Frequently Asked Questions

Begineer Backpacking FAQs

New to backpacking? You’re not alone. Below are answers to some of the most common questions beginners have when planning their first overnight trip.


Planning Your Trip

Where can I camp when backpacking?
You can camp in designated campgrounds, backcountry sites, or dispersed areas on public land. Always check local regulations and permits first.

How far should I hike on my first trip?
For beginners, 3–6 miles per day is a good starting point. Factor in your fitness, terrain, and pack weight before committing to longer distances.

How do I prepare for a backpacking trip?
Research your route, pack the essentials, check the weather, and let someone know your plan. Test your gear at home so you’re comfortable using it in the backcountry.


Gear & Packing

How heavy should my backpack be?
A good rule of thumb is no more than 20–25% of your body weight. The lighter your pack, the more enjoyable your trip will be.

Do I need special shoes for backpacking?
Lightweight hiking shoes or boots with good grip and ankle support are best. Make sure they’re broken in before your trip to avoid blisters.

What’s the most important gear to bring?
The “Ten Essentials”: navigation (map/compass), sun protection, extra clothing, light, first aid, fire starter, repair kit/tools, food, water, and emergency shelter.

Should I rent or buy gear as a beginner?
Renting is a smart way to try backpacking without a big upfront cost. When you are ready to buy, we can credit your rental fee toward the same bundled set you used. Email info@nearzero.co and we will set it up.

How to know what size torso frame I need?

Fit basics
Set the hipbelt on top of your hip bones so your hips carry the weight. Let the shoulder straps just touch your shoulders. Keep the load lifters angled slightly upward.

S 15 to 17 inches 38 to 43 cm
M 17 to 19 inches 43 to 48 cm
L 19 to 21 inches 48 to 53 cm

If you measure between sizes, choose the shorter setting and fine tune with the load lifters. If your torso is over 21 inches, use L and raise the harness to the top of its range.

DEAN setup

  1. Measure from the neck bump to the top of your hip bones.
  2. Choose a DEAN harness setting S, M, or L that covers that number. If you fall between sizes, pick the shorter one.
  3. From behind the mesh back panel, unhook the metal clasp from the webbing loop. Feed the clasp through the mesh slit and hook it to the mesh loop for your size.
  4. Put a little weight in the pack and tighten the hipbelt.
  5. Lightly snug the load lifters and clip the sternum strap.
  6. Fine tune with the load lifters until the straps just rest on your shoulders.

Food & Water

How much food should I bring?
Plan for 2,500–4,000 calories per day depending on your activity level. Lightweight, calorie-dense foods like trail mix, tortillas, nut butters, and dehydrated meals work best.

How much water should I carry?
Bring at least 2 liters to start, plus a water filter or purification tablets so you can refill safely from lakes or streams.

What’s the best way to store food at camp?
Use a bear canister or hang food in a bag 200 feet from your tent and cooking area. This keeps animals away from your campsite.

Can I cook over a campfire?
Sometimes, but not always. Fires aren’t allowed in many areas. A lightweight backpacking stove is the easiest and most reliable way to cook.

What kind of food should I bring?
Choose lightweight, easy-to-cook meals: dehydrated food, instant rice or pasta, oatmeal, energy bars, and trail mix.

How do I keep food safe from animals?
Store food in bear-proof canisters, hang it in a tree, or use food lockers when provided. Never leave food in your tent.


Safety & Navigation

What if I don’t have cell service?
Bring a paper map and compass (and know how to use them). A GPS device or satellite messenger is also helpful for emergencies. Today’s newest smartphones like the iPhone 14–16, Google Pixel 9 series, and Samsung Galaxy S24/S25 (and Z Flip/Fold models) now come with built-in satellite SOS and messaging, letting you text or share your location even without cell service. Rugged options like the CAT S75 and Huawei’s Mate 60 Pro also support satellite calls or emergency messages. Availability varies by carrier, but most major brands now include some form of off-grid satellite contact.

Can I leave my car parked overnight?
Usually yes, but check the trailhead or ranger station for rules. Some require a permit or parking pass.

Where should I put my car keys while backpacking?

