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Financial Services

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Financial Services faces greater regulatory scrutiny than ever before. Treating customers fairly and well by developing a compliant, competent and highly trusted industry is uppermost in senior managers’ minds but can be a challenge in a diverse workforce. Learning Pool helps by delivering online training that engages and educates learners in a truly memorable way; ensuring that your colleagues remember key points of understanding and make the right decisions that protect your company and your customers.  

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Financial Services: Insurance In Practice

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Financial Services: Insurance In Practice icon

Financial Services: Insurance In Practice

These modules are designed to give the learner a background into the principles that underpin insurance and how these principles apply in the day-to-day delivery of insurance products.

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Solvency UK
lesson / 40m

This lesson will provide a high level introduction to Solvency UK and what it means for insurance companies. Solvency II was established in 2016 […]

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The Language of Insurance
lesson / 25m

Welcome to this module on The Language of Insurance. This module will provide a high-level guide to the terms you may encounter when working […]

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Insurance Excesses, Endorsements and Extensions
lesson / 20m
Woman holding laptop, smiling.

Within this lesson, we define what is meant by insurance excesses, endorsements to insurance policies, and insurance policy extensions. 

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Broker Duties
lesson / 15m
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In this lesson, we’ll look at the role of insurance brokers in the general insurance distribution chain, including their involvement in the administration of a policy, and review the differences between brokers and insurance agents.

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Aggregators
lesson / 13m
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Within this lesson on Aggregators, we will look at the role of aggregators in the insurance distribution chain.

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Different Types of Policy
lesson / 20m
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Within this lesson about the different types of insurance you may encounter, we’ll define what insurance is and then we’ll review the types of policy.

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Insurance Principles
lesson / 25m
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In this lesson on Insurance principles, we will be looking at seven principles in total, each of which is frequently used in insurance contracts and documentation.

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Regulations and Regulators
lesson / 20m
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Within this lesson on regulations and regulators, we’ll look at their impact on the insurance sector, along with the history of regulation and some of the key regulators in the industry. 

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Insurance Risk Factors
lesson / 25m
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In this lesson on Insurance risk factors, we focus on seven key risks associated with insurance, and define and provide examples of each one throughout the lesson.

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Financial Services: FCA Regulations

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Financial Services: FCA Regulations

Each lesson in this collection has been designed and developed to provide your organisation with clear and concise regulatory training on the FCA requirements.

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Approved Persons Regime Training
lesson / 1h 15m

This module covers what an Approved Person is and what their role in an organisation is with clear focus on when and how this […]

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Banking: Conduct of Business Sourcebook (BCOBS)
lesson / 45m

This is an introductory e-learning module on the Banking Conduct of Business Sourcebook – or BCOBS. This module is designed to give you a […]

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Conduct Risk
lesson / 36m

This module will introduce you to the themes you need to be aware of when considering conduct risk and cover the main elements that […]

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Conflicts of Interest
lesson / 54m

This module provides a high-level examination of the regulatory responsibilities placed on firms when identifying and managing conflicts of interest. This Module will give […]

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Consumer Duty
lesson / 38m

Welcome to this module on the FCA’s Consumer Duty. It should take you around 30-40 minutes to complete, including a short test at the […]

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Contract Certainty
lesson / 29m

This module is intended to explain to employees of insurance brokers what Contract Certainty is, why it is necessary, and how to achieve it.  […]

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Criminal Finances Act 2017
lesson / 60m

This module delivers an overview of what the Criminal Finances Act is and what it helps to achieve. It covers the offences introduced by […]

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Customer Vulnerability in Financial Services
lesson / 36m

The subject of vulnerable customers has become of concern to the Financial Conduct Authority. It’s important that financial services firms find ways of identifying […]

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FCA Code of Conduct
lesson / 35m

This course focuses on the conduct rules that are found in the Code of Conduct (COCON) Sourcebook that is in the High Level Standards […]

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Financial Markets – An Introduction
lesson / 54m

This module provides a high-level introduction to Financial Markets.Your learners will understand the various types of financial markets, and why they exist, They will […]

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Financial Promotions
lesson / 54m

This module looks at what we mean by the term ‘financial promotion’, as well as the key issues associated with the subject. We also […]

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Fraud Awareness
lesson / 36m

By completing this course you’ll find out what fraud is and why it’s important that you know about it. You’ll explore UK law and […]

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Handling Customer Complaints in a Regulated Environment
lesson / 33m

This module looks at the rules relating to FCA regulated complaints, the procedures that your firm needs to adopt to handle complaints effectively and […]

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Introduction to Consumer Credit Regulation
lesson / 54m

This module will help you understand: why the FCA regulations on consumer credit were created how consumer credit is regulated in the UK what’s […]

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Introduction to FCA Regulations
lesson / 33m

This module will help you understand the regulation of UK financial services and your responsibilities in respect of this regulation.Learners will understand the regulation, […]

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Implementation of the Insurance Distribution Directive (IDD)
lesson / 45m

The IDD updates the original Insurance Mediation Directive regulations since its introduction in January 2005 and is designed to ease the difficulties firms encounter […]

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Lending – An Introduction
lesson / 45m

A comprehensive introduction to the subject of lending. Key terminology is explained as the main areas of lending are examined in detail. The most […]

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Market Abuse Regulation
lesson / 27m

This module starts by looking at what market abuse actually is and why preventing it is so important. It also explores the offences and […]

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Senior Managers and certification regime (SM&CR)
lesson / 1h 12m

Senior Managers and Certification Regime (SM&CR) aims to reduce harm to consumers and strengthen market integrity by making colleagues aware of their accountabilities for […]

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An Introduction to the Mortgage Credit Directive
lesson / 30m

This module on the Mortgage Credit Directive – or MCD is designed to give you an understanding of the Directive, the terms it introduces […]

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Financial Services: Specialist Compliance

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Financial Services: Specialist Compliance

With this Collection you will find lessons such as Whistleblowing, Anti-Bribery and Corruption, and Anti-Money Laundering are just some of the Specialist Compliance lessons that are tailored specifically to the Financial Services sector.

