There’s no need to spend so much time listening to messages when they’re turned into text and sent to your email – and that’s exactly what this feature does. It’s a massive time-saver.

Since speech-to-text transcription technology isn’t perfect, and sounds such as wind or talking in the background can interfere, we also include an audio attachment of the message in every email – just in case you need it.

This feature is also known as the virtual receptionist because it automatically answers calls – it can actually answer an unlimited number of calls coming into your number at the same time. It ensures no caller ever hears a busy tone – and it plays a customizable message to every caller, so you can greet them warmly and inform them of hours, promotions, or anything else you’d like to share. It also redirects calls to their desired extension (press 1 for sales, etc) and places them in a call queue if the line is currently busy.

Call recording has a plethora of uses, from quality control to training and everything in between. You can use it to evaluate your team’s customer service skills and work on weaknesses. Or you can use outstanding examples of customer service as training for new recruits to model after. It’s also good for building rapport with individual customers – for example, by going over the recording, you can take notes of personal details that they mention.

Presence lets you see who’s busy just by looking at your screen. If you’re in need of an extra set of hands, you can check and see who’s free to call. You’ll never have to try a bunch of busy people before finding someone who’s actually available. It’s an especially useful feature for remote workers.

Tablet, smartphone and computer apps are available to allow dialling to and from mobile devices using a WiFi or cellular network.

Connect using a Google Chrome extension on the go using any computer and microphone. Compact and expanded views give users the choice to see active chats, answering rules, voicemail messages, and more.