It’s always best to keep your keys sealed in a waterproof bag and tucked safely inside your backpack so you don’t lose them while on the trail. That said, accidents can happen — you might set them down at camp or drop them along the way. For peace of mind, some people like to bring a backup option such as a spare key stored with a trusted friend or family member who could help if needed.

Others prefer to hide their keys near their car. If you do this, be sure to choose a spot that’s safe, secure, and well concealed — never in obvious places like under a wheel well or on top of a tire. The goal is to have quick access without making your vehicle vulnerable.

Do I really need a map if I have a phone?
Yes — phones can run out of battery or lose service. Always carry a paper map and compass as backup.

How do I know where water sources are?
Most maps show reliable streams, lakes, or springs. Always treat or filter water before drinking.

What if I get lost?
Stop moving, stay calm, and try to retrace your steps. Use your map or GPS. If you can’t find your way, stay in one place so rescuers can locate you.

What should I do if I see a wild animal?
Stay calm, don’t approach, and give the animal space. Most animals will avoid people if not provoked.

How do I avoid blisters?
Wear moisture-wicking socks, keep your feet dry, and make sure your shoes fit well. Stop and treat hot spots right away.

What if it rains?
Bring a rain jacket and pack cover. Set up camp on high ground, and avoid low spots where water can pool.

How do I deal with bugs?
Use insect repellent, wear long sleeves and pants in buggy areas, and consider a tent with mesh to keep mosquitoes out at night.


Campsite Setup

How do I pick a safe campsite?
Choose flat, durable ground at least 200 feet from water and trails. Avoid dead trees, low spots that could flood, or areas with heavy animal activity.

Where should I set up my tent?
Look for level ground with good drainage. If possible, use natural wind breaks like shrubs or rocks for added comfort.

What does “Leave No Trace” mean?
“Leave No Trace” is a set of outdoor principles designed to protect nature and ensure that wild places remain beautiful and healthy for future visitors. The idea is simple: enjoy the outdoors while minimizing your impact.

The seven core principles are:

  1. Plan ahead and prepare – Know the rules, weather, and terrain so you’re ready and avoid unnecessary damage to the environment.
  2. Travel and camp on durable surfaces – Stick to established trails and campsites to prevent erosion and protect fragile plants.
  3. Dispose of waste properly – Pack out all trash, leftover food, and even toilet paper. Follow proper methods for human waste disposal.
  4. Leave what you find – Don’t pick flowers, carve trees, or take rocks and artifacts. Preserve the natural and cultural heritage of the area.
  5. Minimize campfire impact – Use a camp stove when possible. If fires are allowed, keep them small, in designated rings, and completely extinguish them.
  6. Respect wildlife – Observe animals from a distance, never feed them, and store food securely to protect both you and them.
  7. Be considerate of other visitors – Keep noise down, yield to others on trails, and leave the area as clean (or cleaner) than you found it.

In short, Leave No Trace is about showing respect — for the land, the wildlife, and for the people who will come after you. By following these simple guidelines, you help keep the outdoors safe, wild, and welcoming.


Camp Life

How do I go to the bathroom in the forest?
Whenever possible, use established toilets at trailheads or campsites. But when backpacking, toilets are rarely available, so you’ll need to follow the “cat hole” method:

  • Dig a hole 6–8 inches deep and at least 200 feet from water sources, trails, and campsites.
  • Use the hole for your waste, then cover it completely with the original soil and pack it down firmly.
  • Toilet paper should always be packed out in a sealed bag. If you’re using biodegradable wipes or paper, you may bury them in the cat hole — but packing them out is still the most Leave No Trace–friendly option.

This method keeps the forest clean, protects water sources, and ensures future visitors enjoy the same pristine wilderness you did.

How do I safely start a campfire?
Build fires only in designated rings where permitted. Use small sticks and tinder, keep water nearby, and fully extinguish the fire before leaving. A lightweight stove is highly recommended and often easier and safer.

What do I do with my trash?
Pack it out—everything. Bring a small bag for wrappers and scraps. Don’t bury or burn waste.

How do I keep warm at night?
Wear dry base layers, use a quality sleeping bag and pad, and avoid going to bed cold (a few jumping jacks before bed help!).

Can I listen to music or bring electronics?
Yes, but keep volume low and be considerate of others. Remember that battery life is limited in the backcountry, so bring a power bank if needed.

