These general terms of use (“Terms”) constitute a binding contract between MST Travel Ltd. and/or any of its affiliates and subsidiaries with address at Lincoln St 20, Floor 23 Beit Rubinstein, Tel Aviv-Yafo, Israel 6713412 and ID 515314342 (“MST“) and you, the Company (as defined below).
The Company acknowledges that it has read, understood, and agreed to be bound by the following:
(i) these Terms; and
(ii) other supplemental terms and policies referenced herein, which are stated to be incorporated into, and made a part of, these Terms by reference.
The Company represents and warrants that it is a legally established entity with the capacity to enter into binding agreements. If the Company enters into these Terms through an individual acting on its behalf, the Company further represents and warrants that such individual has the legal capacity and proper authority to bind the Company to these Terms.
MST reserves the right to make changes to these Terms at any time by posting the changed version of the Terms on this page. The Company’s continued use of the Service (as defined below) after any changes to these Terms shall constitute the acceptance of such changes. These Terms are drafted in the English language. If these Terms are translated into any other language, the English language text shall prevail.
By accessing or using this page (https://mize.tech/terms-of-use/) (“Website”) and/or purchasing any Travel Products (as defined below) on the Website, it constitutes the acceptance of the Terms. If the terms are not agreed upon, please do not use the Website or Service.
- DEFINITIONS AND INTERPRETATION
These Terms contain a range of capitalized terms, some of which are defined in this Section, and some of which are defined elsewhere. Section and sub-section headings in these Terms are for convenience of reading only and may not to be used or relied upon for interpretive purposes.
1.1. “Booking” means an individual reservation entry for one or several Travel Product(s).
1.2. “Cancellation Charges” means a minimum of 1 night/day/unit cost of each Travel Product, up to 100% of the total amount booked, if the Customer cancels the Booking after the Cancellation Deadline (as defined below) or fails to show up at the Travel Products provision point.
1.3 “Cancellation Deadline” means the last date until which Customer (as defined below) may cancel its Booking without Cancellation Charges as set out in the applicable Cancellation Policy (as defined below).
1.4 “Cancellation Policy” means the policy for each Booking, as determined by the respective Provider (as defined below), which shall be clearly displayed on the Booking Platform at the time of making the Booking or during the Booking process, which also may appear on the Booking Platform as ‘CXL’.
1.5. “Company” means travel agents, on-line-travel sites, home agents, and/or corporations which purchase the Service from MST.
1.6. “Content” means any text, data, information, files, images, graphics, sounds, videos, code, audio clips, links, and/or other similar materials.
1.7. “Customer” means an individual who purchases or receives the Travel Products purchased by the Company.
1.8. “Group Booking” means one or more Bookings for more than five (5) rooms and/or nine (9) persons in total.
1.9. “Intellectual Property Rights” means all industrial and other intellectual property rights including but not limited to: (i) patents and patent applications throughout the world, including all reissues, divisions, continuations, continuations-in-part, extensions, renewals, and re-examinations of any of the foregoing, all whether or not registered or capable of being registered; (ii) internet domain names, whether or not trademarks, registered by any authorized private registrar or governmental authority, web addresses, web pages, website, and URLs; (iii) works of authorship, expressions, designs, and design registrations, whether or not copyrightable, including copyrights and copyrightable works, software and firmware, application programming interfaces, architecture, files, records, schematics, data, data files, and databases and other specifications and documentation; (iv) common law and statutory trade secrets and all other confidential or proprietary or useful information that has independent value, and all know-how, in each case whether or not fixed in writing or other tangible form; (v) all copyrights, whether arising under statutory or common law, whether registered or not; (vi) all trademarks, trade names, corporate names, company names, trade styles, service marks, certification marks, collective marks, logos, and other source of business identifiers, whether registered or not; (vii) moral rights in those jurisdictions where such rights are recognized; (viii) any rights in source code, object code, mask works, databases, algorithms, formulae and processes; and (ix) all industrial and other intellectual property rights, and all rights, interests, titles, and protections that are associated with, equivalent or similar to, or required for the exercise of, any of the foregoing, however arising, in each case whether registered or unregistered and including all registrations and applications for, and renewals or extensions of, these rights or forms of protection under the Laws of any jurisdiction throughout in any part of the world.
