At NetCarrier, we provide a range of customizable communication and contact center solutions designed to support businesses of all sizes. Whether you need essential voice services, advanced collaboration tools, or a full-featured contact center solution, our flexible packages ensure you get the features you need without paying for what you don’t. From UCaaS and VoIP to omnichannel contact center platforms, our solutions keep your team and customers connected efficiently.
| Features | Connect Unify | Connect Unify Pro |
|---|---|---|
| Call path | ✓ | ✓ |
| Caller ID Screening | ✓ | ✓ |
| Advanced call forwarding | ✓ | ✓ |
| Scheduled reporting | ✓ | ✓ |
| Direct call pickup | ✓ | ✓ |
| Web management portal | ✓ | ✓ |
| Automated forwarding | ✓ | ✓ |
| Unified messaging | ✓ | ✓ |
| Hot desking | ✓ | ✓ |
| 10 Participants Conference Bridge | ✓ | ✓ |
| Personal Electronic Fax | ✓ | ✓ |
| On-demand & automated call recording | ✓ | ✓ |
| Personal auto-attendant | ✓ | ✓ |
| Unlimited queues | ✓ | |
| Custom Break In Audio Messaging | ✓ | |
| System Features | ||
| 3 way calling | ✓ | ✓ |
| Call transfer | ✓ | ✓ |
| Message notification | ✓ | ✓ |
| Audit trail | ✓ | ✓ |
| Paging | ✓ | ✓ |
| Time-based greetings | ✓ | ✓ |
| Caller ID | ✓ | ✓ |
| Ring and hunt groups | ✓ | ✓ |
| Dial by name directory | ✓ | ✓ |
| Speed dial with presence | ✓ | ✓ |
| Call hold | ✓ | ✓ |
| Do Not Disturb | ✓ | ✓ |
| Station to station dialing | ✓ | ✓ |
| Call park | ✓ | ✓ |
| Automated attendant | ✓ | ✓ |
| Audio library | ✓ | ✓ |
| Call warning | ✓ | ✓ |
| Music on hold | ✓ | ✓ |
| Break in audio messages | ✓ | ✓ |
| Intercom (phone to phone) | ✓ | ✓ |
| Busy lamp field | ✓ | ✓ |
| Add-On Features | ||
| Contact Center Enterprise Tiers (Available For Purchase) | ||
| Bria Enterprise (Available For Purchase) | ||
| Connect2Teams (Available For Purchase) | ||
| Distro Strategies | ||
| Round Robin | ✓ | |
| Longest Idle | ✓ | |
| Most/Least Talk Time | ✓ | |
| Most Active Caller | ✓ | |
| Random Ring | ✓ | |
| Ring All | ✓ | |
| Connect Mobile | ||
| Voice Calling, Mobile & Desktop App | ✓ | ✓ |
| Instant messaging | ✓ | ✓ |
| Visual Voicemail | ✓ | ✓ |
| File sharing | ✓ | ✓ |
| Presence | ✓ | ✓ |
| SMS texting | ✓ | ✓ |
| Call Statistics | ||
| Call direction | ✓ | ✓ |
| Ring group | ✓ | ✓ |
| Auto attendant | ✓ | ✓ |
| Call status | ✓ | ✓ |
| Call history | ✓ | ✓ |
| Supervisor Features | ||
| Coach | ✓ | |
| Listen | ✓ | |
| Barge | ✓ | |
| Agent & queue live monitoring | ✓ | |
| Reporting | ✓ | |
| Queue traffic | ✓ | |
| Agent statistics | ✓ | |
| Reporting | ||
| Queue traffic | ✓ | |
| Agent statistics | ✓ | |
| Features | Contact Center Gold | Contact Center Platinum |
|---|---|---|
| Connect Unify Features | ||
| Connect Unify Features | ✓ | ✓ |
| Supervisor Features | ||
| Supervisor | ✓ | ✓ |
| Automated queuing of abandoned calls | ✓ | ✓ |
| Blended agents (inbound/outbound) | ✓ | ✓ |
