About mHelpDesk
mHelpDesk makes running your field service business easy -- whether you’re in the office or on a job. With seamless scheduling, estimates and invoices, and customer and staff communication, mHelpDesk has everything you...
mHelpDesk makes running your field service business easy -- whether you’re in the office or on a job. With seamless scheduling, estimates and invoices, and customer and staff communication, mHelpDesk has everything you need to get more organized and win more jobs. Our app features the ability to work offline, meaning even if they’re in a basement or an area without a WiFi or cell signal, your team can still get the job done. Work Online or Offline With our innovative offline feature, your team can continue to work even when a WiFi or cell signal isn’t available. Then the app automatically syncs as soon as a connection is found. Simplified Scheduling Check your own schedule or your team’s schedule, and create new jobs and appointments directly within the app. Sync our mHelpDesk schedule with Google Calendar for extra efficiency. Professional Estimates, Onsite Create and send estimates on the go, using professional templates that you’ve selected and customized. When the work is done, you can turn the estimate into an invoice with a few button clicks. Invoices That Get Paid Faster View or email professional-looking invoices directly from your phone, allowing you to take payment immediately. Customer Support, Made Easy By keeping all of your lead, customer, and job details within the app, your team always has the information they need. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status. Connecting Field and Office With our robust app, communication between office and field techs is seamless. Data is updated automatically so that everyone is on the same page. mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service. Over 12,000 customers use mHelpDesk to run their business more efficiently. "We now convert more leads into paying jobs. The professional quotes included are so much better than our old carbon copies." - Nancy S. (Owner @ Vantage Landscaping) "We have been using mHelpDesk for 2 years and it's really helped my company get organized. We've now adopted the software across the company from sales to engineers and it’s improving our efficiency all the time." - Lisa T. (Owner @ Appliance Rescue) "With mHelpDesk I enter the work once and I'm done. Even better, I can have clients pay me on the spot." - Derek K. (Director @ Kite Refrigeration) Everything You Need to Get the Job Done - Web and mobile access - Offline/online sync - Scheduling - Lead management - Job management - Email/SMS (text) Automation - Estimates - Invoices - Inventory - QuickBooks integration mHelpDesk Has Happy Customers Across Many Industries - HVAC - General contractors - Electricians - Plumbers - Handymen - Exterminators - Locksmiths - Roofers - Installers - Repairmen - AND MORE Getting Started If you’re already a mHelpDesk customer, then download the app for FREE and sign in with your account credentials. About Us For 10+ years, mHelpDesk has been developing products entirely focused on field service businesses. Our mission is to help our customers simplify and streamline those necessary manual office tasks so they can spend more time on their customers and craft. Disclaimer mHelpDesk uses your GPS in your phone - continued use of GPS running in the background can decrease battery life.
Previous Versions
Here you can find the changelog of mHelpDesk since it was posted on our website on 2016-09-27 21:07:07.
The latest version is 2.48.0 and it was updated on 2026-06-14 07:26:00. See below the changes in each version.
mHelpDesk version 2.48.0
Updated At: 2026-06-14
Changes: Version History - Background file & photo upload enhancements
- Fix for job status changes not syncing to the web app
- Fix for staff permission issue for files/photos 2.48.0 Jan 27 Resolved duplicate history/notes when transferring Service Location or Customer in Job module.
Added more logs to investigate job status changes not syncing properly between mobile and web apps.
Fixed external links not opening on iOS versions above 18.
Enabled viewing and uploading of files/photos in Customer Profile via mobile app.
Added previous Service Location visibility in Activity Log after changes. 2.47.0 10/15/2025 Fix open external link for iOS > 18 2.46.0 05/19/2025 Support landscape orientation.
Enhance app's stability. 2.45.0 05/05/2025 - Hide appointments associated with withdrawn tickets
- Fix: openning ticket from notification works normally 2.44.0 04/26/2024 Stability improvements 2.43.0 10/26/2023 Improve app stability and compatibility on new devices 2.42.0 09/08/2023 Improve PDF file preview feature. 2.41.0 05/05/2023 Improve quality of uploaded picture.
