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If Presentation crashed while you were using it, please send us the following information so we may research why it happened.

If your problem is regarding a Presentation activation, please use the Activation Recovery Request form instead.

1) .mdmp file - When Presentation crashes, it frequently stores a .mdmp file to "My Documents" on your computer. If Presentation notified you of such a file being created, email this file to nbsweb[at]neurobs[dot]com.

2) Diagnostic file - Go to the DirectX Diagnostic Instruction Page, follow the directions, and email the resulting file to nbsweb[at]neurobs[dot]com.

3) Dump File - If Presentation hangs but you can still access the desktop, create a Dump File.

4) Error Report Form - Fill out the form below and click on the "Send" button.

Your email:

Username:

Please describe in detail the problem, including the sequence of actions that were taken prior to the problem occurring. Note: If your problem is regarding a Presentation activation, please use the Activation Recovery Request form instead.

What operating system(s) are you using? Check all that apply.

Windows XP 32-bit

Windows XP 64-bit

Windows Vista 32-bit

Windows Vista 64-bit

Windows 7 32-bit

Windows 7 64-bit

Windows 8 32-bit

Windows 8 64-bit

Windows 10 32-bit

Windows 10 64-bit

Windows 11

What version of Presentation are you using?

Does this problem result in the following? Check all that apply.

System reboots.

The system hangs with Presentation controlling the screen and you need to restart the computer.

You receive an error dialog, after which Window shuts down Presentation.

Presentation informs you that it has produced a crash report file.

You get an uninformative error message that seems to be from Windows (e.g. "access violation") after which Presentation does not function correctly.

A scenario aborts with a Presentation-generated error message, but Presentation still functions normally.

The scenario "hangs" or behaves unexpectedly, but you can still quit the scenario using the escape key.

Does the problem happen every time you run a particular scenario?

Yes  No

Comments

If not, what percentage of the time does the problem occur?

If the problem occurs during a scenario, does it always happen at the same point in the scenario?

Yes  No

Comments

Does the problem occur with all scenarios that use the same type of stimuli, or only with a particular scenario?

Does the problem occur with one particular stimulus file, or every stimulus file of the same type (image, video, etc.)?

If the scenario is visual/auditory, do the display and audio devices tests from the Presentation GUI work?

Yes  No

Comments

Was the scenario in question previously working on this computer?

Yes  No

Comments

If Yes, have there been any changes of note to the system since the time that it was working?

If it's possible to run the same scenario on a different version of Presentation on the same computer, do all versions have the same problem?

If it's possible to run the same scenario on a different computer, do all computers have the same problem? (Please indicate the OS of the other computers.)