You're the one connecting your systems right now.
Every ticket you answer starts the same way: open Fluent Support, read the ticket, open WooCommerce, find the order, check the refund, copy the amounts, switch back, write the response. You are the bridge between the tools. Lola makes her the bridge instead.
Here is what a ticket looks like when Lola handles it.
A real scenario. One ticket. From question to resolution, without opening a second tab.
Notice what Lola did not ask you to do: she did not ask you to open a second tab. She did not ask you to find the order number. She did not make you copy and paste an amount or guess at a refund timeline.
She read the ticket. She pulled the order data. She found the refund record. She wrote a response with the exact amount and date already filled in.
That took 30 seconds. Without Lola, it takes 4 minutes and your full attention.
Lola reads tickets. She doesn't ask you to look things up.
Most helpdesk tools let you manage tickets faster. This addon does something different: it gives Lola access to your Fluent Support data at the same time she has access to everything else on your site.
When a customer asks about a refund, Lola checks the order. When a customer reports a plugin conflict, Lola checks your active code snippets. When a returning customer opens their fourth ticket about the same issue, Lola remembers the previous three. What was tried, what failed, what workaround was applied. She does not ask them to explain the problem again.
She is not a faster interface for Fluent Support. She is a layer that connects your helpdesk to the rest of your business and responds with full context already assembled.
103 abilities across 7 helpdesk domains. One conversation.
Everything Fluent Support lets you do through its admin interface, Lola does from the chat. Here is what that covers.
Read, triage, respond
Filter tickets by status, priority, tag, product, or agent. Open individual tickets with full thread and customer history. Assign, tag, close. Bulk-close, bulk-assign, bulk-archive. Draft and send responses from conversation.
Full customer context
Pull customer profiles: full ticket history, purchase data, contact details. Update customer records. Identify your highest-volume complainers, most loyal customers with unresolved issues, and everything in between.
Numbers in plain language
Ask for any report in plain language. Response time, resolution time, first-reply time, agent performance, ticket volume by product or tag, trend comparisons month-over-month. Lola pulls the numbers and tells you what changed.
Automation by description
Create, edit, and delete saved replies from conversation. Build automation workflows — triggers, conditions, actions — by describing what you want. No workflow builder UI required.
Email routing from chat
Add mailboxes, update settings, manage email routing. Lola handles configuration; she flags the parts that require credentials she does not store.
Team at a glance
Add agents, assign products, set permissions. Check agent workload and performance without opening the Fluent Support dashboard.
Taxonomy from conversation
Manage your tag taxonomy, product list, and custom ticket fields from conversation. Bulk operations included.
Fluent Support alone is useful. Combined with the rest of the stack, it gets interesting.
Lola’s memory ties your addons together. Here is what that looks like in practice.
With the full LolaCore stack, your helpdesk does not exist in isolation anymore. It shares context with your store, your code, and your contact database. Lola is the only layer that sees all of it at once.
What this addon does not cover.
Lola works through Fluent Support’s ticket system. She does not access customer email inboxes directly. She does not send emails outside Fluent Support’s reply channel.
Lola for Fluent CRM is a separate addon. If you want Lola to manage contacts, campaigns, and email sequences, that requires Lola for Fluent CRM or the Fluent Bundle, which includes both at $99/year.
This addon works with both Fluent Support Free and Fluent Support Pro. Most abilities work with the free version; Pro-specific features require an active Fluent Support Pro license.
Lola for Fluent Support
$69/year
One site license. Annual renewal. Cancel anytime.
103 abilities. 7 helpdesk domains. Full ticket context in every response.
Need support and CRM together? The Fluent Bundle covers both for $99/year.
Running a WooCommerce store? The Business Bundle includes all four addons at $179/year. The complete stack in one conversation.
● LolaCore free core required · ● Fluent Support (Free or Pro) · ● WordPress 7.0+ · ● PHP 8.1+