| Call back request visibility | ✓ | ✓ |
| Change call priority or queue of call in real-time | ✓ | ✓ |
| Change callback priority, retry period in real-time | ✓ | ✓ |
| In queue caller ID/name display visibility | ✓ | ✓ |
| In queue priority call back requests | ✓ | ✓ |
| In queue voicemail to email | ✓ | ✓ |
| Inbound Voice Queues | ✓ | ✓ |
| Queued/automated outbound calls | ✓ | ✓ |
| Agent Features | ||
| Agent Logged into Multiple Queues | ✓ | ✓ |
| Agent Unavailable Reason Codes Customizable | ✓ | ✓ |
| Agent Unavailable on Phone with Visual Indicator | ✓ | ✓ |
| Agent Wrap Timer | ✓ | ✓ |
| Agent Wrap Up (Manual) | ✓ | ✓ |
| Allow Call Waiting | ✓ | ✓ |
| Automatic Agent Logout (Unanswered Calls) | ✓ | ✓ |
| Queue Configuration | ||
| Configurable Alerts | ✓ | ✓ |
| Configurable Zero Out Key | ✓ | ✓ |
| Departments / Workgroups | ✓ | ✓ |
| Disposition / Wrap Up Codes (Customizable)- Call Level | ✓ | ✓ |
| DNIS Support | ✓ | ✓ |
| Max Agents in Queue | ✓ | ✓ |
| Max Calls in Queue | ✓ | ✓ |
| Max Time in Queue | ✓ | ✓ |
| Multiple ACD Groups | ✓ | ✓ |
| Multiple DID Per Queue | ✓ | ✓ |
| Multiple Language Support | ✓ | ✓ |
| Priority Queuing | ✓ | ✓ |
| Re-Queue Calls Unanswered by ringing agent | ✓ | ✓ |
| Route Calls In Queue when agents log out | ✓ | ✓ |
| Screen Pop - CRM Integration | ✓ | ✓ |
| Service Levels Configurable | ✓ | ✓ |
| Set Max Queue Length | ✓ | ✓ |
| Zero Out of Queue | ✓ | ✓ |
| Supervisor Tools | ||
| Alerting - Customizable | ✓ | ✓ |
| Barge-In | ✓ | ✓ |
| Configurable thresholds for real-time display and email/sms alerts | ✓ | ✓ |
| Configure contact center settings | ✓ | ✓ |
| Customizable agent statuses | ✓ | ✓ |
| Email Notification when Thresholds are Met | ✓ | ✓ |
| Graphical Statistics Dashboards | ✓ | ✓ |
| Login restrictions | ✓ | ✓ |
| One-click business continuity capability | ✓ | ✓ |
| Real-time Statistics Display | ✓ | ✓ |
| Role based & granular access levels | ✓ | ✓ |
| Schedule IVR dial outs | ✓ | ✓ |
| Schedule mobile agents | ✓ | ✓ |
| Silent Monitor | ✓ | ✓ |
| Supervisor Real-Time Dashboard | ✓ | ✓ |
| Supervisor Web Client | ✓ | ✓ |
| Traffic Analysis | ✓ | ✓ |
| View Agent Private Line Calls | ✓ | ✓ |
| View Agents in Multiple Queues Simultaneously | ✓ | ✓ |
| Whisper / Agent Coaching | ✓ | ✓ |
| Advanced Communication Features | ||
| Email queuing | ✓ | |
| SMS Queueing | ✓ | |
| Social media queuing (Twitter/Facebook) | ✓ | |
| Universal ACD (multi-channel/modal queues) | ✓ | |
| Voicemail queuing | ✓ | |
| Webchat queuing | ✓ | |
| Web Chat Logs | ✓ | |
| Advanced Analytics | ||
| Evaluator (agent score card) | ✓ | |
| Evaluate Third Party Objects | ✓ | |
| Transcription & Sentiment Analysis (Voice Mails) Unlimited | ✓ | |
| Transcription & Sentiment Analysis (Call Recording) Unlimited | ✓ | |
| Transcription & Sentiment Analysis (Previous Call Summarization) Unlimited | ✓ | |
| AI analysis | ✓ | |
