Service

Emergency 24/7 service

Lifetime service coverage

MarFlex solutions are supported by comprehensive service throughout their operational lifetime. MarFlex Global Support specialists help prevent malfunctions, reduce downtime, and provide fast assistance whenever an issue occurs.

For onboard inspections, pump exchanges, docking support, spare parts, or training requests, please contact our team. Remote monitoring and assistance are also available through Remote Access.

Preventing failure & reducing costs

Regular updates and guidance help keep your MarFlex pump system running reliably and efficiently.

MarFlex service agreement

A service agreement provides structured, ongoing support to maintain optimal system performance throughout its lifetime.

Service bulletins

Technical updates are shared through service bulletins, giving your crew the information needed for safe and effective operation.

At MarFlex, our commitment extends far beyond delivering advanced pumping systems. We provide a dedicated service offering that accompanies every solution we supply, ensuring long-term performance, reliability, and operational uptime for our customers.

Our service program covers all stages of your equipment’s lifecycle — from installation and commissioning to maintenance, inspections, spare parts, and technical support. Whether you need on-board assistance, troubleshooting, or specialized training, our team is ready to help.

What our service offering includes:

Global technical support

Assistance from experienced engineers wherever your operations are located.

Maintenance & inspections

Preventive and corrective maintenance to keep your systems performing at their best.

Spare parts supply

Fast access to high-quality, original MarFlex components.

Onboard & remote assistance

Support during operations, commissioning, or troubleshooting.

Training & knowledge sharing

Hands-on user and maintenance training to empower your crew and improve system uptime.

With MarFlex, you’re not only investing in a pump — you’re gaining a long-term partner dedicated to maximizing the efficiency and reliability of your operations.

Training for optimal pump performance

MarFlex provides structured training programs to help crews operate and maintain Deepwell Pump systems safely and efficiently. Effective system performance and reliable cargo discharge depend on the crew’s knowledge and skills, and these programs are designed to build practical onboard competence.

Training covers the essential areas required to operate, inspect, and maintain MarFlex pump systems, combining both theory and hands-on practice. Courses are available as standard or tailor-made programs.

Training can be delivered at the MarFlex head office in Oud-Beijerland (Netherlands), on-site at your office or onboard a vessel, or remotely, depending on operational needs. All participants who successfully complete the program receive an official MarFlex certification.

The standard course includes: