Refund & Return Policy – LoverboyHatus.com

At LoverboyHatus.com, customer satisfaction is our top priority. We want you to love your purchase and feel confident when shopping with us. This Refund & Return Policy explains your rights and the conditions for returning or exchanging products purchased from our store. By placing an order, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns within 14 days of delivery for most items purchased from LoverboyHatus.com. To qualify for a return, the product must be in its original condition, unworn, unwashed, and with all original tags or packaging intact. Products showing signs of wear, damage, or alteration may not be eligible for a refund.

Certain items are considered final sale and cannot be returned, including clearance items, promotional discounts, or limited-edition collections. We recommend reviewing product details before purchase to avoid misunderstandings. To initiate a return, customers must contact our support team with their order number and reason for return. Unauthorized returns sent without prior approval may not be accepted.

2. Refund Process

Once your returned item has been received and inspected by our quality control team, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Please note that shipping fees are non-refundable unless the return is due to an error on our part, such as a damaged or incorrect item being delivered.

Refund amounts may vary depending on currency conversion rates or payment gateway policies. If you have not received your refund within the expected timeframe, please contact your bank or payment provider before reaching out to us. Our team is always available to assist in resolving refund-related concerns.

3. Exchanges

If you wish to exchange a product for a different size, color, or style, you can request an exchange within the same 14-day return window. Exchanges are subject to product availability. If the requested item is out of stock, we may issue a refund instead. Customers are responsible for return shipping costs unless the exchange is required due to our error.

We encourage you to carefully check sizing guides, product descriptions, and customer reviews before purchasing to minimize the need for exchanges. Our goal is to help you find the perfect product the first time.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us immediately within 48 hours of delivery. To resolve the issue quickly, we may request clear photos of the product and packaging. After reviewing the case, we will provide either a replacement item or a full refund at no additional cost to you.

We take product quality seriously and work closely with trusted manufacturers and couriers to ensure items are delivered in perfect condition. However, occasional errors may occur, and we are committed to resolving such issues promptly and fairly.

5. Return Shipping

Customers are generally responsible for covering the cost of return shipping unless the return is due to an error by LoverboyHatus.com. We recommend using a trackable courier service to ensure the safe delivery of your return, as we cannot be held responsible for lost or undelivered return packages.

If eligible, shipping costs may be reimbursed in cases where we made a mistake with the order. To prevent additional costs, please double-check your shipping address and order details before finalizing your purchase.

6. Contact Us for Returns

To start a return, refund, or exchange request, please reach out to our customer support team. Provide your order number, product details, and reason for return so we can assist you promptly.

📧 Email: support@loverboyhatus.com
🌐 Website: www.loverboyhatus.com