Display priority of the ticket.
Improve UX of text area inputs.
Improve push notification reliability. 2.40.0 03/27/2023 Improve ticket picture preview.
Improve description text editor.
Improve photo upload feature.
Improve application's stability. 2.39.0 11/22/2022 Resolved issue where some users were receiving an error message when uploading photos. Made additional bug fixes to improve user experience. 2.36.0 06/01/2022 Resolved issue where some users were receiving an error message when uploading photos. Made additional bug fixes to improve user experience. 2.35.0 03/08/2022 More screen layout, navigation, and workflow improvements. Lots of bug fixes related to buttons, filters, and drop-downs. 2.34.0 11/10/2021 More screen layout improvements - especially for tablets. Lots of bug fixes. 2.33.0 08/30/2021 Various improvements 2.32.0 08/17/2021 Bug fixes 2.31.1 08/13/2021 Bug fixes and UI improvements. Resolved issues affecting the inability to use drop down lists on tablets. 2.31.0 07/21/2021 Spring cleaning! More improvements to screen layouts on iPads and devices running older versions of iOS, plus numerous bug fixes. 2.29.0 04/08/2021 More bug fixes for viewing attachments on iPads. Improved screen layouts and button spacing. Fixed a scenario where a user is unable to close a PDF on an iPad Pro. 2.28.1 02/25/2021 Bug fixes that resolve issues when adding attachments on some iPad models. Screen optimizations better spacing of buttons. 2.28.0 02/24/2021 Bug fixes, plus stability, performance, and usability improvements. 2.27.0 12/15/2020 This version contains bug fixes to support our new composite sales tax feature and other various bug fixes not related to this feature. 2.24.0 02/21/2019 We periodically update the app to maximize performance and user happiness. This release contains various bug fixes and improvements to how your data syncs when switching between offline mode. We hope this helps and would love to hear your feedback at
[email protected]. 2.23.0 12/17/2018 We update the app every few weeks to maximize performance and user happiness. This release contains bug fixes and an improvement that aims to speed up your workflow. We heard your requests and are happy to announce that you may now upload up to five images at a time to any job or estimate. We hope this helps and would love to hear your feedback at
[email protected]. 2.22.0 09/27/2018 We update the app every few weeks to maximize performance and user happiness. This release contains bug fixes and minor tweaks. 2.20.0 05/30/2018
mHelpDesk version 2.48.0
Updated At: 2026-01-27
Changes: - Background file & photo upload enhancements
- Fix for job status changes not syncing to the web app
- Fix for staff permission issue for files/photos
mHelpDesk version 2.47.0
Updated At: 2025-10-15
Changes: Resolved duplicate history/notes when transferring Service Location or Customer in Job module.
Added more logs to investigate job status changes not syncing properly between mobile and web apps.
Fixed external links not opening on iOS versions above 18.
Enabled viewing and uploading of files/photos in Customer Profile via mobile app.
Added previous Service Location visibility in Activity Log after changes.
mHelpDesk version 2.46.0
Updated At: 2025-05-19
Changes: May 19, 2025
Version 2.46.0
Fix open external link for iOS > 18
mHelpDesk version 2.45.0
Updated At: 2025-05-05
Changes: May 5, 2025
Version 2.45.0
Support landscape orientation.
Enhance app's stability.
mHelpDesk version 2.44.0
Updated At: 2024-04-26
Changes: Apr 26, 2024
Version 2.44.0
- Hide appointments associated with withdrawn tickets
- Fix: openning ticket from notification works normally
mHelpDesk version 2.43.0
Updated At: 2023-10-26
Changes: Oct 26, 2023
Version 2.43.0
Stability improvements
mHelpDesk version 2.42.0
Updated At: 2023-09-08
Changes: Sep 8, 2023
Version 2.42.0
Improve app stability and compatibility on new devices
mHelpDesk version 2.41.0
Updated At: 2023-05-05
Changes: May 5, 2023
Version 2.41.0
Improve PDF file preview feature.
mHelpDesk version 2.4.0
Updated At: 2016-06-07
Disclaimer
Official App Store Link
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