Marjy Guery
LinkedIn | GitHub | Portfolio | Why Marjy? | Resume ↗
Summary
Business data professional with a proven track record of optimizing processes, improving documentation management, and enhancing client satisfaction. Proficient in data analysis, digital marketing, customer support, and project management. Seeking opportunities in Business Intelligence, Operations and Strategy Analysis, Business Operations and Analytics, Marketing and Web Analysis, or Data Visualization.
Experience
IT Business Systems Analyst (Contract)
Agilize Consulting – Oct 2022 – Mar 2023, Remote
- Implemented automated workflows and digital forms with Smartsheet, increasing efficiency in client and new hire onboarding
- Increased accessibility by 40% by creating a centralized project documentation repo in Google Drive
- Achieved a 25% increase in lead generation by collaborating with marketing to create engaging technical content and YouTube videos
- Leveraged video analytics to inform content strategy, resulting in more effective future content
- Conducted market research and applied SEO best practices to improve video visibility and relevance
Implementation Consultant
Freelance – Dec 2019 – Nov 2021, Remote
- Successfully led and managed end-to-end software implementation and WordPress development projects, including discovery, requirements gathering, launch and post-launch support
- Educated non-technical clients through virtual training sessions and how-to videos on project management and client relationship management (CRM) software
- Demonstrated proficiency in version control and real-time collaboration by managing code repositories on GitHub
- Contributed to digital marketing efforts, including SEO, email marketing campaigns, and Google Analytics
- Reduced deployment time by 20% by streamlining AWS deployment processes with standardized CloudFormation templates
Customer Support Analyst (CSR)
Cypress.io – Jan 2019 – Nov 2019, Atlanta, GA
- Maintained a 97% customer satisfaction score through personalized email and chat support via Help Scout
- Utilized Redash to run SQL queries and SaaS metric calculations, supporting data-driven decision-making
- Extracted data from Chargebee to create daily and monthly recurring revenue reports in Google Sheets
- Managed daily operations management, invoicing, purchase orders, and accounts payable
- Monitored cancellations, refunds, and past-due accounts in Chargebee, tracking up to 10 cases per day
- Developed and maintained standard operating procedures (SOPs) with Google Docs to improve consistency and efficiency
- Tracked and managed hardware and software assets for a team of 25 using Smartsheet
- Documented and managed accounts for customers, partners, and investors in Salesforce
Education
SQL for Business Analysts
DataCamp
PostgreSQL, exploratory data analysis (EDA), analyzing business data, SQL reports and dashboards
Google Business Intelligence Professional
Coursera
Data modeling, data visualization, dashboarding, Tableau, BigQuery, extract, transform, and load (ETL)
Bachelor of Science, Business Administration
Western Governors University
Concentration: IT Management
Applied Probability & Statistics, Quantitative Analysis for Business, Information Systems Management, Operations & Supply Chain Management, Data Management (SQL), Microeconomics, Project Management
Skills & Certs
Jira, Confluence, Miro, Lucidchart, Salesforce (Trailhead), MySQL, PostgreSQL (pgAdmin), Microsoft Excel, Powerpoint, Power BI, Tableau, AWS, Microsoft Azure, HTML, CSS, Figma, Six Sigma, Software development life cycle (SDLC)
– CompTIA Security+, 2019
– Certified Six Sigma Yellow Belt, 2020
– Amazon Web Services Cloud Practitioner, 2021
– Microsoft Certified Azure Fundamentals, 2021
– Microsoft Certified: Identity and Access Administrator Associate, 2022
– Certified ScrumMaster (CSM®), 2022
– Certified Associate in Project Management (CAPM®), 2023
– Google Analytics Certification, 2023
– Salesforce Certified Business Analyst, 2023
Additional Skills
Business Operations / Project Management
Help Scout, HoneyBook, Dubsado, QuickBooks, Asana, Trello, Azure DevOps
Technical
CircleCI, GitHub, Linux, Terraform, Docker, JSON, YAML, Python, Jupyter, ChatGPT
Security
Good understanding of governance, risk, compliance (GRC), auditing, security awareness, NIST Cybersecurity Framework (CSF), Azure AD/Entra ID
Want more info? View my About page.
Marjy G. 