MediaShout Support
On this page you’ll find MediaShout’s excellent standard support options as well as information on the premium support and resources available through the MediaShout Plus Membership.
STANDARD SUPPORT
MediaShout 7 & MediaShout for Mac customers
Live Chat
Access Live Chat For MediaShout for Mac
Access Live Chat For MediaShout 7
(Mon, Tues & Fri | 10am – 6pm Eastern)
(Wed | 10am – 8pm Eastern)
(Thurs | 10am – 7pm Eastern)
Ticket
Note: Standard support tickets may take 18-24 hours for a response.
If you are in need of immediate assistance, please use Live Chat or consider our Plus Membership.
MediaShout for Mac: Submit Ticket
MediaShout 7: Submit Ticket
(Mon – Tue | 10am – 6pm Eastern)
(Wed | 10am – 8pm Eastern)
(Thur | 10am – 7pm Eastern)
(Fri | 10am – 6pm Eastern)
PLUS MEMBER SUPPORT
PHONE
Please login to your Plus Member Portal to schedule a call or retrieve your exclusive direct phone number.
LIVE CHAT
(Mon – Tue | 10am – 6pm Eastern)
(Wed | 10am – 8pm Eastern)
(Thur | 10am – 7pm Eastern)
(Fri | 10am – 6pm Eastern)
SUNDAY MORNING LIVE CHAT
TICKET
(Weekdays) 6 Hour Max Response Time
(Sat – Sun) 24 Hour Max Response Time
(Mon – Tue | 10am – 6pm Eastern)
(Wed | 10am – 8pm Eastern)
(Thur | 10am – 7pm Eastern)
(Fri | 10am – 6pm Eastern)
SUPPORT FAQs
Have a question? You’re not alone. We’ve gathered answers to the most common MediaShout questions to help you get back up and running quickly.
How do I set up screens in MediaShout 7?
To set up screens in MediaShout 7, you need to configure your display outputs so your main screen and audience screen show the correct content. Follow this step-by-step guide to properly set up and map your screens.
How do I create an announcement loop in MediaShout 7?
To create an announcement loop in MediaShout 7, you’ll use Script Control and set your cues to auto-advance and loop continuously. Follow this full tutorial for announcement loops.
How do I install and activate MediaShout 7?
To install MediaShout 7, download the software from the official page, then activate it using your License Number. Your license can be found in your purchase receipt email or in your account dashboard.
Download HERE.
Does MediaShout 7 offer a free trial?
Yes, MediaShout 7 offers a free 14-day trial with full access and no obligation. You can download the free trial here.
What file types (video, images, audio) does MediaShout 7 support?
MediaShout 7 supports a wide range of video, image, and audio file formats for your church presentations. For a complete and up-to-date list of every supported file type, Click HERE.
Can MediaShout 7 import PowerPoint slides?
Yes, MediaShout 7 allows you to import PowerPoint slides directly into your presentation. This makes it easy to use existing sermon slides and announcements. Watch this tutorial.
What are the system requirements for MediaShout 7?
MediaShout 7 requires a Windows-based computer with the following minimum specs:
- Windows 10 (64-bit) or Windows 11
- Intel i3-10100 processor or better
- 8GB RAM or more
- SSD (SATA or M.2) for the Windows boot drive
- Dedicated graphics card (NVIDIA or AMD) with at least 4GB VRAM
Need a compatible computer? View MediaShout-recommended systems here:
https://www.mediashout.com/#computers
How do I contact MediaShout support?
To contact MediaShout support, email [email protected] for assistance. Active Plus Members can also access priority support options, including phone support, live chat, and scheduled calls through their account.
Learn More About the Plus Membership