1.10. “MST Marks” refers to the trademarks, trade names, and service marks owned by MST.
1.11. “Privacy Statement” means MST’s then-current privacy statement available at Privacy Statement.
1.12. “Provider” means the supplier and/or provider of Travel Products, e.g. hotel chains or car rental companies.
1.13. “Service” means (i) the Website, and (ii) the Booking Platform (as defined in, and to the extent the right to use such Booking Platform is granted under, the Service Agreement), which is MST’s online travel platform offering various Travel Products through MST’s own private database and through direct interfaces with Providers across the world. If the Service Agreement grants access to the API (as defined therein), all references to the Booking Platform include the API.
1.14. “Service Agreement” means the agreement for the purchase of Travel Products entered into between MST and the Company.
1.15. “Travel Package” means a package as defined in Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements.
1.16. “Travel Products” means travel products including, without limitation, accommodation, transfers and car rental.
- PRIVACY
MST’s Privacy Statement provides information about MST’s data-collection practices and is incorporated by reference into these Terms.
- COMPANY OBLIGATIONS
3.1. The Company represents and undertakes that it is free to enter into the Terms and the Service Agreement, and there are no legal, commercial or contractual restrictions preventing it from fully performing all obligations thereunder.
3.2. The Company has and will have throughout the term of the Service Agreement, all approvals, permits and licenses required pursuant to any law to perform any activity related to the Booking Platform in accordance with the Service Agreement (if required).
3.3. The Company represents and undertakes that it will strictly comply with any then-applicable law, regulations, directives, guidelines and/or any legislation, including any legislation that prescribes provisions regarding marketing to consumers and obligations regarding proper disclosure.
3.4. The Company shall make all Bookings hereunder in accordance with these Terms and the terms of the Service Agreement and/or any relevant terms and conditions displayed on the Booking Platform.
3.5. The Company shall timely provide MST, upon MST’s request, with any material information regarding its Customers that may be required for properly processing and providing the Travel Products; including, without limitation, the names of the Customers, their age, nationality and dates of travel.
- TRAVEL PRODUCTS
4.1. At the time of making the Booking and/or during the Booking process, MST shall inform the Company of the specific terms and conditions relevant for the respective Travel Product as well as any special operational procedures (which may include opening hours, renovations, minimum age for check-in and voucher presentation obligations); all of which shall be displayed on the Service. The Company is responsible for ensuring that the specific terms and conditions for each Travel Product will be clearly notified to the Customers.
4.2. Information about Travel Products displayed on the Service is provided solely by the Provider, and/or other official international sources. MST is not liable for any omissions, errors, or correctness of any part thereto.
4.3. Each Travel Product may be accompanied by a ‘Remark’ and, in the case of hotels, ‘Hotel Info’, in which special terms relevant for such Travel Product are specified, including, without limitation, types of beds available in the room (e.g., double bed as opposed to two singles), or surcharges for additional children in the room. The Company shall be responsible for reviewing all such terms that are relevant to the Booking and to make sure that the Booking is consistent with those special terms.
4.4. Any important information such as taxes, facility/resort fees and front desk operating hours, may be included in the ‘Remarks’ or ‘Hotel Info’ on the Booking Platform or the information provided by the Provider. The Company shall be responsible to check for updates regarding such information and to fully inform the Customers accordingly. MST will not be responsible for fees or losses incurred as a result of the Company’s failure to transmit such information to its Customers. The Company assume all responsibility in relation to the above.
4.5. In the event that any Provider is unable to provide one or more Travel Products specified in the Booking, MST shall inform the Company promptly following the receipt of notice from the Provider to such effect. The Provider will be solely responsible to compensate the Customer for any such changes made to the Booking.
4.6. Complaints will be reported by the Customer to both the Provider and MST on a real-time basis. However, MST assumes no liability for any complaints directed at the Providers. Furthermore, with respect to complaints directed at MST, MST shall only be liable to the extent that such complaints arise directly from MST’s own fault or negligence. The Customer is responsible for notifying the Provider of any complaints and seeking resolution or compensation.