What time should I set up camp?
Plan to set up at least 1–2 hours before sunset. This gives you time to find a good spot and settle in before dark.


Comfort & Confidence

What if I get lost?
Stay calm and stop moving. Use your map, compass, or GPS to retrace your steps. If you can’t find your way, stay put and make yourself visible for rescuers.

How can I sleep more comfortably outdoors?
A good sleeping pad and sleeping bag make a big difference. Wear dry clothes to bed and choose a flat campsite. Earplugs and an eye mask help some campers too.

How do I keep animals away from my camp?
Store food properly, cook away from your tent, and never leave food unattended. Most animals avoid people when food isn’t available.

Bundles

Why bundles?

Getting into backpacking can be overwhelming and expensive. We want to eliminate both of those and get you into some high quality, lightweight gear that is ready to go. We love hitting the trail and want to get you out there too!

 

Does bundling really save that much?

Our bundles not only save you money, but also time. Each bundle comes assembled and packed in the backpack, so when it arrives at your door, you can grab it and hit the trail. Simply add in a few additional personal items, water, and any additional food or snacks. We include an erasable checklist within the bundle that shows exactly what is inside, so you can quickly and easily identify any additional items that you may need to still bring along.

Additionally, we have compared every product we offer within our bundles to comparable quality and weight specifications from major big box stores and have priced all the items to easily be half the price of these competitors. How can we do this? Most of the items in the bundle are our own branded products. Also, we are a small, online company with little overhead. So, this allows us to take less margin and give you the maximum amount of savings! Ultimately our passion is to get you out on the trail, and bundles are the answer!

 

Can I customize the bundles?

Absolutely! Customized your perfect gear setup with the Build It Yourself Bundle. For example, if you like the Ready-2-Go Bundle, but need a colder weather sleeping bag, simply click on the Build It Yourself Bundle and add the items you need and want, The more you spend, the more you save! 

Our pre-packaged bundles offer the most savings, but with the Build It Yourself Bundle, you can still save up to 22% when compared to buying everything individually!

Can the DEAN 50 TR backpack or bundles be brought on an airplane as carry on luggage?

Yes. The DEAN 50 TR backpack measures approximately 22 x 14 x 8 inches, which is designed to meet most airline carry on size requirements. In fact, TR stands for Travel Ready, meaning the pack was intentionally designed with airline carry on limits in mind.

For reference, common airline carry on limits include:
• Southwest Airlines: 24 x 16 x 10 inches
• Frontier Airlines: 24 x 16 x 10 inches
• Allegiant Air: 22 x 16 x 10 inches
• American Airlines: 22 x 14 x 9 inches

Since the DEAN 50 TR is 22 x 14 x 8 inches, it generally fits within these carry on guidelines.

In addition, the soft shell design with internal frame allows the backpack to flex slightly compared to hard sided luggage, making it easier to place in overhead bins if needed.

We also designed the DEAN 50 TR to fit vertically in most airline overhead compartments, allowing it to take up less horizontal space and fit more easily in tighter overhead areas.

As always, we recommend confirming carry on size limits with your airline before traveling.

 

Will the DEAN TR 50 pack be large enough? I currently use the REI Flash 55. How does your pack compare in size?

The DEAN 50 TR is very comparable in size to the REI Flash 55, and in some ways it can actually carry more usable gear.

Because the DEAN 50 TR is not just a traditional top loading tube style pack, it offers more flexibility. The full front opening panel, expandable compression straps, extra large side pockets, top brain storage, exterior gear straps, and separate hydration bladder compartment allow you to organize and carry gear outside the main compartment when needed.

As a result, many hikers find the usable carry capacity can equal or exceed packs with higher volume ratings, while still keeping gear easier to access and organize.

Company

Do you have an affiliate program?

Yes! If you are interested in becoming a Near Zero brand affiliate, please click HERE.

 

Where are your products made?

Our products are designed and serviced in the USA and manufactured with factories both in the US and internationally.

General Questions

What if I don’t see my question listed here?

We’d love to help! Please email us at info@nearzero.co

 

Where can I buy Near Zero products?

