request, or otherwise communicating with us through the Website does not create a provider-patient relationship. A provider-patient relationship is established only after you complete our intake and consent process and are accepted as a patient. Always seek the advice of a qualified health provider with any questions you have about a medical condition, and never disregard professional medical advice or delay seeking it because of something you read on the Website.

Information regarding ketamine therapy, Spravato®, psychiatric services, wellness services, or other treatments is provided for educational purposes only. References to potential outcomes or patient experiences do not constitute guarantees of clinical results. Individual outcomes vary, and no specific medical, psychological, or therapeutic result is promised.

4. Medical Emergencies

The Website and our online tools are not monitored continuously and must not be used for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. If you are experiencing a mental health crisis or thoughts of suicide or self-harm, call or text 988 to reach the Suicide and Crisis Lifeline, available 24 hours a day. Do not use the Website, contact forms, email, text messaging, or the patient portal to report a medical emergency or urgent clinical concern.

5. Eligibility, Telehealth, and Regulatory Scope

The Website is intended for adults age 18 and older located in the United States. Our clinical services, including any telehealth services, are available only to individuals who are physically located in a state where our providers are licensed at the time of service, currently Texas. Where care is provided by telehealth, you are responsible for being physically present in an eligible location and for having the connectivity needed for your appointment.

You are responsible for accurately disclosing your physical location at the time of any telehealth encounter. We reserve the right to decline, reschedule, or terminate services if we cannot verify that you are physically located in a jurisdiction where our providers are authorized to practice.

Nothing contained on the Website shall be interpreted as a solicitation, advertisement, or offer of medical services in any jurisdiction where such services cannot legally be provided.

6. Appointments, Communications, and Text Messaging

You may request a consultation or appointment through the Website. Submitting a request does not guarantee an appointment, which is subject to confirmation and clinical eligibility. Appointment scheduling, cancellation, no-show, payment, and financing policies are provided to patients during intake and form part of your patient agreements.

When you provide your contact information and opt in, we may contact you by phone, email, and text message, as described in our Privacy Policy. Marketing communications are optional and are not a condition of receiving care. For text messages, message frequency varies, message and data rates may apply, and you may reply STOP to opt out or HELP for assistance at any time.

7. User Submissions and Content

By submitting content through the Website, such as a form, testimonial, review, comment, photograph, or other material, you grant NEUROGLOW PC a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for operational purposes, subject to applicable privacy laws and to any separate authorization required to use protected health information. You represent that you have the right to submit the content and that it does not infringe the rights of any third party.

8. Prohibited Uses

You agree to use the Website in accordance with all applicable laws and these Terms. The following is a non-exhaustive list of prohibited uses. You agree that you will not:

Impersonate or attempt to impersonate NEUROGLOW PC or its employees, representatives, or affiliates;
Misrepresent your identity or your affiliation with any person or entity;
Send or attempt to send any unsolicited advertising or promotional material, including spam, junk mail, or chain mail;
Engage in any conduct that restricts or inhibits any person’s use of the Website, or that may harm us or our users or expose us or them to liability;
Use the Website in any manner that could disable, overburden, damage, or impair it, or interfere with another party’s use;
Use any robot, spider, scraper, or other automated means to access, monitor, or copy material on the Website without our authorization;
Use any device, software, or routine that interferes with the proper working of the Website, including viruses, trojan horses, worms, or other harmful materials;
Attempt to gain unauthorized access to, interfere with, damage, or disrupt any part of the Website, its servers, or any connected systems or databases;
Attack the Website through a denial-of-service or distributed denial-of-service attack; or
Use the Website in any way that violates any applicable federal, state, or local law, rule, or regulation.

9. Intellectual Property and DMCA Notice

All contents of the Website are © 2021–2026 NEUROGLOW PC or third parties. All rights reserved. Unless specified otherwise, the Website and all content and materials on it, including logos, designs, text, graphics, images, information, data, software, and their arrangement (collectively, “Content”), are the proprietary property of NEUROGLOW PC or third parties and are protected as trademarks or other intellectual property in the United States and other countries.

Unauthorized use, reproduction, republication, scraping, training of artificial intelligence models, or commercial exploitation of Website Content is strictly prohibited without our prior written consent.

