MADE Certification — Study Guide

Question: What does MADE stand for in MADE Baseball?

Correct answer: Motivation, Appreciation, Dedication, Everyday.

These four values define the brand and how coaches should approach every session.

Why this matters: Core brand identity. Know it.

Question: MADE coaches are expected to represent the brand by:

Correct answer: Being professional, positive, and aligned with MADE values at all times.

Apparel alone is not enough. Conduct and values define the brand.

Why this matters: You represent MADE in every interaction.

Question: What should you do if a player shows signs of injury during a lesson?

Correct answer: Stop immediately, assess the situation, and recommend the parent/guardian seek medical attention if needed.

Continuing could worsen the injury. Parents must be informed and may need to seek professional care.

Why this matters: Safety first. Never have a player push through pain.

Question: How should you communicate with families about scheduling changes?

Correct answer: Text or email as soon as possible and offer to reschedule.

Families need time to adjust. Proactive communication builds trust.

Why this matters: Professionalism requires clear, timely communication.

Question: What is the recommended approach to cancelling a scheduled lesson?

Correct answer: Cancel with at least 24 hours notice when possible.

24 hours gives families time to adjust plans. Communicate clearly and offer to reschedule.

Why this matters: Respect families' time. Last-minute cancellations damage trust.

Question: How should you handle conflict or complaints from a parent?

Correct answer: Listen calmly, acknowledge their concerns, and direct them to MADE support if needed.

De-escalation and escalation to the right people resolves issues. Arguing does not.

Why this matters: Policy and billing questions go to MADE support.

Question: When training younger players, you should prioritize:

Correct answer: Age-appropriate fundamentals, fun, and safety.

Young players need developmentally appropriate instruction. Intensity and competition come later.

Why this matters: Safety and engagement build long-term love for the game.

Question: When giving feedback to a young player, the best approach is:

Correct answer: Balance constructive feedback with encouragement and positive reinforcement.

Players need correction to improve and encouragement to stay motivated. Both matter.

Why this matters: Overly critical or only-praise approaches hurt development.

Question: Equipment and training space should be:

Correct answer: Checked for safety and suitability before each session.

You are responsible for the space. Do not assume the family or facility has inspected it.

Why this matters: Safety. Inspect before every session.

Question: MADE Baseball expects coaches to uphold high standards of:

Correct answer: Professionalism, safety, communication, and character development.

MADE develops whole players—not just skills. All four matter equally.

Why this matters: Brand protection. You represent MADE in every interaction.

Question: MADE Certification confirms you understand and agree to:

Correct answer: Safety, professionalism, communication, and MADE standards for coaches.

Certification covers the full scope—not just technical coaching.

Why this matters: This is a binding agreement. Treat it as such.

Question: When are MADE coaches covered by liability insurance?

Correct answer: Only during MADE-booked sessions through approved systems.

Off-platform and private sessions are not covered. Only on-platform bookings.

Why this matters: Never represent that private sessions are insured.

Question: Are off-platform or privately booked sessions covered by MADE insurance?

Correct answer: No, only sessions booked through MADE systems are covered.

Insurance applies only to sessions booked and paid through MADE.

Why this matters: Stay on-platform. Off-platform = no coverage.

Question: Who carries the $1M liability policy for MADE coaches?

Correct answer: MADE Baseball carries the policy for approved, on-platform sessions.

MADE holds the policy. You do not need your own for MADE sessions. The facility does not carry it.

Why this matters: Understand the coverage scope.

Question: Can MADE coaches accept direct payment (cash, Venmo, etc.) from families for MADE sessions?

Correct answer: No, all payment must go through MADE-approved systems.

All payment flows through MADE. Cash, Venmo, checks—none are allowed.

Why this matters: Termination offense. Never accept direct payment.

Question: What happens if a coach bypasses the platform and books clients directly?

Correct answer: Termination; staying on-platform is required.

All bookings and payments must go through MADE. Redirecting clients off-platform is a violation.

Why this matters: Immediate termination. Stay on-platform.

Question: Are coach bookings guaranteed?

Correct answer: No, there is no guarantee of bookings.

Bookings depend on availability, demand, and performance. MADE does not guarantee a minimum.

Why this matters: You are a contractor. Build availability and quality to increase bookings.

Question: What must a coach have to qualify for milestone raises?

Correct answer: A completed profile, at least 2 gallery photos, and an uploaded intro video.

These requirements signal professionalism and improve conversion on your profile.

Why this matters: No eligibility requirements = no milestone raise review.

Question: How should coaches use MADE tools to market themselves?

Correct answer: Use the Grow tab link tools, keep your profile updated, and send short clear messages with your booking link.

The Grow tab gives ready-to-use sharing tools. A complete profile converts traffic better.

Why this matters: Tools + profile quality + clear messaging = more bookings.

Question: Why does sharing your MADE profile link matter for coaches?

Correct answer: It drives qualified families directly to your on-platform booking page and increases lesson opportunities.

Families need a simple next step. Your profile link is that step.

Why this matters: No sharing = low visibility. Sharing creates booking opportunities.

Question: Where should coaches share their MADE profile link?