- RATES
Typically, the prices for all Travel Products displayed on the Service represent the net rates (“Rates”), which are subject to applicable law, and, unless otherwise specified by the respective Provider (and, subsequently communicated by MST via the Booking Platform), are inclusive of all applicable taxes and fees (i.e. direct taxes, withholding tax, levy, VAT, or any tax applicable in any jurisdiction and/or resort fees). If additional taxes or VAT become applicable after the Booking is made, the Customer will be charged for any resulting differences. The Company may independently determine its own markup and apply it to the Customers as an addition to the Rates. Unless explicitly stated, breakfast and other meals are not included. Certain hotels, travel suppliers, or local authorities may charge additional local taxes or fees, which are payable upon Customers’ arrival. The applicable currency will be displayed in the relevant reservation section.
- VOUCHERS
6.1. Any vouchers issued by MST will entitle a Customer to use the pre-paid Travel Products in accordance with the terms specified in the applicable voucher. All and any extras or alterations to the specified conditions are at the Company’s or the Customers’ sole discretion, as appliable, and any additional charges, including, but not limited to, late checkout, food and beverages, phone bills, laundry, room service, insurance and/or upgrades, must be settled directly with Provider on a real time basis. Under no circumstances will MST be held responsible for any such extras or alterations.
6.2. The Company may issue its own vouchers for accommodation and services reserved for its Customers, or, alternatively, may choose to use e-vouchers generated by MST’s Booking Platform.
- HOTEL ACCOMMODATION
While MST assumes no liability in the cases outlined below, the Company acknowledges and agrees to the terms stated herein:
7.1. Hotel ratings, information, maps, and images displayed on the Service are unofficial and intended as a guideline only and are not binding upon the Company or MST in any respect. MST does not guarantee the accuracy of the ratings.
7.2. Guest rooms are allocated by hotels upon check-in at the hotels’ sole discretion. Special requests such as non-smoking rooms, adjoining or interconnecting rooms, high or low floors etc., will be forwarded by MST to the Provider, but cannot be guaranteed.
7.3. In most hotels, typical check-in time is 3:00 PM and check-out time is until noon (12:00).
7.4. Hotels will keep the rooms booked for the Customers until 6:00 PM local time on the day of arrival. If the Customer expects to arrive at the hotel after this hour, he/she shall advise the Company at the time of Booking by providing the estimated arrival time. Should the Customer fail to do so, the hotel has the right to resell the room and might not be able to accommodate the Customer when he/she arrives. The Company is responsible for providing MST with the “late arrival” information regarding the Customer, and MST will not be held liable for any problems or liability arising out of the Company’s failure to do so or any failure by Customer to notify the Company. This policy also applies to any Travel Products having limited front desk working hours.
7.5. Hotels may be under renovation from time to time. Hotels will take all possible steps to limit disruption to the Customers. Assuming that renovations were disclosed at time of Booking, MST will not accept complaints, or requests for refunds, if a hotel is carrying out renovations while a Customer is staying there.
7.6. The number or type of beds is as described, however, for example, for the double room, hotels may have the right to accommodate more than two guests in a room equipped with either one double bed or two separate single beds.
7.6.1. The room types are as follows: ‘SGL’ (rooms with one single bed); ‘DOUBLE’ (rooms with one double bed or two separate single beds); ‘TWIN’ (rooms with two single beds); and ‘TRPL’ (accommodating three)/ ‘QUAD’ (accommodating four) may consist of twin or double beds plus an extra bed or two double beds. Extra beds are usually in the form of a “roll away” and not full size.
7.6.2. If the Customer desires an extra bed which is not mentioned in the room’s description, Customer must request it at the time of Booking. MST shall not be responsible for any failure to provide it.
7.6.3. In some hotels, additional beds for children are not provided if the child is either accommodated free of charge or at a reduced rate. Children sharing a ‘TWIN‘ or ‘DBL‘ room with adults may incur charges for breakfast or other services, which are typically settled upon departure.