We proudly offer our products on our website – www.nearzero.co . Additionally, our products are currently available through several marketplaces including Amazon, Walmart.com, Scheels.com, ScoutShop.org, and several independent speciality retail locations across the USA. As we continue to expand, we welcome interested retailers that would like to support small US businesses and offer our excellent products! If you are interested, please reach out to us at info@nearzero.co.

 

What is ultralight gear?

Ultralight gear refers to outdoor equipment and clothing that is designed to be as lightweight and compact as possible, while still maintaining functionality and durability. Ultra lightweight gear is specifically geared towards those who want to minimize the weight of their packs and move quickly and efficiently through the wilderness.

Ultralight gear is also typically characterized by its use of high tech materials such as ultralight fabrics, carbon fiber, and titanium, to reduce weight without sacrificing strength or durability.

The philosophy behind ultralight backpacking is that by reducing the weight of their gear, backpackers can hike longer distances, move more quickly, and experience less fatigue, allowing them to enjoy the outdoors more fully.

 

What is considered an ultralight tent?

This is a very interesting topic with many valuable perspectives. Generally, an ultralight tent weighs under 2 lbs. per person. For example, if you split the weight of the Near Zero tents it is within the ultralight range (1.7 lbs/person for 2P, and 1.6 lbs/person for 3P). It is also very similar weight and size to comparable high end (ie. expensive) tents that are considered ultralight. 

The Near Zero 2-person tent weighs just over 3 lbs. and can fit up to 2 people. It is freestanding, has 2 access doors, a rainfly, 2 vestibules, an easy-setup exterior frame pole system, and many other features. A comparable-sized tent with similar features sold by other brands in the 5-8 lb. range would be classified as “Lightweight” or “Superlight.”

Still others classify ultralight tents as a simple ground tarp and a hiking pole (or stick from the forest), and stay in the 1-2 pound range. Or, they sleep with little to nothing above or under them. We like to categorize this type as “survival ultralight,” or “minimalist ultralight.” 

Lastly, there are those that are willing to pay very high prices to drop weight. For example, using Dyneema composite fabrics you can get a comparable size tent under 2 pounds (selling in the $700-1,000+ range). We like to call this category “Crazy Expensive Ultralight!”

Product Questions

Will the DEAN TR 50 pack be large enough? I currently use the REI Flash 55. How does your pack compare in size?

The DEAN 50 TR is very comparable in size to the REI Flash 55, and in some ways it can actually carry more usable gear.

Because the DEAN 50 TR is not just a traditional top loading tube style pack, it offers more flexibility. The full front opening panel, expandable compression straps, extra large side pockets, top brain storage, exterior gear straps, and separate hydration bladder compartment allow you to organize and carry gear outside the main compartment when needed.

As a result, many hikers find the usable carry capacity can equal or exceed packs with higher volume ratings, while still keeping gear easier to access and organize.

I have a question on how to use my Near Zero product, how do I contact you? 

First we suggest you go to our YouTube channel HERE and check out our library of product videos, many of which have tutorials on how to use our products. These videos can also be found on our website if you click on the product. If you still have questions, we would love to help you! Just drop us an email at info@nearzero.co .

 

How to repair torn or melted tent mesh or other nylon materials?

Based on the size of the damage, we recommended 2 options:

If you have a small area to repair, you can use a mesh repair kit to patch it. There are several options available on the market. One we recommend is the Gear Aid Mesh Patch. It is a 3-inch round black mesh patch. It is available on Amazon for about $10. We’ve linked it for you HERE.

For large tears or rips, we would recommend replacing the damaged section: We offer a replacement mesh tent body, please contact us if you would like to purchase a replacement at info@nearzero.co 

 

What is the waterproof rating for the tent fly and floor?

All our nylon tent materials have a hydrostatic rating of 2000+mm (2.84psi). Our tents also come with silicone taped seams, which also helps improve the rating.

 

How to prevent water from coming into the tent?

The tent fly webbing buckles include adjustments on each corner of the tent. When adjusted tight, this helps provide additional overlap of the fly with the tent body, reducing any water splashing inside. Depending upon tent location, it is also recommended to dig a trench around the tent. Our Near Zero Titanium Shovel is the perfect tool for doing this. The trench helps prevent water from pooling around the tent, which also can reduce water splashing inside. 