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Specialist Compliance: Failure To Prevent Fraud
lesson

Fraud is broadly defined as an intentional act to illegally or unethically gain a financial advantage, or reduce a loss, at the expense of […]

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An Introduction to Banking Services
lesson / 40m
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In this lesson, we will explore the regulation of banking services. Taking a look at the roles of the Financial Conduct Authority (FCA) and […]

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An Introduction to Financial Management
lesson / 40m
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In this lesson we will explore the topic of financial management, which will help you understand how regulation impacts financial management within banks. To […]

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Financial Crime
lesson / 45m

This module will help you understand the main categories of financial crime and the rules covering them. It also looks at what agencies are […]

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Financial Sanctions
lesson / 30m

This introductory module provides an overview of financial sanctions and how they apply to the insurance industry in the UK. Learners will understand how […]

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Insider Dealing
lesson / 35m

The purpose of this module is to familiarise the learner with the subject of insider dealing – what we mean by the term, the […]

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Introduction to Accounting
lesson / 45m

This module looks at what we mean by ‘accounting’ and some of the most commonly used terminology associated with the subject. It covers the […]

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Mortgage Conduct of Business Sourcebook (MCOBs)
lesson / 1h 10m

This module takes a practical approach in design, applying case studies throughout each section. We cover topics such as Financial Promotions, Advising and Selling, […]

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Payment Services Directive
lesson / 35m

This module examines the Payment services Directive and the requirements for compliance. This module looks at the topic and how to know if your […]

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SYSC Senior Management Arrangements, Systems and Controls
lesson / 1h 15m

You’ll begin with an overview of financial regulations in the UK and look at how they are important not just for the financial sector […]

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The Language of Insurance
lesson / 30m

Having the right language to communicate clearly and effectively with customers and colleagues is vital to success in your role. This module will provide […]

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Whistleblowing with Confidence
lesson / 45m

This module provides a high-level examination of the legal and regulatory responsibilities regarding whistleblowing. Your learners will understand what is meant by the term […]

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Data Protection Awareness
lesson / 55m

This module outlines the requirements of the Data Protection Act and what you need to do to comply with these requirements.Your learners will Identify […]

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Cryptocurrencies
lesson / 40m

This module will look at cryptocurrency, the rise of blockchain and clarify the common terms used in the how they are used to secure […]

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Combating Bribery and Corruption
lesson / 35m

This module looks at crime in the financial services industry. It will help you understand the rules that cover anti-bribery and corruption and consider […]

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Introduction to ESG in Financial Services
lesson / 35m

Environmental, Social and Governance (ESG) criteria are a set of standards for a company’s operations that socially conscious investors use to screen potential investments. […]

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Anti-Competitive Activity
lesson / 45m

This module provides a high level examination of the legal and regulatory responsibilities regarding anti-competitive activity relating to those firms and individuals operating in […]

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Anti-Money Laundering
lesson / 30m

In this module, you’ll find out why and how money laundering occurs, discover why it’s against the law, and explore some of the measures […]

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Financial Services: Client Asset Sourcebook (CASS)

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Financial Services: Client Asset Sourcebook (CASS) icon

Financial Services: Client Asset Sourcebook (CASS)

This Collection has been designed as a guide for your organisation to the Client Asset Sourcebook (CASS).

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CASS: An Overview
lesson / 33m

This module has been designed as a guide to this sourcebook. We explore key regulatory requirements and demonstrate how to satisfy the FCA’s expectations […]

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CASS 1 and 1a – CASS Application and CASS Firm Classification
lesson / 45m

In this module, we examine the regulatory requirements set out in Chapters 1 (Application and Purpose) and 1A (Firm Classification and Operational Oversight) of […]

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CASS 3
lesson / 30m

This module examines the regulatory requirements set out in Chapter 3 (Collateral) of the Financial Conduct Authority’s (FCA) Client Assets Sourcebook (CASS). Learning Outcomes […]

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CASS 5
lesson / 30m

This module introduces CASS 5, which contains the FCA’s client money rules for insurance intermediaries. We provide an overview of what the rules are […]

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CASS 6 – Custody Rules
lesson / 60m

This module examines CASS 6 in detail and demonstrates how to comply with the regulatory requirements therein. CASS 6 sets out the rules that […]

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CASS 7 and 7A
lesson / 1h 30m

Chapter 7 of the FCA’s Client Assets Sourcebook sets out the rules that apply to a firm when it holds or receives client money. […]

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CASS 8 – Mandates
lesson / 33m

In this module, we will examine the regulatory requirements set out in Chapter 8 (Mandates) of the Financial Conduct Authority’s (FCA) Client Assets Sourcebook […]

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CASS 9 – Information to clients
lesson / 33m

This module will examine the regulatory requirements set out in Chapter 9 (Information to clients) of the Financial Conduct Authority’s (FCA) Client Assets Sourcebook […]

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The CASS Resolution Pack – CASS 10
lesson / 36m

his module examines the regulatory responsibilities placed on firms in relation to chapter 10 (CASS Resolution Pack) of the Financial Conduct Authority’s Client Assets […]

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CASS 11: Debt management client money
lesson / 33m

Chapter 11 covers FCA sourcebook in relation to the regulatory responsibilities of firms which apply to debt management firms that receive or hold client […]

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