| Advanced Integrations | ||
| Reminder Notification (Dynamic Notifications) | ✓ | |
| Outbound IVR notification with reconnect to queue option | ✓ | |
| SIPRec Call Recording to 3rd Party Call Recorder | ✓ | |
| Integrations: Screen pops, call recording, log call details, call outcome classification | ✓ | |
| Quality Monitoring | ||
| Call recording tagged with dispositions and agent notes | ✓ | ✓ |
| IVR survey (in queue, agent transfer, or auto transfer) | ✓ | ✓ |
| Agent chat logs | ✓ | ✓ |
| Secure recording, reporting & CDR transfer | ✓ | ✓ |
| Agent Tools | ||
| Agent ACD Pass code / Password | ✓ | ✓ |
| Agent Available / Unavailable | ✓ | ✓ |
| Agent Login / Logout | ✓ | ✓ |
| Call History - Dialed, Received, Missed | ✓ | ✓ |
| Conference In Supervisor | ✓ | ✓ |
| Log into multiple Groups Simultaneously | ✓ | ✓ |
| PC Desktop Agent Client | ✓ | ✓ |
| Web Client - Agent | ✓ | ✓ |
| Phone Book Directory | ✓ | ✓ |
| Logged in agent directory and presence | ✓ | ✓ |
| Pause / Restart Call Recording | ✓ | ✓ |
| URL Based screen pop | ✓ | ✓ |
| CRM data and call info screen pop (REST API Integration) | ✓ | ✓ |
| Inter-agent presence view | ✓ | ✓ |
| Inter-agent chat | ✓ | ✓ |
| Integrated agent view of queues/wait times | ✓ | ✓ |
| Global daily statistics view | ✓ | ✓ |
| Personal agent statistics view | ✓ | ✓ |
| GUI call transfer (agent, queue, external) | ✓ | ✓ |
| Configurable hot keys | ✓ | ✓ |
| Ergonomic features (minimum keystrokes, body neutral posture) | ✓ | ✓ |
| Reporting Features | ||
| Ad-Hoc on Screen reports | ✓ | ✓ |
| After Hours Calls | ✓ | ✓ |
| Agent / Supervisor Activity | ✓ | ✓ |
| Agent Activity | ✓ | ✓ |
| Call Detail By Agent | ✓ | ✓ |
| Agent Performance | ✓ | ✓ |
| Agent Summary | ✓ | ✓ |
| Agent Utilization Report | ✓ | ✓ |
| Call Detail by Time Zone | ✓ | ✓ |
| Call Duration Summary | ✓ | ✓ |
| Call Leg Detail | ✓ | ✓ |
| Call Log | ✓ | ✓ |
| Calls Abandoned | ✓ | ✓ |
| Calls By Day | ✓ | ✓ |
| Daily Traffic | ✓ | ✓ |
| Email Reports - Scheduled | ✓ | ✓ |
| Export Reports | ✓ | ✓ |
| First Call Resolution | ✓ | ✓ |
| Frequent Caller Summary | ✓ | ✓ |
| Call Routing Features | ||
| After Hours Routing | ✓ | ✓ |
| Call Delivery Circular | ✓ | ✓ |
| Call Delivery Next Available | ✓ | ✓ |
| Call Delivery Simultaneous | ✓ | ✓ |
| Call Delivery Uniform | ✓ | ✓ |
| Call Delivery Weighted Call Distribution | ✓ | ✓ |
| Emergency Treatment | ✓ | ✓ |
| Forced Forwarding | ✓ | ✓ |
| Holiday Routing | ✓ | ✓ |
| Overflow Calls | ✓ | ✓ |
Looking for a unified communication system or a fully integrated contact center? Request a personalized quote based on your business needs. Whether you need scalable UCaaS or a feature-rich contact center with call routing, analytics, and omnichannel capabilities, our experts will tailor a solution that delivers the best value and performance. Get started today and see how NetCarrier can transform your business communications.
