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Letting the Agents run wild – seamless Public Services?
A few days ago I shared a video of an AI Agent hosting a benefit entitlement interview. The AI Agent intuits a lot in the course of this conversation, but still has to ask loads of tricky financial questions about earnings, rent, existing benefits etc. Mistakes are inevitable, often causing huge headaches. But what if… — read more
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OpenClaw MCP-enabled benefits entitlement interview
Here’s a video of a benefit entitlement conversation hosted by an AI Agent (OpenClaw Opus4.5) using my new MissingBenefit.com MCP server to do the calculations. The circumstances are fake. The jokes are real. To explain a bit more about what’s going on here. The OpenClaw AI Agent is using Claude Opus 4.5 to act as… — read more
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In the future, our AI Agent overlords will all speak MCP
I got the train back from St Ives to London yesterday, so I bashed out an MCP server for MissingBenefit.com, the UK benefit calculator I made the other week. But what is an MCP server? I mean, blimey, what is *MCP*? Well, Model Context Protocol (MCP) is an open-source standard introduced by Anthropic in November… — read more
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AI agents will join up government before government does
AI agents will join up government before government joins up government. This will be a mixed blessing for citizens, with big implications for trust, equity and accountability. Let’s say you move house in the UK, and want to inform relevant public services. Well, good luck. You’re on your own. There’s no single, joined-up place to… — read more
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The dream of joined up government.
Back in 2012, a printout of the page above was stuck on a wall next to the team making GOV.UK. It captured the team’s desire to join up government, making public services radically simpler, clearer and faster for citizens. I’m proud of GOV.UK, but it remains a thin veneer of superficial consistency spread across hundreds… — read more
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Lessons from making Benefit Chatbots
I got the slow train from Totnes to St Ives on Saturday. To close off my recent vibe coding interlude, I used the MissingBenefit API I built last weekend to make two experimental variants of a Benefits Calculator Chatbot. As ever, I learned a lot. The first prototype is a mobile web benefits calculator chatbot.… — read more
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AI and the end of friction as a policy lever
Many public services rely on friction to stay viable. They depend on slow, confusing, frustrating user experiences to put off those otherwise eligible. This is both unfair and politically convenient. You could say ’twas ever thus’. Until now. From parents seeking special needs support to property owners appealing council tax bands, it’s often the friction… — read more
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Creative Commons for legal consent to act on behalf of another?
It’s one of those fascinating periods when different worlds collide. I had two conversations this last week about the need for lighter-weight legal consents for acting on behalf of someone else. One conversation was with US-based Dave Guarino about the need for standards around the use of AI agents that help people access public services.… — read more
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Tooth and claw: AI Agents could eat Public Services
For the past few weeks I’ve been playing with the dangerous agent magic of OpenClaw and Claude Cowork. Don’t worry, I’ve been using burner accounts on a burner Mac – I’m not insane. Turns out that if you give a modern LLM the keys to both your machine and your online accounts, then they really… — read more
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AI and the cost of failure
I went to an excellent AI In Government MeetUp last night, hosted by fellow travellers Caution Your Blast. A highlight was a talk by Truly Capell on researching the use of LLMs to improve the triaging of queries people send into the Foreign, Commonwealth and Development Office. Truly made it clear that they were not… — read more
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Tom Loosemore 