7.7. Contracts with hotels are intended for the leisure market. If a Customer is identified as a corporate client upon arrival, the Provider reserves the right to cancel the Booking and charge the full rack rate. MST accepts no responsibility if the Provider declines to honor the Booking in case the Customer or the Company has a corporate rate agreement with the hotel.
7.8. Hotels may request the Customers to present his/her official travel document such as a passport, and/or other forms of identification.
7.9. Hotels may refuse to accommodate Customers under the age of 18 or 21, depending on the jurisdiction or hotel policy, if travelling without their legal guardians.
7.10. Hotels may require a valid credit card or a cash deposit for incidentals at check-in.
- CANCELLATIONS AND AMENDMENTS
8.1. The Cancellation Policy for each Booking is clearly displayed on the Booking Platform at the time of making the Booking or during the Booking process. This policy specifies the deadline for cancellations, the applicable terms, and any cancellation fees due to MST. The Company is responsible for ensuring that the relevant Cancellation Policy is communicated clearly to its Customers.
8.2. Without prejudice to Section 8.1 above, Cancellation Deadlines apply to each Booking and are determined by factors such as the Travel Product type, the Provider, any third-party suppliers or aggregators, and the dates of travel. The Cancellation Deadline is provided with the Booking confirmation unless specified otherwise by MST. If the Customer cancels after the Cancellation Deadline or fails to show up at the point of Travel Product provision (‘no-show’), the Customer will be charged a Cancellation Charges.
8.3. For any alterations to Bookings (including cancellations, refunds, amendments, or name changes), MST reserves the right to charge the Company an administration fee of EUR 15 per person. This fee does not include additional charges imposed by the Provider or third-party suppliers or aggregators. Any credit card fees, Booking fees, and/or other charges, including those for delivery of paper tickets and any other types of documents, are non-refundable in the event of a cancellation or any alterations to the Booking.
8.4. In cases of duplicate Bookings, the Company may incur additional charges for all identical confirmed Bookings. MST will endeavor to minimize such charges but cannot guarantee a waiver, either in part or in full.
8.5. All cancellation or amendment requests must be made in writing, preferably online via the Website or Booking Platform. MST will not process requests submitted via phone. The original Booking status will remain applicable for all purposes, including payment, until an amendment is confirmed.
8.6. If a hotel is overbooked, the hotel may offer alternative accommodation to the Customer. MST will inform the Company upon receiving notice from the Provider. The Company may accept or decline the alternative arrangement and cancel the reservation within 24 hours. MST bears no liability to the Company or the Customer for overbooking or the failure to secure alternative accommodation. Should the Customer re-book a different hotel or facility at a higher cost, the Customer will bear the additional expenses.
8.7. Any amendments or cancellations must be made directly through MST and not via the Provider. Failure to comply will result in full charges for the Travel Products booked through MST, regardless of any direct dealings with the Provider.
8.8. MST will not accept any direct communication, correspondence or instructions from Customers.
8.9. If a Customer shortens or partially cancels Travel Products while already using them (e.g., checking out early from a hotel), it is strongly recommended that the Customer obtains written confirmation from an authorized Provider representative stating that no charges will be incurred for the unused portion. This confirmation should be shared with the Company to facilitate any refund claims. MST cannot guarantee refunds, and if the Provider denies a refund, the full cost of the Travel Products as paid or payable to MST will remain unchanged. Refunds are subject to Provider’s approval, and MST cannot process refunds unless it receives reimbursement from the Provider.
8.10. Extensions or additional Travel Products beyond the original vouchers provided by MST must be handled and paid for by the Customer directly in real-time. MST accepts no liability for such arrangements, which are at the sole discretion of the Customer.
8.11. Any changes to a Booking, including, but not limited to, name or date changes, are subject to the Provider’s approval.
- TRAVEL PACKAGE
The Travel Products are not offered as part of a Travel Package. MST neither offers nor organizes Travel Packages. If the Company includes any of the Travel Products provided by MST in a Travel Package, the Company undertakes to strictly comply with all applicable legislation, including, but not limited to, Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, as well as any Israeli or other relevant equivalent legislation. MST assumes no liability for compliance with such legislation, and the Company agrees to indemnify MST against any failure to adhere to the requirements outlined in this Section.
