FAQs

No, we only cater to direct‑to‑consumer (D2C) orders to ensure personalized service and maintain product quality.

We restock jewellery items every day to ensure availability. For updates on a specific piece, please call us at (646) 866‑9273 or contact us via live chat.

Yes, Netcarat specializes in custom jewellery design, including engagement rings, pendants, and bracelets. Call (646) 866‑9273 to start your custom design consultation.

Every piece is crafted from 10K or 14K real solid gold and comes with a certified diamond authenticity certificate from EGL. Our quality control ensures full verification before shipping.

Our inventory is updated every few weeks with new designs and trending jewellery collections. We recommend checking our online store weekly for the latest products.

Our jewellery collection ranges from $199 to $35,000+, including diamond engagement rings, gold pendants, earrings, and custom‑made pieces.

Most items are made‑to‑order to guarantee customization and quality. Production takes 2–3 weeks, and turnaround may increase during holidays. Please review our shipping policy before ordering.

We offer certified diamond engagement rings, wedding bands, earrings, pendants, necklaces, bracelets, and fully customizable designs in gold, platinum, and other precious metals.

Yes, our website offers a curated selection of certified diamond engagement rings ready for online purchase, complete with high‑resolution images and detailed certification information.

We use 10K and 14K solid gold (yellow, white, and rose), and other precious metals, all conflict-free and carefully sourced for durability and beauty.

We use 10K and 14K solid gold (yellow, white, and rose), and other precious metals, all conflict-free and carefully sourced for durability and beauty.

Minor modifications like resizing or engraving are possible post-purchase. For setting or design changes, please contact us at (646) 866‑9273 to discuss feasibility and pricing.

Netcarat specializes in Natural, Lab Grown, and Moissanite diamonds, covering an affordable to luxury range. We also offer a selection of colored gemstone jewelry set in 10K and 14K solid gold.

Yes. For natural diamond jewelry, we provide trusted certifications from leading organizations including GIA, IGI, and EGL to ensure the authenticity and quality of your purchase.

Yes, Netcarat offers ring resizing services for an additional fee. We can typically adjust ring sizes up or down by two sizes. Call (646) 866‑9273 to arrange a pickup and resizing service.

We offer a 6‑month warranty on repairs for defects in materials or workmanship. This excludes normal wear and tear, invisible set repairs, center diamond prong/head repairs, and diamonds over 0.10 carat. Contact us for repair service details.

Netcarat offers a 15-day exchange policy from the date of delivery on eligible jewelry items. Products must be in their original, unworn condition with all original packaging and certifications intact. Refunds are not available.

Please review our full exchange policy for complete terms and instructions.

Contact customer support at [email protected] or (646) 866‑9273 to initiate an exchange. The item must be in original condition, unused, and returned within the specified policy period.

Exchanges are typically allowed within 15 days from the date of delivery. The item must be unworn, undamaged, and include the original certificate and packaging.

Yes, resizing and exchanges may incur service fees depending on the type of work (e.g., resizing or design modification). Contact us at (646) 866‑9273 for a specific quote.

Custom jewellery orders are not eligible for exchange due to their personalized nature. Please consult with our design team before placing custom orders to ensure specifications are correct.

If your item arrives damaged or defective, please contact us immediately at [email protected] or (646) 866‑9273. We will inspect the item and provide a replacement or repair as appropriate.

Typically, customers are responsible for return shipping costs unless the item arrived defective or damaged. Please review our detailed Returns and Exchange policy for specifics.

Exchanges and resizing services generally take 2–3 weeks from the time we receive your returned item. Time may vary during peak seasons or holidays.

Yes, we offer professional ring resizing services for an additional fee. We typically adjust ring sizes by up to two sizes, either up or down. Call us at (646) 866‑9273 to arrange a pickup and resizing service.

Our custom jewellery process includes four key stages:

• Design Approval – Provide your inspiration or let our team suggest designs.
• Production – A wax model is handcrafted based on your approved sketch.
• Post-Production – Gold casting, hand detailing, and diamond setting are completed to our quality standards.
• Satisfaction and Dispatch – After your final approval, your custom piece is shipped to your doorstep.

