Responsible Gaming
1. Our Commitment
At Lucky Gem Casino, we believe that online gambling should always be a fun and entertaining experience. For the vast majority of players, gambling is a form of recreation. However, we also understand that for a small group of players, gambling can become problematic.
Our commitment to Responsible Gaming means we do everything in our power to provide you with a safe gaming environment. We encourage you to always play within your own financial limits and offer various tools to help you keep your gambling behavior under control. Gambling should never be seen as a way to get rich quick or to solve financial problems.
2. Self-Assessment: Recognize the Signs
It is important to evaluate your own playing behavior from time to time. If you are concerned about the impact gambling is having on your life, ask yourself the following questions:
- Do you ever play longer or with more money than you originally planned?
- Do you try to win back lost money immediately by placing larger bets?
- Do you borrow money or sell items to be able to gamble online?
- Do you hide the true extent of your gambling behavior from friends or family?
If you answered "yes" to one or more of these questions, we strongly recommend that you use our player-protection tools or seek professional help.
3. Your Tools and Limits
To help you play consciously, Lucky Gem Casino offers various limits that you can set directly in your account. Once a limit is reached, you will no longer be able to deposit or play until the set period has passed.
Deposit Limit
Manage how much money you can deposit on a daily, weekly, or monthly basis. This prevents you from spending more than your budget allows.
Loss Limit
Limit the amount of net loss you can incur over a certain period. Once this limit is reached, gambling is temporarily stopped.
Session Limit
Set how long you can remain logged in. When the time expires, you will be automatically logged out for a well-deserved break.
Reality Check
Receive regular pop-up notifications (e.g., every hour) reminding you of how long you've been playing and what your current win/loss balance is.
* Note: Decreasing a limit always takes effect immediately. If you wish to increase or remove a limit, a statutory cooling-off period applies to prevent impulsive decisions.
4. Taking a Break and Self-Exclusion
Sometimes the best choice is to step away completely. We fully support this through the following options in your account settings:
Time-Out (Short Break)
Need a short break? You can temporarily freeze your account for a period of 24 hours, 7 days, or 30 days. During this time, you cannot deposit, play, or receive bonus emails.
Self-Exclusion
If you feel that gambling has become a serious problem for you, you can choose definitive or long-term self-exclusion (e.g., 6 months, 1 year, or permanent). Once activated, your account will be closed immediately. The remaining balance will be refunded, and it is impossible to reopen the account during this period.
5. Protection of Minors
Gambling under the age of 18 is illegal and strictly prohibited at Lucky Gem Casino. We perform rigorous identity and age checks (KYC) when registering an account and at the first withdrawal.
We recommend parents and guardians install parental control software, such as CyberPatrol, GamBlock, or NetNanny, to prevent minors in the household from accessing gambling websites.
6. Help and Support
You are not alone. If you or someone you know is struggling with a gambling addiction, we strongly advise you to contact independent and professional help organizations that offer anonymous and free advice:
- Loket Kansspel: Central support point in the Netherlands for information and help with gambling problems (loketkansspel.nl).
- AGOG (Stichting Anonieme Gokkers Omgeving Gokkers): Provides self-help groups for people with a gambling problem and their relatives (agog.nl).
- Gamblers Anonymous: A worldwide community of men and women who share their experiences to recover from their gambling problem (gamblersanonymous.org).
Get In Touch With Us
Do you have questions about our responsible gaming tools or want our team to activate a self-exclusion for you? Our trained support team is ready to assist you discreetly via [email protected] or via the Live Chat on our website.