- INTELLECTUAL PROPERTY RIGHTS
10.1. The Company acknowledges that, as between the Company and MST, (a) MST owns all rights, titles, and interests, including all Intellectual Property Rights, in and to the API, the Booking Platform and MST Marks, including, without limitation, all modifications, enhancements, new versions and updates thereto.
10.2. If the Company or any of its employees, contractors, and agents sends or transmits any communications or materials to MST by mail, email, telephone, or otherwise, suggesting or recommending changes to the API, including without limitation, new features or functionality relating thereto, or any comments, questions, suggestions, or the like (the “Feedback“), all such Feedback is and will be treated as non-confidential. The Company hereby assigns to MST all rights, titles, and interests in any ideas, know-how, concepts, techniques, or other Intellectual Property Rights contained in the Feedback, on behalf of the Company and its employees, contractors, and agents. MST may use this Feedback freely, without attribution or compensation to the Company or any third party, for any purpose. However, MST is not obligated to use any Feedback.
- THIRD PARTY CONTENT AND SOURCES
The Service may display, provide access to, link to, or facilitate interaction with content from third parties and other sources not owned or controlled by MST (“Third Party Content”). The Service may also enable the Company to communicate with the respective third parties. The display or communication of such Third Party Content does not, and shall not be construed to, imply, suggest, or constitute any sponsorship, endorsement, or approval by MST of the Third Party Content or the third party, nor does it imply any affiliation between MST and the third party. MST assumes no responsibility or liability for Third Party Content, including the terms of use, privacy policies, actions, omissions, or practices of third parties. The Company is encouraged to review the terms of use and privacy policies of any third party before engaging in any related activities.
- RESTRICTIONS
The Company shall not do, permit, or encourage any of the following actions, whether in whole or in part: (i) give, sell, rent, lease, timeshare, sublicense, disclose, publish, assign, market, sell, display, transmit, broadcast, transfer or distribute any portion of the Service to any third party, including, but not limited to, the Company’s affiliates, or use the Service in any service bureau arrangement; (ii) circumvent, disable or otherwise interfere with security-related features of the Service or features that prevent or restrict use or copying of any content or that enforce limitations on use of the Service; (iii) reverse engineer, decompile or disassemble, decrypt or, attempt to derive the source code of, the Service, or any components thereof; (iv) copy, modify, translate, patch, improve, alter, change or create any derivative works of the Service, or any part thereof; (v) use any robot, spider, scraper, or other automated means to access or monitor the Service for any purpose; (vi) take any action that imposes or may impose (at MST’s sole discretion) an unreasonable or disproportionately large load on the Service’s infrastructure or infrastructure which supports the Service; (vii) interfere or attempt to interfere with the integrity or proper working of the Service, or any related activities; (viii) remove, deface, obscure, or alter MST’s or any third party’s identification, attribution or copyright notices, trademarks, or other proprietary rights affixed to or provided as part of the Service; (ix) use the Service to develop a competing service or product; (x) use the Service to send unsolicited or unauthorized commercial communications; and/or (xi) use the Service in any unlawful manner, for any harmful, irresponsible, or inappropriate purpose, or in breach of these Terms, any terms and conditions of any third-party product or service the Company uses, or agreement the Company has entered into with any third party.
- DISCLAIMER
13.1. MST acts solely as an intermediary in arranging Travel Products and does not assume any responsibility for the Travel Products provided by the Provider. MST makes no representations or warranties, whether express or implied, regarding the suitability or quality of the Travel Products featured on the Website and accepts no liability in connection with any Travel Products.
13.2. The Company acknowledges that each Provider is solely responsible for ensuring the accuracy and timely updates of all information related to the Travel Products it supplies, including, but not limited to, cancellation policies, product descriptions, layouts, or maps displayed on the Booking Platform. The Company further acknowledges that MST provides such information in real time, as-is, and as received from the Providers. Therefore, MST bears no responsibility for the accuracy, frequency of updates, or content of such information provided by the Providers or any third parties. Hotel categories and classifications supplied by Providers or third parties may vary based on local conditions or other factors, and MST disclaims any liability for discrepancies in hotel categories, facilities, or services.