We respect the intellectual property rights of others and respond to claims that Content on the Website infringes another party’s rights. If you believe in good faith that Content on the Website infringes your intellectual property rights, you or your agent may send us a written notice titled “Infringement of Intellectual Property Rights – DMCA” that includes:

An electronic or physical signature of the person authorized to act on behalf of the owner of the right;
A description of the work you claim has been infringed, including the URL or a copy of the work;
Your name, email, address, and telephone number; and
A statement that you have a good-faith belief that the disputed use is not authorized by the owner, its agent, or the law.

We will not process a notice that is incomplete or improperly completed. You may be held accountable for damages, including costs and attorneys’ fees, for any misrepresentation or bad-faith claim. Submit notices to:

NEUROGLOW PC, Attn: Admin

admin@neuroglow.com

+1 469-218-4410

4961 Long Prairie Rd, Suite 110, Flower Mound, TX 75028

10. Third-Party Links and Services

The Website may contain links to websites and services operated by third parties, including our patient portal and financing providers. We provide these links for your convenience and do not control, and are not responsible for, the content, privacy practices, or other practices of those websites or services. You are responsible for taking precautions when accessing third-party links or downloading software. Our inclusion of a link does not imply endorsement of the linked website or any association with its operator.

11. Availability, Errors, and Inaccuracies

We assume no liability for the availability, errors, or inaccuracies of information, products, or services described on the Website. Information on the Website may contain errors, may be incomplete, or may not be current, and products or services may be incorrectly priced or unavailable. We reserve the right to correct any errors and to update information at any time without notice. The inclusion of any product or service on the Website does not constitute an endorsement or recommendation.

12. Website Provided “As Is”; Security Disclaimer

The Website is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, satisfactory quality, or fitness for a particular purpose, whether arising by law, course of dealing, usage of trade, or otherwise, with respect to the Website. This section applies to the Website only and does not affect any warranty or obligation relating to the medical care we provide.

While we implement reasonable safeguards, we do not guarantee that the Website, patient portal, email communications, text messaging systems, or electronic transmissions will be uninterrupted, error-free, secure, or free from unauthorized access or other harmful components.

13. Limitation of Liability

To the fullest extent permitted by law, NEUROGLOW PC will not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or relating to your access to, display of, or use of the Website, or your inability to access or use it, including reliance on information appearing on the Website, computer viruses, third-party websites, or products or services obtained through the Website, whether based on negligence, contract, tort, strict liability, consumer-protection statutes, or otherwise, even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total cumulative liability for any claim arising out of or relating to your use of the Website will not exceed one hundred dollars (US $100). This limit applies to Website-related claims only and does not apply to claims relating to the medical care we provide.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable law. These Terms govern your use of the Website only. They do not limit, modify, or waive any rights you may have, or any obligations we may have, in connection with the medical care we provide, which is governed by your treatment consent forms and by applicable law.

14. Indemnification

You agree to indemnify and hold harmless NEUROGLOW PC and its officers, employees, and agents from any claims, liabilities, damages, and expenses, including reasonable attorneys’ fees, arising out of your misuse of the Website or your violation of these Terms or applicable law.

15. Force Majeure

NEUROGLOW PC shall not be liable for any delay, interruption, or failure to perform arising from events beyond its reasonable control, including natural disasters, acts of government, public health emergencies, internet or power outages, cybersecurity incidents, labor disputes, or failures of third-party service providers.

16. Reservation of Rights

We reserve the right to suspend, restrict, or terminate access to the Website at any time, with or without notice, for any reason.

17. Dispute Resolution; Binding Arbitration

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-laws provisions.

Please read this section carefully. It affects your legal rights. Any dispute, controversy, or claim arising out of or relating to these Terms or to your use of the Website, including questions of its formation, interpretation, or breach, shall be resolved by final and binding arbitration administered in the State of Texas, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies.

You and NEUROGLOW PC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding.

TO THE EXTENT PERMITTED BY LAW, YOU AND NEUROGLOW PC WAIVE ANY RIGHT TO A TRIAL BY JURY AND ANY RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION WITH RESPECT TO DISPUTES COVERED BY THIS SECTION.

This arbitration agreement applies to Website-related disputes only. It does not apply to, and you do not waive any rights with respect to, any claim relating to the professional healthcare services we provide, which are governed by your treatment consent forms, applicable law, and any separate dispute-resolution terms in your patient agreements.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect. These Terms constitute the entire agreement between you and us regarding the Website and supersede any prior agreements regarding the Website.

18. Changes to These Terms

We reserve the right to change these Terms at any time. When we make changes, we will post the updated Terms on this page and update the “Last Updated” date above. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms, contact us at:

NEUROGLOW PC