Customer Service

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CUSTOMER SERVICE

WE’RE HERE TO HELP

We appreciate your business and strive to bring you the best possible service.

Daily Service

For information on daily bus runs for Wilkes-Barre, Scranton, Mt. Pocono, Stroudsburg/Delaware Water Gap, Panther Valley-NJ, New York City, Allentown and Philadelphia, please call 570.821.3800 or email us at customerservice@martzbus.com 

Agents are available by phone from 3:45am to 9:15pm Monday through Friday and from 5:45am to 9:15pm on Weekends and Holidays!

Martz Bus — Locations & Services

Quick-nav to terminals, hours, parking, other carriers, and local transit. Click a name to jump to that location.

 

MARTZ Wilkes Barre Terminal – WB (James Conahan Intermodal Ctr)

Address:Rear 47 S. Washington Street, Wilkes-Barre, PA 18701
Ticketing Hours:6:15am to 2:15pm — Daily
Martz Service:WB → NYC, Philly/AWN, Atlantic City (summer only) — Gates 1 & 2
Parking:15-minute spots near terminal/gates; city Park & Lock
Other Service:Fullington (FAB) WB–Hazleton & Harrisburg, State College/Pittsburgh — use Martz Gate #4 for tickets (call 814-355-4900 or visit Trailways.com)
Local Bus:LCTA — Luzerne County Transit Authority (570-288-8420)
Agent / After Hours:After 2:15pm call 570-821-3800 to speak with an Agent

Wyoming Valley Mall — “Wilkes-Barre Township” (WVM)

Address:Martz Bus WVM — Wilkes-Barre Township, PA 18702
Hours:Unmanned — Parking lot pick up & drop ONLY
Martz Service:WVM → NYC, Philly/AWN, Atlantic City (plus tours & charters)
Parking:FREE
WVM Note:

Use the Kidder/Mundy Entrance — Martz picks up in the very first row of parking spaces (look for red donation bins & Martz sign on pole).

MARTZ Scranton Terminal — SCR (Lackawanna Transit Center)

Address:30 Lackawanna Ave, Scranton, PA (use Cliff St to parking area)
Hours:5:45am to 7:00pm
Martz Service:SCR → NYC, Philly/AWN, Atlantic City (summer) — Gates 1 & 2
Parking:$9 per day; $40/month commuter; $112/month non-commuter
Other Service:Fullington (FAB) SCR–Hazleton & Harrisburg, State College/Pittsburgh — call 814-355-4900 or Trailways.com; GLI Upstate NY–SCR–NYC and Greyhound Philly–DWG–MTP–SCR — call 570-268-9000
Local Bus:COLTS — County of Lackawanna Transit (570-346-2061)
Note:Greyhound / FLIX use two SCR locations — please VERIFY the address before travel.

Martz Express Mt Pocono — MTP

Address:2 Fork Street, Mt Pocono, PA 18344
Hours:Mon–Fri: 3:45am–7:20pm; Sat/Sun/Holidays: 7:30am–7:20pm
Martz Service:MTP → NYC / DWG / PNR and/or WB / SCR
Parking:$5/day; $17/week; $30/month (commuter only)
Other Service:GLI — Philly–DWG–MTP–SCR
Local Bus:Pocono Pony (570-839-6282)

Martz Stroudsburg / Delaware Water Gap — DWG

Address:1082 Foxtown Hill Road (Rt 611), Stroudsburg, PA 18360
Hours:Weekdays: 3:45am–6:05am (reopens 9:00am–7:45pm); Weekends: 7:45am–7:45pm
Martz Service:DWG → NYC and/or MTP / SCR / WB
Parking:$5/day; $17/week; $30/month (commuter only)
Other Service:GLI — Philly–DWG–MTP–SCR
Local Bus:Pocono Pony (570-839-6282)
DWG Note:Weekday operation ends at 6:05am — buses from 6:15am–8:30am depart from PNR only. Weekends: all service operates from DWG.

