Matrix Mobile Service 1.4201.14 - App Store

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About Matrix Mobile Service

Always advancing with technology while keeping customer service our priority, DICE Corporation continues what it is known for: efficiency, accuracy, and user-friendly software - and now all of this comes packaged and...

Always advancing with technology while keeping customer service our priority, DICE Corporation continues what it is known for: efficiency, accuracy, and user-friendly software - and now all of this comes packaged and placed literally in the palms of your hands. The DICE Corporation Matrix Mobile Service provides technicians with the mobile efficiency to take customer service to the next level. In addition to eliminating the need for bulky laptops, Matrix Mobile Service can be accessed anywhere allowing the technicians to manage tickets for their assigned accounts while onsite. Features include: complete inventory management, performing maintenance and trouble-shooting signals, as well as a complete invoicing service that includes: signature capture, payment collection, and creating an invoice then sending to those pertaining.

Version History Fix: * part price calculation on final invoice after price adjustment 1.4201.14 06/28/2021 Fixed: * Pulling the correct part quantity from storage for evaluation. 1.4201.13 02/22/2021 Fixed: * Part quantity check failing when you have enough parts * Part numbers being set to '/' when returning to parts page, with the drop-down is set to non-stock 1.4201.12 02/08/2021 Added: * Location display for Job equipment. Fixed: * Work order form generation displaying a false error. 1.4201.11 01/25/2021 Added: * Report for incomplete service tickets. * Tech exceptions list to ticket list page. * The ability to log sick/vacation time in the Time Sheet page. * OS support check. Fixed: * Long account names covering ticket numbers on the Other/Pending Tickets page. * Rate-code defaulting to the first rate-code in list when going through the billing process. * Issue with not being able to select a part with a description containing double-quotes when selecting parts in the billing process. * Zone page infinitely reloading when editing or adding a zone. * Issue with multiple cause and result codes not being loaded into Matrix correctly after changing status. 1.4201.10 11/16/2020 Fixes: * Can't search parts without AR Number * Version number now displays on settings page 1.4201.9 09/28/2020 Fixed: * Network Connection Timeouts * Clear signature sooner* Relaxed data validity checks on invoices Added: * Checkbox for creating revisit tickets * Logging tech name when putting an account on test Changed: * When not listing payment details, but using an account or card on file; the payment detail will show `USED ON FILE` instead of `SAVED` 1.4201.8 09/18/2020 Fixed: * Network Connection Timeouts * Clear signature sooner Added: * Checkbox for creating revisit tickets * Logging tech name when putting an account on test Changed: * When not listing payment details, but using an account or card on file; the payment detail will show `USED ON FILE` instead of `SAVED` 1.4201.7 09/16/2020 Fixed: * Adding and updating zones or contacts 1.4201.6 08/17/2020 Fixed:* Account Message cut off * Item Quantity check when listing parts Added: * Hide blank identifiers on info page 1.4201.5 08/10/2020 Fixed: * Work Notes converting numbers (0,2,3) to ''* Moved and disabled 'No Logs' popup * Check numbers can now be at least 3 digits long * Unlock account after loading home page Added: * Hide empty Identifiers 1.4201.4 07/08/2020 Fixed: * User can reset password * Removing unsupported characters when inputting notes for work order form * Close modal after adding zone, contact, or dispatch notes * Double check if Price overrides are enabled * Set default dollar values for prices Added: *Display Zones on History events 1.4201.3 05/14/2020 Fixed: * Time sheets don't display duplicates * Recalculate Invoice * Payment Type should not show as text * Techs can only take their test of the account * Open note type selection * Map not displaying roads or markers * Contact Page displays Authorities Added: * The ability to stop techs from changing cost for Stock Parts 1.4201.2 03/30/2020 Fixed: * If no arrive time is inputted, use Put On Test * App does not crash due to network issue when opening home page 1.4102.5 02/24/2020 Added: * Ability to restrict tech based from adding parts that exceed quantity listed in truck Fixed: * Can rotate device and signature does not disappear * Notes being sent to core twice * Arrive and dispatch appear as valid dates 1.4102.4 02/17/2020 Fixed: * Internal Notes display return to ticket billing page * Payment options can be toggled * Color on time sheet table * Selecting a rate code with no invoice 1.4102.3 01/13/2020 Fixed: * Result Code UI displays selected value * Recalculating dollar amount does not add part discount twice * Updating contact does not set the open and close id to undefined * Account messages repeating Added: * Work Perform Notes are displayed on the signature page * Show panel account list on account page 1.4102.2 12/18/2019 Fixed: * Connected Partitions not being put on test * Reopening the app when on the ticket map page * Overlapping buttons after selecting payment * Note display does not change the lesser than and greater than symbols * Rate code values double up Added: * Logging when emailing WOF * Helpfully notifications when logging in * App will display that the account is on test, regardless of tech 1.4102.1 12/09/2019 Fix: * Paying With Debit Account 1.4101.12 10/21/2019 Fixed: * Can't Add Contact * Edit and delete Zones * Removed commas from part price * Using rate codes with spaces in the name * Error handling on tech hours page Addition: * Hiding the GST/PST tax displays * Force printing name when sign 1.4101.11 10/15/2019 Fixed: * Warranty and Contract checkboxes * Auto populating service explanation field * Removing extra note header * Adding Contact * Editing/Deleting Zones * Internal Map in non-US countries Added: * Displaying last 4 digits of account/card on file * Added a flag for prompting to setup Auto Billing * Added the ability to hide the cancel button * Assign ticket to the tech that generated the ticket 1.4101.10 09/09/2019 Fix: * Opening external maps from in app * Invoice Number appearing on Work Order Form * Zone notes loading on Zone page * Calculating tax rate * Displaying phone number of the contact you selected when creating a ticket * Hiding Initial Trip when blank * App displaying the correct version number Added: * Ability to set the Rate Code when creating a ticket in app 1.4101.9 08/13/2019 Fixes: * Preventing closing job tickets in app * Displaying partitions on test * Returning to ticket list on closing app * Displaying rate codes * Unlocking account when done in ticket * Fixed calculation on billing screen * fixed how arrived and dispatch times are calculated 1.4101.8 08/01/2019 Fixed: -Tax recalculate when changing labor -Unlocking accounts after processing payments -Signature was missing from work order form -Displaying pass codes on contacts Added: -Disable Editing tickets -Time Sheet records when account was taken off test -Edit the Status of the Ticket -Hide Billing Tab -Editing latitude and longitude -Can put Partitions on test 1.4101.3 06/20/2019 Fixed: - multi-tech scheduling - Adding/Displaying ticket images - Ticket searching gives blank results - Id Field displays editable field - See unscheduled tickets - Loading/Taking Ticket Images - Parts to Work Order - Calculating totals Added: - Displaying account messages on Info tab page - Editing Custom Identifiers - Disabling rate/dispatch code - Disabling editing tickets - Take all accounts off test 1.4.6 05/14/2019

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Previous Versions

Here you can find the changelog of Matrix Mobile Service since it was posted on our website on 2016-10-15 02:22:28. The latest version is 1.4201.14 and it was updated on 2026-07-01 15:47:27. See below the changes in each version.

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