Accepted Payment Methods

 
 
Payment Method Description
PayPal Secure online payments using your PayPal balance, bank account, or credit/debit cards linked to PayPal
Credit Cards Visa, MasterCard, American Express, Discover
Debit Cards Any debit card bearing a Visa or MasterCard logo
Apple Pay One-touch checkout on Apple devices
Google Pay Fast checkout on Android devices and Chrome browsers
Shop Pay Accelerated checkout powered by Shopify (if applicable)

PayPal – Detailed Information

What is PayPal?

PayPal is a trusted global payment platform that allows you to pay without sharing your financial information directly with us. Your credit card, debit card, or bank details remain secure with PayPal.

How to Pay with PayPal on Our Website

  1. Add products to your cart – Select your favorite area rugs (hand-knotted, machine-made, hand-woven, or printed)

  2. Proceed to checkout – Enter your shipping information

  3. Select PayPal – Choose PayPal as your payment method

  4. Log in to your PayPal account – You will be redirected to PayPal’s secure login page

  5. Confirm payment – Review the amount and complete your transaction

  6. Return to our website – You will be redirected back to receive your order confirmation

Benefits of Using PayPal

 
 
Benefit Details
Security Your financial data is never shared with Lumivex Collective LLC
Speed No need to re-enter card details for each purchase
Buyer Protection Eligible purchases may be covered by PayPal Purchase Protection
PayPal Pay Later Eligible users can pay in 4 interest-free installments (subject to terms)
Global Access PayPal accepts international cards and currencies

PayPal Pay Later Options (US Customers Only)

PayPal offers flexible payment plans:

  • Pay in 4 – Split your purchase into 4 interest-free payments every 2 weeks

  • Pay Monthly – Longer-term financing for larger purchases (subject to credit approval)

These options will appear automatically at checkout if your order qualifies and you have a PayPal account.

Payment Security

We take your security seriously. All payment transactions are protected by:

  • SSL Encryption – Your payment details are encrypted during transmission

  • PCI Compliance – We adhere to Payment Card Industry Data Security Standards

  • No Storage of Card Details – We do not store your full credit card information on our servers

All PayPal transactions are processed directly through PayPal’s secure servers.

Payment FAQs

Do I need a PayPal account to pay with PayPal?

No. You can check out as a guest using PayPal’s “Pay with Debit or Credit Card” option without creating a PayPal account.

What if I don’t see PayPal at checkout?

If you are experiencing issues, please:

  1. Clear your browser cache and cookies

  2. Try a different browser (Chrome, Firefox, Safari)

  3. Contact us at [email protected] – we can send you a PayPal invoice manually

Are there any additional fees for using PayPal?

No. Lumivex Collective LLC does not charge any additional fees for using PayPal.

When will my payment be charged?

  • PayPal & Credit Cards: Charged immediately upon order confirmation

  • PayPal Pay Later: First installment charged immediately, remaining installments scheduled every 2 weeks

Can I use PayPal for large rug purchases?

Yes. PayPal is accepted for all orders, including large, high-value rugs. For very large orders, PayPal may have daily spending limits – contact PayPal directly if you experience issues.

Can I use PayPal for trade/wholesale orders?

Yes. Trade customers can use PayPal for wholesale purchases. Contact us for custom invoicing if needed.

My PayPal payment was declined. What should I do?

Common reasons for decline:

  • Insufficient funds in your PayPal balance or linked bank account

  • PayPal account limitations (verify your PayPal account)

  • Payment flagged for security review by PayPal

  • Billing address does not match card on file

  • Daily spending limit reached

Try: Using a credit card directly on our website, or contacting PayPal support at 1-888-221-1161

Other Payment Options

Credit & Debit Cards

We accept all major credit and debit cards:

  • Visa

  • MasterCard

  • American Express

  • Discover

Your card information is processed securely through our PCI-compliant payment gateway.

Apple Pay & Google Pay

For mobile and tablet users, Apple Pay and Google Pay offer one-touch checkout. Simply select the option at checkout and authenticate using Face ID, Touch ID, or your device passcode.

Shop Pay

Shop Pay saves your shipping and payment information for faster checkout on future orders. You can also enable Shop Pay Installments to pay in 4 interest-free installments.

Payment for Large & High-Value Rugs

For rugs over $1,000, we recommend:

 
 
Recommendation Reason
Use PayPal with confirmed address Ensures buyer protection
Use credit card with fraud alerts enabled Prevents false declines
Contact your bank before large purchase Avoids payment decline
Consider Shop Pay Installments Spreads cost over time

For trade customers: Contact us for wire transfer or net terms (subject to approval).

Billing & Payment Confirmation

After your payment is successfully processed, you will receive:

  1. Order Confirmation Email – Sent within 5 minutes to the email address you provided

  2. Receipt from PayPal – If you paid via PayPal, you will also receive a receipt from PayPal

If you do not receive an order confirmation, please check your spam folder or contact us at [email protected].

Secure Checkout Guarantee

When you shop at Lumivex Collective LLC, you can shop with confidence.

 
 
Guarantee Detail
SSL Encrypted All payment pages are secured with 256-bit SSL encryption
PCI Compliant We meet strict Payment Card Industry security standards
Fraud Monitoring We actively monitor transactions for suspicious activity
No Hidden Fees The price you see is the price you pay

Payment & Billing Issues

 
 
Issue Solution
Incorrect billing address Update address in PayPal or with your bank
Card declined Contact your bank to authorize the purchase
PayPal balance insufficient Add funds to PayPal or link a backup card
Multiple charges Contact us – we will verify and correct immediately
Currency conversion All prices in USD. Your bank or PayPal may charge conversion fees

📧 Email: [email protected]
📞 Call: +1 775 499 3141

Trade & Wholesale Payment Options

For interior designers, retailers, and trade customers:

 
 
Payment Method Availability
PayPal Yes
Credit Card Yes
Wire Transfer Available for orders over $2,500
Net Terms (30 days) Subject to credit approval

Contact us at [email protected] to set up a trade account.

Need Help?

Having trouble completing your payment? We’re here to help.

📞 Call us: +1 775 499 3141
📧 Email us: [email protected]

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)