Netcarat can make any realistic custom piece, such as a 1" x 1.5" pendant with VS diamonds or a 3" x 3" solid 14k gold pendant weighing 100+ grams. Provide realistic measurements and specifications, and we handle the rest.

After completing your order, you will receive an order confirmation number by email from [email protected] along with detailed order information.

Changes to your order (for example, metal color, design, or diamond quality) are allowed within 24 hours of receiving your order confirmation email. Call our customer care at (646) 866‑9273 to make modifications during this time window.

Orders flagged as fraudulent by our payment processors are automatically canceled. Duplicate orders or incomplete responses to verification may also result in cancellations. We never cancel legitimate orders without contact. Call (646) 866‑9273 for clarification.

Once your order is shipped, a tracking number is emailed to you. We use FedEx Express with 2-day shipping, and an adult signature is required upon delivery.

Yes, all orders are fully insured for their total value and shipped in discreet packaging for security. An adult signature is required for delivery.

While we do not offer insurance directly, we recommend using third-party services such as Jeweler’s Mutual at www.insureyourjewelry.com for comprehensive jewellery insurance.

All repairs are covered against material defects for six months from the order date. This warranty excludes normal wear, invisible settings, center diamond prong/head repairs, and diamonds above 0.10 carat. Contact us for service.

Tracking numbers typically update within 12 hours of shipping. If your tracking doesn’t update, it may still be in transit. Call (646) 866‑9273 to confirm your order status.

Yes, all deliveries require an adult (18 years or older) signature to ensure package security.

Yes, we can ship to a different address. Ensure the delivery address is accurate when placing your order.

After production, your order ships via FedEx Express. Delivery typically occurs within 2–3 business weeks depending on your location.

No, for security reasons, orders cannot be placed over the phone. Visit Netcarat.com to shop online or call (646) 866‑9273 for custom orders.

We only offer exchanges, not refunds. Please carefully review our Returns & Exchanges policy before placing your order.

Absolutely. We offer unique flexibility to modify the center stone based on your budget and choice. For example, you can change a diamond to a colored gemstone of any cut or color, or upgrade the diamond quality.

The typical turnaround time for custom jewellery orders is 2–3 weeks within the USA. This depends on the complexity of your design, our current order queue, and the time it takes for your approval. During holiday seasons, turnaround may extend up to 4 weeks.

Orders typically arrive within 12–15 days after placement. Once your order ships, a tracking number will be emailed to you. You can also track your order via the My Account > Order Status page on Netcarat.com.

Yes, once your item is shipped, you will receive a tracking number via email. We use FedEx Express 2-day shipping, and an adult signature (18 years or older) is required for delivery.

Yes, all Netcarat orders are fully insured for their total value and shipped in a discreet plain box for security. An adult signature is required for delivery.

It can take up to 12 hours for tracking information to appear in the carrier’s system. If your tracking number remains inactive, call us at (646) 866‑9273 for assistance.

Netcarat ships within the USA and Canada. Free shipping is provided for all USA orders. International shipping is available with additional shipping costs depending on destination.

Yes, customs fees, import duties, taxes, and other charges may be imposed by the destination country’s customs office. These additional fees are the responsibility of the recipient and are payable upon customs clearance.

Yes, every order requires an adult signature (18 years or older) to ensure safe and secure delivery of your jewellery.

Yes, we can ship to a different address from the billing address for most payment types. Ensure you provide the correct delivery address during checkout.

All items are made to order. Typically, it takes 2–3 weeks to create your piece before shipping. Turnaround time may be longer during holidays. Please review our full Shipping Policy before ordering.

After production is complete, your order is shipped via FedEx Express and should arrive in 2–3 business weeks, depending on your location.

Shipping is free for all domestic (USA) orders above $300. International shipping costs vary based on the destination country and city.

Allow up to 12 hours for your tracking number to update in the system. If it doesn’t, call (646) 866‑9273 for order confirmation and assistance.

We offer Free Shipping on all qualifying orders within the USA. All shipments are fully insured and dispatched securely via FedEx. We also offer In-Store Pickup at our New York location for your convenience

Netcarat ships within the USA and Canada. We provide free shipping for all USA orders over $300. Netcarat is responsible for your package until it is marked delivered. If you experience any issues after delivery, please contact the forwarding service or call (646) 866‑9273.

