Vibes

Free Enterprise mobile messaging workflows that drive action with compliance built in
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Begin by choosing the outcome you want—more sign-ups, repeat purchases, or fewer no-shows. In Vibes, you set that goal, connect your data sources, and spin up compliant opt-in collection with keywords, QR codes, web forms, or POS prompts. Select your senders (short code, 10DLC, toll-free, or branded sender where allowed) and apply guardrails like quiet hours, frequency caps, and language rules. Build reusable templates for receipts, reminders, and offers, then add link tracking and deep links so every tap is attributed. With consent logging and automated HELP/STOP handling in place, you’re ready to launch your first high-impact program with confidence.

Move from one-off blasts to always-on journeys. Create triggers from real events—first purchase, browse abandonment, low inventory, upcoming appointment, shipment scan, or location entry—and define who qualifies using segments and real-time traits. Personalize copy with dynamic fields (name, store, product, loyalty tier) and attach wallet passes for coupons or member cards that update as statuses change. Test content, send times, and channel mixes with holdouts and A/B rules, and promote the winners automatically. Enable two-way replies for needs like rescheduling or curbside pickup, and hand off complex threads to agents without breaking context.

Operate at high volume without losing control. Vibes routes messages intelligently across carriers, falls back from rich formats when needed, and optimizes images for fast delivery. Apply program-level caps, daylight windows, and regional throttles to protect experience and deliverability. Keep a clean list with automatic suppression, opt-out reasons, and keyword variants. Manage approvals, roles, and workspaces so teams can collaborate while legal, compliance, and brand keep oversight. Every action is recorded with audit trails, making governance and reporting straightforward.

Plug Vibes into your stack and let data do the heavy lifting. Use APIs and webhooks to sync events from your CRM, CDP, ecommerce platform, or POS, and send conversion data back for attribution. Pull product feeds and store info to generate local offers in real time. Track performance with dashboards for revenue, conversions, click-through, subscriber growth, and churn, then iterate weekly with a shared marketing calendar. Expand globally by localizing content, mapping regional sender options, and aligning to local regulations. The workflow is simple: integrate, launch fast, learn from each campaign, and scale the programs that drive measurable outcomes.

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Review Summary

Features

  • SMS, MMS, RCS, and mobile wallet messaging in one workspace
  • Two-way messaging with agent escalation and context transfer
  • Journey builder with event triggers, branching, and frequency caps
  • Segmentation and dynamic personalization using real-time traits
  • A/B and multivariate testing with holdouts and automated winner selection
  • Consent capture, opt-in/opt-out workflows, and consent logs
  • Compliance tooling for short code, 10DLC, toll-free, and regional rules
  • Deliverability optimization, carrier-aware routing, and fallbacks
  • Link tracking, deep links, and revenue attribution
  • Realtime analytics, cohort reporting, and marketing calendar
  • APIs, SDKs, and webhooks; integrations with CRM, CDP, ecommerce, and POS
  • Role-based access, approvals, and full audit trails

How It’s Used

  • Recover abandoned carts and sessions with personalized nudges
  • Send order confirmations, shipping updates, and pickup instructions
  • Run flash sales and distribute coupons via mobile wallet passes
  • Enroll customers in loyalty, update point balances, and trigger tier perks
  • Reduce no-shows with reminders, confirmations, and easy rescheduling
  • Promote store events and target geofenced offers near locations
  • Launch waitlists and back-in-stock alerts for high-demand products
  • Share outage notices, service windows, and proactive support updates
  • Onboard new customers with guided tips and first-purchase missions
  • Win-back lapsed buyers with timely, relevant incentives

Plans & Pricing

Vibes

Custom

Channels
Audience Management
Experience Management
Analytics & Insights
Data & Ecosystem

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