Accessibility

Our Commitment to Accessibility


Miller Advertising Agency is committed to ensuring digital accessibility for all users, including people with disabilities. We believe that everyone should have equal access to information, services, and opportunities on our website and digital products, regardless of their abilities or the technologies they use.

We are dedicated to providing an inclusive online experience and continually improving the accessibility and usability of our website to ensure it meets or exceeds applicable standards and best practices.

Accessibility Standards

Miller Advertising Agency strives to conform to the following standards:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA – Our goal is to meet or exceed these internationally recognized standards
  • Section 508 of the Rehabilitation Act – Ensuring accessibility for federal agency users
  • Americans with Disabilities Act (ADA) – Title III compliance for digital accessibility

Our Accessibility Improvement Process

Ongoing Initiatives

Miller Advertising Agency has established comprehensive processes to address and improve accessibility on an ongoing basis:

  • Regular Audits: We conduct periodic accessibility audits using both automated testing tools and manual evaluation by accessibility specialists
  • Employee Training: All development, design, and content teams receive regular training on accessibility best practices and WCAG guidelines
  • Design Integration: Accessibility considerations are incorporated from the initial design phase through development and deployment
  • Testing Protocol: All new features and content updates undergo accessibility testing before release, including keyboard navigation, screen reader compatibility, and color contrast verification
  • Third-Party Evaluation: Annual comprehensive accessibility audits are conducted by independent third-party accessibility experts

Monitoring and Remediation

We have established systematic procedures for identifying and addressing accessibility issues:

  • Continuous Monitoring: Automated accessibility monitoring tools run periodic scans across our digital properties
  • Issue Tracking: All identified accessibility issues are logged in our centralized tracking system with priority classifications
  • Prioritization Framework: Issues are prioritized based on severity, user impact, and WCAG conformance level
  • Remediation Timeline: Critical issues are addressed within 48 hours; high-priority items within 2 weeks; medium-priority within 30 days; low-priority within 90 days
  • Verification Testing: All remediated issues undergo retesting to confirm resolution before closure
  • User Feedback Integration: Reports from users are incorporated into our remediation prioritization

Accessibility Support Resources

How to Request Accessibility Assistance

If you need assistance accessing any content on milleraa.com or require materials in an alternative format, we are here to help.

Accessibility Coordinator: Tina Maltese

Email: accessibility@milleraa.com

Mailing Address:
Miller Advertising Agency
Attn: Accessibility Services
515 Madison Avenue
New York, NY 10001

Process for Requesting Support

  1. Submit Your Request: Contact us using any of the methods above, providing details about the content or feature you need assistance with
  2. Acknowledgment: You will receive confirmation of your request within one business day
  3. Assessment: Our accessibility team will evaluate your request and determine the appropriate accommodation
  4. Follow-up: We will contact you to ensure the accommodation meets your needs

Reporting Accessibility Problems

We welcome your feedback on the accessibility of milleraa.com. If you encounter an accessibility barrier, please report it to us:

  1. Describe the Problem: Include the URL or page location, the issue you encountered, and the assistive technology or browser you were using
  2. Submit Your Report: Send to accessibility@milleraa.com
  3. Response Timeline: We will acknowledge your report within 1 business day and provide an estimated resolution timeline
  4. Resolution: We will notify you when the issue has been addressed and invite you to verify the fix

Known Accessibility Issues

We are committed to transparency about accessibility challenges on our website. 

 

Assistive Technologies and Compatibility

Miller Advertising Agency website is designed to be compatible with the following assistive technologies:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation
  • Alternative input devices

The website is optimized for current versions of major browsers including Chrome, Firefox, Safari, and Edge.

Third-Party Content

Some content on our website is provided by third-party services (such as social media feeds, embedded videos from external platforms, and third-party widgets). While we strive to ensure all content meets accessibility standards, we may have limited control over the accessibility of third-party content. We actively work with our vendors to address accessibility issues in third-party components.

Feedback and Continuous Improvement

Accessibility is an ongoing effort, and we value feedback from our users. Your input helps us identify areas for improvement and prioritize accessibility enhancements. All feedback received through our accessibility channels is reviewed by our accessibility team and incorporated into our improvement roadmap.

Miller Advertising Agency
515 Madison Avenue, New York, NY 10001
milleraa.com

This accessibility statement was last reviewed and updated on October 20, 2025.