Yes, customs fees, import duties, taxes, and other charges may apply based on your country’s regulations. These fees are the responsibility of the recipient and will be collected by the customs office or carrier upon arrival.

Yes, our website employs advanced SSL encryption, secure payment gateways, and multiple security layers to protect your personal and payment information. Learn more in our Privacy Policy.

We respect your privacy and never share, sell, or distribute your personal information. The only required information is your name and email, used solely for order communication and special offers. You may unsubscribe from emails at any time.

The full privacy policy detailing data usage, security measures, and your rights is available on our website at http://netcarat.com/privacy-policy. 

All payments are processed through PCI-compliant, encrypted gateways to ensure complete security and confidentiality during transactions.

Yes, every marketing email we send includes an unsubscribe link, allowing you to opt out of promotional emails at any time.

No, for your security, we do not store your credit card information on our servers. Each order requires fresh payment details.

Netcarat adheres to strict privacy practices, including SSL encryption, secure data storage, and limited access to personal information, to safeguard your privacy.

No, Netcarat does not share, sell, or distribute customer personal information under any circumstances. Your details are used only to process your order and communicate directly with you.

For orders over $300 within the USA, Netcarat offers free shipping via FedEx Express, including tracking and full insurance. For orders under $300 or international shipments, shipping costs depend on the destination.

Yes, all Netcarat jewellery shipments are fully insured for their total value. Orders are shipped in a discreet plain box for security, and an adult signature (18 years or older) is required for delivery.

Netcarat does not offer jewellery insurance directly. We recommend using trusted third-party providers such as Jeweler’s Mutual at www.insureyourjewelry.com for comprehensive insurance coverage against loss, theft, or damage.

Shipping insurance covers the full value of your order in case of loss, theft, or damage during transit until delivery is confirmed with an adult signature.

While we do not sell additional insurance, customers with high-value orders are encouraged to obtain supplementary coverage through third-party insurance providers like Jeweler’s Mutual.

Contact us immediately at [email protected] or (646) 866‑9273. We will assist you in filing an insurance claim and resolving the issue with the carrier.

No additional deductible applies for the standard shipping insurance coverage provided by Netcarat. The full value of the jewellery is insured during transit.

Contact Netcarat immediately at (646) 866‑9273 or [email protected] with your order number and shipment details. We will assist you in filing a claim with the shipping carrier.

Yes, all custom-made jewellery orders are fully insured for their value and shipped in discreet packaging to protect your investment.

All insured shipments come with tracking details and insurance coverage confirmation. You can request documentation by contacting customer care at (646) 866‑9273.

No, once the package is delivered and signed for, insurance coverage ends. We recommend customers obtain jewellery insurance from third-party providers for coverage after delivery.

Sales tax is calculated based on the shipping address of your order and varies by state according to local tax regulations.

Yes, Netcarat offers a "Buy Now, Pay Later" option through Affirm. During checkout, select Affirm to split your payments into manageable monthly instalments.

Simply select the "Wire Transfer" payment option during checkout. After placing your order, you’ll receive an email with detailed instructions to complete the payment.

Your credit card is charged immediately after order submission. All payments are processed in USD using current exchange rates.

No, at this time, Netcarat does not accept cryptocurrency as a form of payment.

Yes, Netcarat accepts multiple forms of payment, including credit cards, debit cards, PayPal, Bitpay, Zelle, or Wire Transfer. Email [email protected] after selecting your items, and we will provide payment links for each method.

We accept major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Bitpay, Zelle, Wire Transfer, and Affirm (Buy Now, Pay Later).

Yes, all payments are processed using PCI-compliant, encrypted payment gateways to ensure the safety of your personal and payment information.

Yes, after completing your purchase, an order confirmation email is sent which includes the invoice. You may also request a detailed receipt by contacting our support team at [email protected].

No, the terms of your Affirm financing plan are provided upfront at checkout. You can review the full payment schedule, including interest (if applicable), before finalizing your order.