Martz East Stroudsburg Park & Ride — PNR

Address:545 Independence Road, East Stroudsburg, PA 18301
Hours:Mon–Fri: 6:15am to 8:30am
Martz Service:PNR → NYC and/or PNR → MTP, SCR, WB
Parking:$5/day; $17/week; $30/month (commuter only)
Other Service:N/A
Local Bus:N/A
PNR Note:Exit 309 (Marshall’s Creek) off I-80 — turn left at the light; PNR is on the right. Located behind the Staybridge Hotel.

STATE PNR: Marshalls Creek — SR209 (State Route 209)

Address:209 Park & Ride, East Stroudsburg, PA 18302 (near Price Chopper)
Hours:Non-manned state park & ride
Martz Service:Weekdays only — Limited options
Parking:FREE
Purpose:Commuter convenience stop

Panther Valley 7-Eleven — PV

Address:1642 County Rd 517, Hackettstown, NJ 07840
Hours:N/A
Martz Service:PV → NYC ONLY
Parking:FREE
Agent:Call 570-821-3800 for assistance
Notes:Tickets NY–PV are available online or by phone (570-821-3800).

Port Authority Bus Terminal (PABT) — New York City (NY)

Address:625 8th Avenue, New York, NY 10109
Hours:6:00am to 10:00pm
Martz Service:NYC → PV, DWG, SR209, PNR, MTP, SCR, WVM & WB
Parking:N/A
Agent:Call 570-821-3800 for assistance
RedCap / ADA:RedCap assistance — call 212-502-2245
Note:Adirondack agents are located on the North Wing / SUBWAY level. Loyalty members may call 570-821-3800 to purchase by phone.

Martz Gates @ PABT

Gates:Gates 23, 25, 27, 29 and 31 (11:30pm weekday use Gate 79)
Hours / Porters:Porters on duty — Mon–Fri: 6:00am–11:30pm; Sat: 7:00am–10:00pm; Sun: 7:00am–11:00pm
Martz Service:NYC → PV, DWG, PNR, MTP, SCR, WVM & WB
Agent:Call 570-821-3800 for assistance or to cancel/rebook Martz tickets.

LANTA — Allentown Bus Intermodal Center

Drop-off Platform:Platform C — 625 Linden Street, Allentown, PA 18101
Official Address:110 N 6th Street, Allentown, PA 18101
Hours:LANTA office open 8:00am–5:00pm
Martz Service:Martz SCR–WB–AWN–Philly bus schedule (stops at Platform C)
Parking:Park & Lock next door (not part of bus service)
Agents / Tickets:Call 570-821-3800 for assistance. Cash fares: exact change only.
Motorcoach Operators:GLI / FAB / Martz — Platform C

Amtrak — Market Street Station (Philadelphia)

Address:2955 Market St, Philadelphia, PA 19102
Hours:6:00am–9:00pm
Martz Service:Martz SCR–WB–AWN–Philly bus schedule (stops near the portico — look for bus stop signs)
Parking:N/A
Other Service:Amtrak trains; SEPTA local connections (including airport ~20 minutes)
Note:Buses pull up just before the portico (cement underpass). Look for bus stop signage.

Greyhound / Flix — Philadelphia Stop (NOT MARTZ)

Address:199 Spring Garden Street, Philadelphia, PA 19123
Loading:Curbside loading only
Service:Greyhound / Flix services (not Martz)
Assistance / Info:Call Greyhound / Flix: 800-268-9000 or visit Flix.com / Greyhound.com
Agent / General Assistance: 570-821-3800   •   For RedCap / ADA assistance at PABT call 212-502-2245
This page organizes Martz and nearby carrier stops, hours, services, parking, and local transit contacts. Verify schedules and gate assignments before travel.Martz is not responsible for lost items. However, we offer a courtesy service to help retrieve items left on the bus. Customers must register lost items by calling 570-821-3866. Please leave a detailed message including your name, call back number, date of travel, and a detailed description of the lost item. A Martz Representative will contact you within 3 business days (excludes weekends).

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