Correct answer: Texts, email, social posts/stories, parent groups, team chats, and follow-up messages after conversations.

Different families respond in different channels. Meet them where they already are.

Why this matters: Use multiple channels consistently to grow visibility.

Question: How often should a coach share their profile link to build steady bookings?

Correct answer: Consistently each week (for example, several times per week across channels).

One post rarely moves the needle. Repetition builds awareness and trust over time.

Why this matters: Consistency compounds. Sporadic sharing leads to sporadic bookings.

Question: What increases a coach's chances of getting booked?

Correct answer: Availability during peak hours (after school, evenings, weekends).

Families book when kids are free. Peak hours = more demand.

Why this matters: Open availability during peak times.

Question: When are MADE coaches paid?

Correct answer: Weekly, for the previous Monday–Sunday period.

Payouts run weekly. You are paid for the prior week, not the current one.

Why this matters: Track payouts in Stripe Express.

Question: What pay period applies to weekly payouts?

Correct answer: Previous Monday–Sunday (prior week).

Payouts lag by one week. The Monday payout covers the prior Mon–Sun.

Why this matters: Expect pay for the prior week, not same week.

Question: What is the minimum availability MADE expects from coaches?

Correct answer: At least 5 hours per week.

5 hours/week minimum. Keep Acuity updated. Falling below without communication may affect status.

Why this matters: Maintain minimum or communicate with MADE.

Question: Who sets the coach pay rate?

Correct answer: MADE sets rates; coaches must use Stripe Express dashboard.

You do not set or negotiate rates. MADE determines pay. Use Stripe for payouts.

Why this matters: Never negotiate rates directly with families.

Question: What are Performance Bonuses in MADE?

Correct answer: Milestone-based raise opportunities that are manually reviewed by the front office.

Bonuses are not automatic. They are tied to quality and eligibility milestones.

Why this matters: Understand what unlocks raises and what does not.

Question: When parents ask what gear to buy, where should coaches direct them?

Correct answer: To the gear/resource link in the coach dashboard Grow tools (e.g., beginner gear resource link).

Consistent guidance builds trust and helps families make better purchasing decisions.

Why this matters: Helpful guidance improves retention and repeat bookings.

Question: Can coaches use private batting cages or in-home locations without MADE approval?

Correct answer: No, sessions must be at MADE-approved locations only.

Locations must be approved. No private cages or in-home without approval.

Why this matters: Get new locations approved before use.

Question: What are the safety requirements for live batting practice (BP)?

Correct answer: Awareness of risk; proper netting, distance, and ball type (e.g., limited-flight when appropriate).

Live BP has inherent risk. Assess netting, distance, and ball type. Use limited-flight when appropriate.

Why this matters: Safety first. Never assume any space is fine.

Question: Who is responsible when a rainout or field closure occurs?

Correct answer: Coach is responsible to communicate early; there is no guaranteed pay for canceled sessions.

You monitor weather and communicate with families. No pay for canceled sessions.

Why this matters: Reschedule when possible. Safety determines the decision.

Question: What should a coach do if their usual field or space is taken?

Correct answer: Have a backup plan or alternate location; communicate with the family.

Know backup locations in advance. Communicate promptly if the usual spot is unavailable.

Why this matters: Do not cancel. Have a plan.

Question: Before starting a lesson, you should:

Correct answer: Briefly check in with the player and parent, confirm the plan, and ensure the space is safe.

A short check-in aligns expectations and catches safety issues before drills begin.

Why this matters: Safety check before every session.

Question: Confidential information about players and families should be:

Correct answer: Kept private and never shared without permission.

Player and family trust depends on privacy. Sharing is a breach of trust.

Why this matters: Never share with other coaches or post on social media.

Question: If you are running late to a lesson, you should:

Correct answer: Notify the family as soon as possible and offer to extend or reschedule.

Families are waiting. Let them know and make it right—extend the lesson or reschedule.

Why this matters: Professionalism means communicating immediately.

Question: What must a coach do when a session is booked?

Correct answer: Send a confirmation text to the family before the first lesson.

Confirm time, location, and your name. Do not rely only on Acuity notification.

Why this matters: First-client confirmation is required.

Question: How should you handle payment and billing questions?

Correct answer: Direct families to MADE support or the proper channels for billing questions.

You do not handle payment. All billing flows through MADE.

Why this matters: Never accept cash, Venmo, or direct payment.

Question: Who handles billing and payment questions from families?

Correct answer: MADE support (1-877-MADE-888) or proper channels.

You redirect. The front office handles all billing.

Why this matters: Direct families to 1-877-MADE-888.

Question: If you are unsure about a policy or situation, what should you do?

Correct answer: Contact MADE support (1-877-MADE-888) or your coordinator.

Do not guess. Do not ask the family. Call MADE.

Why this matters: When in doubt, call 1-877-MADE-888.

Question: What is required for a proper coaching station setup?

Correct answer: Bownet/backstop, bases (or equivalent), and safe space appropriate for the session.

Bring essential gear. Do not rely only on facility equipment. Claim and set up your space.

Why this matters: Show up with gear. Be prepared.