 

What is the wind rating for the Dynalite tents?

Many factors can contribute to wind ratings (i.e. guy-line use, how well it is staked down, tent pitch tightness, rainfly use, etc.). Our customers have reported Near Zero tents withstanding 20-30 mph winds without any problems or poles bending.

 

Will my own gear fit in The Dean™?

All Near Zero products are designed to fit inside The Dean™ 60L backpack, with some exceptions.

For other branded gear, most lightweight products will fit interchangeably within our pack. The gear items that have the largest variation of sizes are sleeping bags, tents and pads. If your sleeping bag compresses down to 13 inches or less, it will fit inside. If your packed tent length is 18 inches or less, it will fit inside. If you plan to use a closed-cell foam sleeping pad, then it is recommended to attach it to the outside of the pack, using the included pack adjustable bottom straps. The same would also apply for other branded larger size tents. We have designed The Dean™ with a large, 60L capacity size, and features to allow it to be used as interchangeably as possible with other branded products. We are confident that you will love its thoughtful design and flexibility! If for any reason you purchase The Dean™, and your items do not fit as expected, or if you are not 100% satisfied, you are welcome to return within the first 90 days for a full refund. 

 

How do I choose the right sleeping bag temperature rating and size?

A sleeping bag’s temperature rating identifies the lowest point at which the bag will keep an “average sleeper” warm. It is a good idea to err on the side of caution and comfort and choose a bag with a rating that is lower than the lowest temperature you expect to encounter. It’s much easier to cool down during warmer weather by opening up the bag than it is to get warmer on a freezing night.

Other things you might want to consider are zipper location if you intend on zipping two bags together or if you are right or left handed, insulation type, and bag shape. All these factors will contribute to your overall comfort.

The following “up to” heights are suggested. If you are on the borderline, it is recommended to size up. For example, if you are 5’ 11”, we would recommend getting a long length bag.

Short: Fits up to 5' 6" (168 cm)
Regular: Fits up to 6' (183 cm)
Long: Fits up to 6' 6" (198 cm)

 

What is the best way to wash a sleeping bag?

If the bag only needs a little cleaning, it is recommended to spot clean it rather than a full-blown bath as each time it is machined washed it subjects it to wear and tear and decreases the loft. Thus, spot cleaning is preferred. To spot clean, make a paste of non-detergent soap and water. After scrubbing the needed areas, you can wash and rinse the area being careful to avoid getting the inside down fill wet.

If a full wash is needed, following the instructions below:

  1. Use a front loading, non-agitating commercial washing machine only. Wash separately on gentle, cold-water cycle with a mild detergent. 

  2. It is preferred to air-dry the bag completely. Lay the bag unzipped on a clean flat surface in a well-ventilated area. Flip the bag to ensure both sides are dried completely.

  3. A commercial dryer can also be used by setting the dryer to low heat. As all machine heats vary, check often to ensure fabric does not get too hot (or materials can melt).

  4. When the down bag is nearly dry, add 2 or 3 clean tennis balls to the dryer. This helps break up any clumps of down as it spins and helps restore the loft. 

  5. Once fully dried, inspect sleeping bag for areas where insulation may have bunched together. If fiber clustering is found, grasp one end of bag and shake out vigorously to re-adjust. Adjust the fibers further, if necessary, by pulling apart and redistributing bunched fibers.

  6. Never use a damp sleeping bag.

  7. Dry cleaning is not recommended as solvents may be harmful to the material and the residual fumes may be harmful to the user.

 

Can The DEAN 60L Backpack be used as carry-on luggage on an airplane? 

As each airline has different carry-on restrictions, we have found that The DEAN backpack 60L size of 24 x 16 x 10 inches, is generally acceptable by most airlines as a carry-on. As our dimensions are slightly larger than airlines stated carry-on size limitations, its soft-shell structure, with wire frame, provides it some flexibility compared to hard case luggage. For example, Southwest Airlines carry-on acceptable size is 24 x 16 x 10 inches, and Frontier Airlines is 24 x 16 x 10 inches. Whereas Allegiant Air is 22 x 16 x 10 inches and American Airlines acceptable size is 22 x 14 x 9 inches. Of all flights taken on various domestic and international flights, we have never had the backpack be restricted from being brought on as a carry-on. Additionally, we have designed the DEAN backpack to fit perfectly vertically in most major airline overhead compartment space (allowing you take up much less space and being able to slide it in smaller overhead spaces).

