Organizational Programs
The most valuable resource any organization has to ensure Quality & Safety excellence is their workforce. Discover NAHQ’s growing portfolio of solutions designed to build workforce capabilities in order to achieve improved healthcare and financial outcomes.
Find out how Quality workforce development delivers measurable ROI
Our proven organizational programs
Workforce Accelerator®
Workforce Accelerator is a structured, guided program that activates the NAHQ Healthcare Quality Competency FrameworkTM across organizations. Real-world results with some of healthcare’s top organizations validate that the program successfully build workforce capabilities, helps drive measurable cost savings and revenue gains in the millions of dollars, and improves Quality & Safety.
Workforce Accelerator is uniquely designed to:
- Understand the organization’s unique Quality & Safety objectives
- Assess the workforce
- Define the desired state of roles and responsibilities
- Address gaps via development plans and skilling
- Reassess the workforce
- Measure organizational impact and ROI
Team Training: certification & prep
The CPHQ, the only accredited certification in healthcare Quality, is the single best way to ensure your team has the Quality competencies they need. NAHQ, creators of the CPHQ, offers the most comprehensive suite of exam prep materials, developed directly from the Exam Content Outline.
How it supports your organization
- A variety of online formats, from on-demand to live instructor-led, to meet every tester’s needs and learning style
- HQ Solutions, a comprehensive textbook and reference resource for in-depth information
- Two practice exams that effectively simulate the actual test
Team Training: competency development
The only scalable learning options aligned to the industry-standard NAHQ Healthcare Quality Competency Framework to ensure your team of 10 or more has the competencies they need individually and the common knowledge to work well together as a team.
How it supports your organization
- HQ Concepts teaches basic techniques in Quality & Safety for frontline and other non-Quality staff
- HQ Principles offers the fundamentals of healthcare Quality for those new to Quality or seeking to improve their understanding of basic Quality concepts
There is a roadmap to healthcare Quality excellence. NAHQ can help you follow it.
The NAHQ Healthcare Quality Competency Framework™ serves as the industry standard, defining the Quality & Safety competencies, skills and behaviors required to advance Quality & Safety excellence across the healthcare continuum.
This expert-created, data-informed Framework is continuously validated and updated by NAHQ to ensure it provides the most up-to-date information, guiding professionals, organizations, and the healthcare industry to create a competent, coordinated workforce prepared to deliver healthcare excellence.
What leaders say about our organizational programs
There is a lot of technical innovation in healthcare, but no other organization is innovating in workforce competencies for Quality & Safety like NAHQ. Their solution is very unique, and their patient and financial outcome data is compelling.
I was able to define the roles better for Quality management professionals, standardize these roles and educate senior leaders on the 8 competency domains that drive a strong Quality management department.
Making a difference at many organizations
150+
Organizations working with NAHQ to advance healthcare Quality, including 21 since 2023
All 50
States have organizations partnering with NAHQ
13,000+
Team members upskilled through NAHQ organizational solutions in 2024
Organizational programs case studies
Discover how we’ve helped organizations harness the power of Quality and Safety
Case Study
Kaiser Permanente: Creating High Functioning Teams to Deliver Quality Excellence
Aligning leaders, advancing teams, improving outcomes
KP partnered with NAHQ to take charge of reengineering quality teams and elevating their performance with a goal of improving employee engagement without compromising on quality & safety for patients. Using NAHQ’s Workforce Accelerator, opportunities were identified to elevate, coordinate and streamline employee performance. The results – significant improvements in safety, quality, employee engagement and the balance sheet.
Case Study
Lifespan - Driving an Improved Quality & Safety Culture Among Frontline Staff
To elevate and promote an organizational culture of Quality & Safety on their journey to high reliability, Lifespan sought to educate nurses, physicians, and other frontline staff on the significance of safety in healthcare, Quality processes and how their work intersects with the organization’s Quality & Safety department.
Articles & insights
Read more about why advancing Quality & Safety is so important in healthcare.
SEP 18, 2024
HFMA’s Rick Gundling and Stephanie Mercado from the National Association for Healthcare Quality discuss how all entities within a healthcare …
Source: Healthcare Financial Management Association
SEP 11, 2024
Healthcare Quality is foundational to achieving the overarching goals of every care provider: improving population health, enhancing patient …
Source: Modern Healthcare
APR 26, 2024
When seeking a professional certification, the task of finding just the right certification can feel overwhelming because there are so many options …
Source: Becker’s Hospital Review, Nursing Channel
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