Frequently Asked Questions
General Questions
What is a virtual medical scribe?
A virtual medical scribe is a trained professional who assists healthcare providers by documenting patient encounters in real-time or asynchronously through a secure, remote setup. This allows providers to focus on patient care instead of EHR data entry.
How does a virtual scribe differ from an in-person scribe?
Virtual scribes operate remotely via a secure audio/video connection or recordings. They offer greater flexibility, lower costs, and more effortless scalability, without compromising documentation accuracy or compliance.
Who are your scribes?
Our scribes are highly trained professionals with backgrounds in medical terminology, anatomy, HIPAA compliance, and various EMR systems. Many of them have clinical or pre-medical experience.
Service & Process
How does the virtual scribe service work?
- Initial Consultation – We assess your workflow, EHR system, and specialty
- Onboarding – We pair you with a dedicated scribe trained in your workflow
- Live or Asynchronous Scribing – Choose between real-time documentation during patient visits or charting based on recordings.
- Ongoing Support – We continuously monitor quality and provide support as needed.
Do I get the same scribe every time?
Yes. We assign a dedicated scribe to each provider to ensure consistency, familiarity with your preferences, and seamless documentation.
What if my scribe is unavailable?
We always have backup scribes trained on your specific workflow, ready to step in when needed to ensure uninterrupted service.
Technical & Integration
Is your service compatible with my EMR/EHR system?
Yes. Our scribes are trained in most major EHR systems, including Epic, Cerner, Athenahealth, eClinicalWorks, Practice Fusion, and more. We also provide custom onboarding for any specialty systems.
Do you need access to our EHR?
It depends on the personal preference of a healthcare provider. Whether you need us to manage your EHR fully or you need us to provide the necessary information so you can update it yourself, we adapt as per your preferences and workflow.
Is special software or equipment required?
No. We work with your existing setup. If live scribing is used, we recommend secure audio or video tools that are entirely compliant with HIPAA.
Compliance & Security
Are your scribes HIPAA-compliant?
Absolutely. All our scribes are trained in HIPAA regulations and data security best practices. We also sign BAAs (Business Associate Agreements) with all our clients.
How is patient data protected?
All documentation is handled over encrypted, secure platforms. Our staff is required to follow strict confidentiality and data security protocols.
Do you provide a BAA?
Yes. A Business Associate Agreement is provided and signed before services begin.
Pricing & Contracts
What is your pricing model?
We offer competitive monthly pricing based on your volume and workflow type (live or asynchronous). Pricing includes your dedicated scribe, backup coverage, and support. Contact us for a custom quote.
Is there a long-term contract?
No. We offer flexible month-to-month agreements with no long-term commitment. You can scale up or down as needed.
Are there setup or onboarding fees?
No hidden fees. Onboarding is included in your service package.
Specialties & Use Cases
Do you provide scribes for all medical specialties?
Yes. We have experience across multiple specialties, including:
- Primary Care
- Internal Medicine
- Psychiatry
- Cardiology
- Orthopedics
- Pain Management
- Geriatrics/Nursing Homes
- And more
Do you offer scribes for nursing homes or long-term care facilities?
Yes, we provide scribes who understand the unique documentation needs and regulations of nursing home environments, including MDS, care plans, and more.
Results & Support
How does this service benefit me?
Providers report:
- Up to 80% less time spent on charting
- Better work-life balance
- Improved patient interaction
- Reduced burnout
- More accurate documentation
What kind of support do you offer?
Our team is available for technical and performance support during office hours. You also receive a dedicated account manager for quick resolution of concerns.
Can I switch scribes if needed?
Yes. If you’re not satisfied, we will promptly assign a replacement scribe trained in your workflow.
Getting Started
How do I get started?
It’s simple:
- Book a free consultation
- We assess your needs and workflow
- You get matched with your dedicated scribe
- Start your trial period
Do you offer a free trial?
Yes. We offer a limited free trial period to help you evaluate our services with no obligation.
Still have questions?
Reach out to us at info@medicalscribe.us or call us at (346) 809-3963. We’re happy to walk you through the process.
