MBS Field Tech 1.8.5 - App Store

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About MBS Field Tech

The MBS Field Technician app allows your field technicians and other employees to manage their work while they are in the field or on the road. This app serves as the mobile companion to CDG’s MBS solution for customer...

The MBS Field Technician app allows your field technicians and other employees to manage their work while they are in the field or on the road. This app serves as the mobile companion to CDG’s MBS solution for customer care and service management. Technicians, installers, and other staff can update customer premise equipment, assign available equipment for service orders, work trouble tickets, and handle tasks through personal calendars. With improved mobile access, including data storage when network access is not available and text messaging support, MBS Field Tech can help improve your overall customer support and the efficiency of your workforce. MBS Field Tech includes: Create, update, and complete trouble tickets and tasks. Manage tasks through your personal calendar. Manage customer premise equipment from the field, including sending provisioning requests directly to the MBS SAM (service provisioning) module. Easy access to equipment “pick lists.”

Version History Performance and stability improvements. 1.8.5 Mar 24 Bug fixes related to login flow. 1.8.3 12/08/2025 Bug fix when adding new equipment to the app 1.8.2 10/06/2025 Bug fixes 1.8.1 09/22/2025 Multiple enhancements and updates 1.8.0 09/17/2025 Minor performance and stability enhancements 1.7.13 04/22/2025 Minor Performance and Stability Enhancements 1.7.12 04/21/2025 Minor Performance and Stability Enhancements 1.7.11 01/13/2025 Minor Performance And Stability Enhancements 1.7.10 12/23/2024 SSO improvements Biometric login support Clickable link support in Notes Resolved issues related to equipment updates Resolved issues with Job Queue listing and Assign Me button Numerous other fixes 1.7.9 12/12/2024 - Limit CDF Attributes Updates - Retrieve and Update Service Level CDF Values - Ensure Job Card Status is Up to Date - Improve Navigation from Job Details to Job Queue - Bulk Add Equipment Issue - Clearing List - Bulk Add Equipment Issue - Added Scroll - Password Expiration Reminder - Incorrect Service Used for CDF Values Display (Port Issues) 1.7.5 04/18/2024 Big fixes & performance improvements 1.7.4 01/16/2024 Bug fixes & performance improvements 1.7.3 01/10/2024 Technicians can more easily add multiple images to a task or ticket. Technicians can copy from read only fields. If configured, technicians will receive an reminder to add a note before they close a ticket. When tapping on an IP address, an in app browser will launch. Service Address Lat/Long Values are now easily available and can be copied from the app. Certain Dispatch Details Fields (“Scheduled Status” (dropdown), “Truck Roll” (checkbox) and “Billable” (checkbox)) are now editable. Provision Link has been updated to a button and a success modal will appear after tapping. Equipment Identifier Search has been updated to support a max of 50 characters. If enabled, SSO has been implemented. Resolved Issue: SessionID Issue with Equipment - Causing NA/Pending Status Resolved Issue: When Updating a Job Queue, User is taken back to My Jobs Queue Resolved Issue: Equipment disappears after secondary load Resolved Issue: Blank Screen/App Crash on Attributes Screen 1.7.2 01/04/2024 - Losing Customer / Service Connection - Check Boxes - Boolean Fields Update - Messaging - Invalid Dates - Equipment Flow Updates - Increase Attachment Limit to 50mb 1.6.0 09/25/2023 Improvements to eSign experience 1.5.6 06/26/2023 Users can now edit and save Address Attributes Priority filter updates Minor bug fixes 1.5.5 05/03/2023 Small fixes to Job Card 1.5.4 04/12/2023 Search Updates: Allow users to search by Task or Ticket number in a new modal Improvements and fixes to the Filters page Allows a filter by Task or Ticket priority Job Card Updates Includes Task Group description on Job Card Relocated task/ticket id and Job description Task Details Added Task Attributes to the Task Details page 1.5.3 04/06/2023 Job Queue “Save Search” enhanced based on user feedback Job Queue now searches automatically Time Stamp Updates Clarified process for blank time stamps Updated “Cleared Time Stamp” procedure Attachment deletion rules were adjusted Additional minor fixes to communication with database 1.5.2 02/22/2023 Bug fix for loading error Removed extraneous modal 1.5.1 10/21/2022 Job Status Updates Minor fixes, including better incomplete status management Added "Incomplete Reason" dropdown Changed status update message frequency Job Queue defaults now saving Job Status "Incomplete" now has details Equipment Management Allowing you to add or remove equipment on tickets just like you can with Tasks Manage equipment on a trouble ticket "Unavailable Reason" entry Minor Enhancements Multiple Contacts - Can contact from app Can now start a chat with any contact and not just the primary contact Can view contact information within chat window Update of API calls to include Time Zone optimization Auto TimeZone conversion Display updates 1.5 10/18/2022 New Features and Enhancements Inventory Management Added feature from the navigation menu to search, track, and manage inventory Search for Inventory You can search by name, type, model, and location You can also search by scanning barcodes - multiple barcodes can be scanned from the scan screen before the user is taken to manage their inventory Update Individual Inventory Items You can update a single item as needed Bulk Update You can update multiple items at the same time by selecting them all and tapping “Bulk Update” Pricing Update GPS Coordinates on a Service Address You can now improve the GPS coordinates for a service address, for a more accurate record of activity Job Filters Jobs can now be filtered by Region and by Department Tickets and tasks can be reassigned to another department, region, or user Customer Search Updates Customers can now be searched by Phone Number or Username In the Primary Info, service information is now included Customers with additional contact information have a link for More Contact Options that will display additional customer information if there is any Notes can now be added from the Customer Search screen Other Minor Enhancements Updated password handling Simplified access to Circuit Details Automatic check for defined items to stop Undefined Session ID errors 1.4 09/13/2022 New Features and Enhancements: Fleet View • You can now see the locations of other techs on your map. Text Messaging Chat • If your company uses the MBS messaging/texting feature, powered by Twilio, you can now send and receive text messages with your customers. Job Queue • More Job Queue filters. Added a new filter for Job Status and additional selection options for the Job Type and Assigned To filters in the Job Queue. General • Added multi-company support. If your company has multiple companies set up in MBS, you can now switch between companies without logging out and logging back in. •General performance and data caching enhancements for the app’s offline mode, which is utilized when mobile service is unavailable or not in use. 1.3 03/09/2022 Bug fixes and minor enhancements to various features and offline mode 1.2 12/23/2021

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Previous Versions

Here you can find the changelog of MBS Field Tech since it was posted on our website on 2023-09-06 18:56:19. The latest version is 1.8.5 and it was updated on 2026-06-20 02:12:59. See below the changes in each version.

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