What is your product warranty policy?

Near Zero offers a Lifetime Limited Warranty to the original purchaser of any Near Zero product. If your gear has a defect in materials or workmanship during its usable life, we’ll repair it, replace it, or offer the most suitable solution.

What’s Covered

• Stitching or seam failures
• Faulty or broken buckles, clips, or zippers
• Material or fabric defects not caused by external forces
• Structural issues with backpacks, tents, poles, or hardware

Proof of purchase from Near Zero or an authorized retailer is required.

What’s Not Covered

• Normal wear and tear
• Accidents, misuse, or neglect
• UV damage, mold, mildew, stains, burns, or weather-related damage
• Overloading, improper storage, or failure to follow care guidelines
• Unauthorized repairs or modifications
• Products purchased secondhand or without proof of purchase

If an issue is not covered, we offer affordable repair or replacement options to keep your gear trail-ready.

To initiate a warranty claim, contact us at support@nearzero.co.

Rentals

Rental Bundle – Common Questions

Why would I rent gear?
Renting is a great way to experience premium backpacking gear without the upfront cost. Whether you’re new to backpacking or want to try new products, it’s an easy way to get outside with everything you need.

What gear is available for rent?
We offer our core 8-piece rental bundle, with your choice of: 1-person, 2-person, or 3-person tent
You can also rent tents individually.

What condition is the rental gear in?
All gear is gently used, fully functional, and inspected between each rental.

Am I better off renting or buying?
Buying new gear can be expensive. Renting lets you try everything at a fraction of the cost. If you love it, you can apply your rental cost to the purchase the gear after your trip.

Can I purchase my rental gear?
Yes. If you decide to keep your gear, we can apply your rental toward the purchase. Just reach out and we’ll walk you through options.

Can I customize my bundle?
The bundle is pre-built for simplicity, but you can choose your tent size (1P, 2P, or 3P). You can also add additional purchased items from our store to ship with your rental (i.e. fuel, food, water filter, first-aid kit, fire-starting kit, etc). The purchased items not to be returned. 

Can I rent just a tent?
Yes. All tents are available as standalone rentals.

Can I rent individual items like a sleeping bag or backpack?
At this time, we only offer full rental bundles or tents as standalone rentals. Individual items like sleeping bags or backpacks are not available to rent separately.

Can I add extra gear to my order?
Yes. Add any items from our store at checkout, and everything will ship together.

Where can I find details about the included gear?
Each item in the bundle has a full product page on our website with specs, features, and usage details.

How soon should I place my order?
We recommend ordering at least 5–7 business days in advance to ensure on-time delivery.

Do you ship to my area?
We currently ship within the continental United States.

Can I pick up my order instead of shipping?
Yes. We offer free local pickup at select locations.

Is payment due upfront?
Yes. Full payment is collected at the time of booking.

Can I extend my rental?
Yes. Contact us as soon as possible at support@nearzero.co to extend your rental period.

Do I get a refund if I return early?
No. Rentals are reserved for your selected dates, so early returns are not refundable.

When will my rental arrive?
Your gear will arrive 1–2 days before your trip so you have time to prepare.

How does shipping work?
Your order will arrive with: Your full rental bundle and prepaid return label

After your trip:
1. Repack the gear
2. Apply the return label
3. Drop it off with the carrier

How much is shipping?
We offer a $25 flat rate, which includes return shipping.

Will I get reminders?
Yes. You’ll receive:

  • Order confirmation
  • Tracking updates
  • Return reminders

If you don’t see emails, check spam or contact us at support@nearzero.co

When do I return the gear?
Please return your gear on the next business day after your trip ends.

What do I do when I’m done with my rental?
Pack everything back into the backpack as it arrived. Please ensure all items are included and reasonably clean, and ship it back in the same box that it arrived in, or similar sized box.

Do I need to clean the gear?
We ask that gear is returned in similar condition to how it arrived. No deep cleaning required, just basic care.

