Last updated: July 25, 2025
Merchant Owl LLC (“Merchant Owl,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use https://merchantowl.com (the “Website”). Please read it carefully. If you do not agree with this policy, please do not use the Website.
1. Who We Are
Merchant Owl LLC is a limited liability company registered in Monroe County, Florida, United States.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you use our Website, including:
- Name
- Email address
- Phone number
- Browser and usage data such as IP address, pages visited, and browser type
3. How We Use Your Information
We use your information to:
- Provide and manage our services
- Respond to your inquiries and provide customer support
- Send you marketing or promotional materials (if you consent)
- Verify your identity
- Comply with legal obligations
- Improve our Website and services
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information with trusted third parties who help us:
- Manage customer relationships (CRM platforms)
- Send marketing emails (email marketing vendors)
- Provide services on our behalf
All third parties are contractually required to protect your data and only use it for authorized purposes.
5. Cookies and Tracking
We currently do not use cookies or tracking technologies on our Website. If this changes, we will update this policy accordingly.
6. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal requirements, or fulfill the purposes described in this policy.
7. Children’s Privacy
Our Website is not intended for children under the age of 18. If we learn that we have collected personal data from a child under 18, we will delete it promptly.
8. Your Privacy Rights
Depending on where you live, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you (Residents of EU, UK, Canada)
- The right to request deletion of your data (Residents of EU, UK, Canada)
- The right to request correction of inaccurate information (Residents of EU, UK, Canada)
- The right to withdraw consent to data processing (Residents of EU, UK, Canada)
- The right to restrict or object to certain data processing activities (Residents of EU, UK)
- The right to data portability (Residents of EU, UK)
- The right to opt out of direct marketing communications (Residents of EU)
- The right to say no to the sale of personal data (Residents of Nevada)
- The right to lodge a complaint with data protection authorities (Residents of EU, UK, Canada)
9. Exercising Your Rights
To exercise your rights, please contact us at info@merchantowl.com. We may need to verify your identity by asking for:
- Your full name
- Your phone number
- Your email address
Please note we may be unable to process your request without this information.
10. Accountability
The person responsible for our privacy practices is:
Rich Kling
CEO, Merchant Owl LLC
Phone: 888-996-4695
Email: info@merchantowl.com
You may also contact the Office of the Privacy Commissioner of Canada or other relevant authorities if you wish to lodge a complaint.
11. Location of Data Processing
All data processing takes place in Florida, United States.
12. Third-Party Websites
Our Website may contain links to external websites. We do not control these sites or their privacy practices. Please review their privacy policies before providing any personal information.
13. Do Not Track
Our Website does not currently respond to browser Do Not Track signals.
14. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be posted here with an updated “Last updated” date. Continued use of the Website after changes indicates your acceptance of the new policy.
15. Questions
If you have any questions about this Privacy Policy, please contact us at info@merchantowl.com.