At mugsmall.com, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
ELIGIBILITY FOR REFUND:
- Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 14 days of receipt. Provide photos of the damaged or defective item along with your order number.
- Incorrect Items: If you receive an incorrect item, please notify us within 14 days of receipt. Include your order number and a description of the incorrect item.
NON-ELIGIBLE ITEMS:
- Personalized or custom-made items
- Items that have been used or are not in their original condition
- Items not purchased directly from mugsmall.com
REFUND PROCESS:
- Contact Us: Email our customer service team at yangguo0015@gmail.com with your order number, photos of the item (if applicable), and a brief description of the issue.
- Return Authorization: If your return is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item. Returns without an RA number will not be accepted.
- Return the Item: Securely package the item in its original packaging, including all accessories and documentation. Ship the item back to us using the provided instructions.
- Inspection and Refund: Once we receive your return, we will inspect the item. If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
SHIPPING COSTS:
- Shipping costs for returning items are the responsibility of the customer, unless the return is due to our error (e.g., damaged, defective, or incorrect items).
- Original shipping costs are non-refundable.
EXCHANGES:
We do not offer direct exchanges. If you need a different item, please follow the return process and place a new order for the desired item.
CONTACT US:
If you have any questions about our refund policy, please contact us at yangguo0015@gmail.com We are here to assist you and ensure your satisfaction with our products.
Thank you for shopping at mugsmall.com!