What happens if there is an issue with my gear?
Contact us right away. We’ll help troubleshoot or find a solution so your trip stays on track.
📧 support@nearzero.co
📞 480-788-8331

What if gear is lost or damaged?
If gear is lost or damaged, a replacement fee may apply based on the item’s value. Charges are processed within 14 days after your rental period.

Will the backpack fit me?
The adjustable torso system fits a wide range of body types, for women, men and youth (generally ages 13 years and older). 

How do I adjust the torso?
Loosen the straps, adjust the torso length, and secure it so the hip belt rests comfortably on your hips.
Video guide:
https://nearzero.co/pages/support

Where do I place additional gear?

  • Attach large items such as tent or sleeping back on the outside of the pack, using the included top and bottom compression staps. 
  • Stack clothing and food above your sleeping bag and tent
  • Use interior mesh pockets for organization
  • Store quick-access items in exterior pockets

How can I create more space?
Attach the tent or sleeping bag to the outside of the pack using compression straps. This frees up significant internal space.

Is there enough room for longer trips?
Yes. The pack is designed with expandable capacity and efficient packing. With proper setup, it can support extended trips.

What additional gear do I need?
Your bundle includes the essentials. Suggested additional gear includes:

  • Food and water
  • Fuel
  • Clothing and layers
  • Personal toiletries
  • Optional: trekking poles, camp chair, etc.

Where is the stove and what fuel does it use?
The stove is included in the cook kit and uses standard isobutane fuel canisters. Fuel is not included for shipping safety. 

Does the stove include an igniter?
No, the stove does not include a built-in igniter. We recommend bringing a lighter or matches to ignite it.

How do I turn on the headlamp?
Press and hold the button for 3–5 seconds. Press again to cycle brightness. Hold to turn off.

How do I use a sleeping bag liner?
Place it inside the sleeping bag. It helps keep the bag clean and adds warmth.

How do I use the pillow?
Insert the pillow into the built-in pocket at the top of the sleeping bag:

  • Inflate halfway, insert, then finish inflating
  • Or fill the pocket with clothing

What if my sleeping pad gets a hole?
Use the included patch kit for quick repairs. Contact us if you need help.

Can I take the backpack as a carry-on?
Yes. The DEAN 50 TR (Travel Ready) is designed to meet most airline carry-on requirements (approx. 22 × 14 × 8 inches). It is recommended to confirm with your airline.

 

Shipping & Returns

How do I return an item?

To submit a return request, click HERE 

Near Zero
Attn: Returns
1045 E McKellips Rd, Bldg B
Mesa, Arizona 85203

What is your typical shipping time?

For US orders, if you select ground shipping you should receive the product within 2 to 6 business days from the day it is ordered, depending on where it is shipping to. Most shipments get fulfilled and sent out the same day they are placed. We also offer expedited shipping. All shipments originate from Arizona. Tracking information will be provided with each order.

Warranty

I believe I have a warranty issue, what should I do?

Please send us an email at support@nearzero.co explaining your issue, along with any additional information you may have (item name, order number, order approximate date, etc). If you have any photos that may help us more rapidly resolve the issue, please send. We will promptly respond to your email within 24-48 hours with a resolution. 

To submit a return request, click HERE

How long are Near Zero products warranted for?

Near Zero offers a Lifetime Limited Warranty to the original purchaser of any Near Zero product. If your gear has a defect in materials or workmanship during its usable life, we’ll repair it, replace it, or offer the most suitable solution.

What’s Covered

• Stitching or seam failures
• Faulty or broken buckles, clips, or zippers
• Material or fabric defects not caused by external forces
• Structural issues with backpacks, tents, poles, or hardware

Proof of purchase from Near Zero or an authorized retailer is required.

What’s Not Covered

• Normal wear and tear
• Accidents, misuse, or neglect
• UV damage, mold, mildew, stains, burns, or weather-related damage
• Overloading, improper storage, or failure to follow care guidelines
• Unauthorized repairs or modifications
• Products purchased secondhand or without proof of purchase

If an issue is not covered, we offer affordable repair or replacement options to keep your gear trail-ready.

To initiate a warranty claim, contact us at support@nearzero.co.