Maison Cadrans is an official certified retailer of all brands represented on the website. All our products are directly sourced from the original manufacturers.

If you are looking for a specific item and know its brand, name or reference number, try using the search box. For a wider search, you might want to use the navigation menu or visit our online shop where you can refine your results by using the different filters. If you still can’t find your request, please feel free to contact us or fill in your Get in Touch Form and one of our ambassadors will get in touch with you.

Upon your purchase, you will receive the manufacturer’s warranty that varies by brand. Most warranties are usually valid for two years from the date of purchase. For further information regarding a warranty on your specific purchase, please contact us or fill in your enquiry form and one of our ambassadors will get in touch with you.

Due to the current situation, deliveries may be affected by delays or restrictions. We thank you for your understanding.

• Deliveries are only accepted within Lebanese territory.
• Standard orders are usually dispatched within 3 to 5 working days.

Reserve-and-collect service is available at any of our boutiques, you may select that option at checkout and our ambassadors will get in touch with you to assist you further. Please ensure that your order confirmation and personal ID are available with you at pick-up.

All returns and exchanges are to be made within ten (10) days as of the invoice date, at our Maison Cadrans appointed Points of Sale or online through filling the enquiry form, with the following Terms and Conditions applied:

• Return and exchange claims must be presented within 10 days of the invoice date.
• The original invoice must be presented.
• All returned and exchanged items must be in new, unworn condition, with no scratches, markings, or size adjustment and in their original packaging including warranty and instruction documents.
• For any exchange made with (a) product(s) of superior value of the returned product(s), the client will pay the value difference. Any exchange done with (a) product(s) of inferior value of the returned product(s), no reimbursement of value difference will be made but a credit note only will be issued by this difference amount, with a validity of three (3) months. The value of returned items considered during returns and exchanges (and notably in credit notes) is its public price inclusive of VAT mentioned on the original invoice.

Whether you can wear your timepiece or jewellery under water depends on the product specifications. For specific assistance and details on this matter, please contact us or fill in the enquiry form and one of our ambassadors will get in touch with you.

If the timepiece or jewellery you are looking for is not available to purchase in our online shop, please fill in the enquiry form with your request and one of our ambassadors will get in touch with you.

Payments for your online purchases can be made by card or upon delivery. Please contact us or fill in the enquiry form should you wish to discuss different payment options.

Please contact us at +961 1 975444 or +961 3 102 769 during opening hours or fill in the enquiry form with your request and one of our ambassadors will get in touch with you.