13.3. MST is not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any Providers, nor for personal injuries, death, property damage, or other damages or expenses resulting therefrom. MST holds no responsibility and will not provide refunds in the event of delays, cancellations, overbookings, strikes, force majeure events, or other causes beyond its direct control, including those attributable to a Provider. Additionally, MST is not responsible for any additional expenses, omissions, delays, re-routing, or actions taken by any government or authority.
13.4. MST shall not be deemed in breach of these Terms or held liable for failure, delay, or inability to fulfill any Booking or obligation under these Terms due to events beyond its reasonable control.
13.5. MST does not act as an agent, nor do these Terms establish a partnership between MST and the Company. MST accepts no liability for force majeure events, personal injuries, death, illness, property damage, or other losses or expenses arising directly or indirectly from the actions of hotels, airlines, transportation companies, or other service providers reserved through MST.
13.6. The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. The Company assumes all responsibility for accessing and using the Service and selecting it to achieve its intended results. MST disclaims all warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. MST does not guarantee that the Service or access to it will be uninterrupted, error-free, or free from defects, viruses, or other harmful components.
13.7. MST offers no warranty and makes no representations regarding Third Party Content, Third Party Software, Travel Products, or any content, information, reports, or results obtained through the Service. The Company’s use of and reliance on the Service or its content is entirely at its own risk. MST and its affiliates bear no responsibility or liability in connection with the above. MST also does not guarantee the accuracy or proprietary nature of the Service’s content and disclaims liability for inaccuracies related to the description of Travel Products.
13.8. The Company agrees that MST shall not be held responsible for any consequences resulting from technical issues, including but not limited to internet-related problems (e.g., slow connections, traffic congestion, or server overload) or issues with telecommunications or internet service providers.
- LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL MST BE LIABLE TO THE COMPANY OR TO ANY THIRD PARTY UNDER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR (A) ANY LOST PROFITS OR GOODWILL, LOST OR CORRUPTED DATA, COMPUTER FAILURE OR MALFUNCTION, INTERRUPTION OF BUSINESS, OR OTHER SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE API, BOOKING PLATFORM, AND/OR TRAVEL PRODUCTS; OR (B) ANY DAMAGES, IN THE AGGREGATE, IN EXCESS OF THE TOTAL AMOUNTS ACTUALLY PAID TO MST IN THE THREE (3) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. EVEN IF MST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES AND WHETHER OR NOT SUCH LOSS OR DAMAGES ARE FORESEEABLE, ANY CLAIM THE COMPANY MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS MUST BE BROUGHT WITHIN ONE YEAR AFTER THE OCCURRENCE OF THE EVENT GIVING RISE TO SUCH CLAIM. FOR THE PURPOSES OF THIS SECTION, ALL REFERENCES TO “MST” SHALL INCLUDE ITS AGENTS, SUBCONTRACTORS, SUPPLIERS, AND AFFILIATES, ALL OF WHOM SHALL BENEFIT FROM THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS SECTION.
- INDEMNITY
15.1. The Company agrees to indemnify, defend, and hold harmless MST and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys’ fees, arising from or relating to (a) the Company’s own acting or operating as a travel agent, tour operator, package provider, or data controller, (b) the Company’s use or misuse of the API, and (c) the Company’s breach of these Terms.
15.2. In the event MST seeks indemnification or defense from the Company under this provision, MST will promptly notify the Company in writing of the claim(s) brought against MST for which MST seeks indemnification or defense. MST reserves the right, at MST’s option and in MST’s sole discretion, to assume full control of the defense of claims with legal counsel of MST’s choice. The Company may not enter into any third-party agreement that would, in any manner whatsoever, constitute an admission of fault by MST or bind MST in any manner, without MST’s prior written consent. In the event MST assumes control of the defense of such claim, MST will not settle any such claim requiring payment from the Company without the Company’s prior written approval.
- MISCELLANEOUS
16.1. Governing Law and Jurisdiction. These Terms (including, without limitation, their validity and formation) shall be governed by, and construed in accordance with, the laws of England, without regard to any conflicts of laws rules or principles. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act shall not apply to these Terms and are expressly disclaimed. Any dispute arising under or relating to these Terms shall be resolved by arbitration in accordance with the rules of the London Court of International Arbitration (LCIA). The seat of arbitration shall be London, and the language of the arbitration shall be English. Notwithstanding the foregoing, each party reserves the right to seek injunctive relief in any court of competent jurisdiction. MST accepts no liability for any claims or disputes outside the scope of this dispute resolution clause.
16.2. Assignment. MST may assign these Terms, including any of its rights or obligations, without the consent of the Company and without providing notice or obligation to the Company. These Terms are personal to the Company, and the Company shall not assign or otherwise transfer these Terms, or any rights or obligations under them, without the express prior written consent of MST. Any unauthorized assignment shall be deemed null and void.
16.3. Third Party Software. The Service may include third-party software components subject to open source and/or pass-through commercial licenses and notices (“Third Party Software” and “Third Party Software Terms and Notices”, respectively). In the event of a conflict between any Third Party Software Terms and Notices and these Terms, the Third Party Software Terms and Notices shall prevail, but only with respect to the applicable Third Party Software. Notwithstanding any provision to the contrary, MST makes no undertakings, representations, warranties, guarantees, conditions, indemnities, or other commitments regarding Third Party Software.
16.4. Customer Reference. The Company acknowledges and accepts that MST has the right to use the Company’s name and logo to identify it as a customer of MST or a user of the Service. This identification may appear on the Website, marketing materials, or through announcements on social media.
16.5. Severability. If any term or provision of these Terms is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect the enforceability of any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.
16.6. Waiver. No waiver by any party of any of the provisions of these Terms shall be effective unless explicitly set forth in writing and signed by the party so waiving. Except as otherwise set forth in these Terms, no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from these Terms shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
16.7. Relationship. It is clarified that the parties are acting hereunder as independent contractors and under no circumstances shall they be deemed to constitute employee-employer, joint venture, partnership or similar relationships between the Company, its employees or its representatives, and between MST, its employees or representatives. Nothing in these Terms is intended to create an employer-employee, joint venture, partnership or similar relationship between the parties or their respective employees and representatives. The Company hereby agrees not to claim any such relationship or to demand any rights that might arise from such a claim.
16.8. Force Majeure. MST shall not be responsible for any failure to perform any obligation or provide any service hereunder because of, including, but not limited to, (a) acts of God; (b) flood, fire, earthquake, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts; (d) national or regional emergency; and (e) other events beyond MST’s reasonable control. For the avoidance of doubt, any problems relating to the hosting of the Service shall not be deemed within MST’s reasonable control.
16.9. Conflict and Prevailing Terms. In the event of any inconsistency or conflict between these Terms and the terms of a separate, specific agreement signed between the parties, the provisions of the specific agreement shall prevail to the extent of such inconsistency or conflict.
16.10. Amendment. The parties hereby acknowledge and agree that the Terms may be amended from time to time at MST’s sole discretion.
MST Travel Ltd. (the “Company”) operates in full compliance with the Israeli Consumer Protection Law, 5741–1981, and its accompanying regulations. Under this law, customers are entitled to clear and transparent information regarding the services offered, including pricing, terms of service, and cancellation conditions.
In accordance with the Consumer Protection Regulations 2010, a customer may cancel a transaction within 14 days from the date of purchase or from the date of receiving the confirmation of the transaction—whichever is later.
For distance sales, the cancellation period applies as long as the service has not yet been fully provided.
Upon cancellation, the Company will refund the payment made, subject to a lawful cancellation fee of up to 5% of the transaction value or 100 NIS, whichever is lower.
If the service has already begun or special conditions apply, refunds will be processed according to the specific terms of the transaction and applicable law.
Any request for cancellation or clarification regarding your consumer rights may be submitted to:
[email protected].
MST Travel Ltd. is committed to maintaining full compliance with Israeli consumer protection standards to ensure customer satisfaction and trust.
These Terms of Use were updated in October 2025.
