When support and marketing don’t share data, you send the same ‘we miss you’ email to two completely different people: the one who lost interest, and the one who’s been waiting three days for you to fix their order. Lola knows the difference. Because she sees both systems at once.
A customer buys from your store in March. The order arrives damaged. They open a support ticket. You resolve it, but it took four days and three replies. The customer is not happy. They don’t buy again in April.
Your email marketing tool flags them as dormant. In May, your re-engagement campaign fires: ‘We miss you. Here’s 15% off your next order.’
The customer reads it. They remember the damaged order and the four-day wait. The discount feels like an insult. They unsubscribe.
You lost that customer permanently. Not because the re-engagement email was wrong. Because it was sent to the wrong person, at the wrong moment, with no awareness of what happened.
Lola for Fluent Support gives Lola access to your entire ticket history. Who opened what, when it was resolved, how it was handled, what the outcome was.
Lola for Fluent CRM gives Lola access to your contact database, campaign history, segments, and automations.
When both are active, Lola does not treat them as two separate tools. She uses both at once, in the same conversation, with the same memory running underneath. She can look at a dormant customer and know whether they went quiet because they lost interest or because something went wrong and nobody fixed it.
That distinction changes every campaign you run from this point forward.
One conversation. Eight tickets responded and closed in Fluent Support. Eight contacts tagged and a campaign scheduled in FluentCRM. Lola moved between systems on her own and finished both jobs before you asked the next question.
Both addons activate in the same Lola chat. They share the same memory engine. Cross-domain queries work without switching context or running two separate conversations.
The Fluent Bundle covers Lola’s integration with Fluent Support and FluentCRM. It does not include Lola for WooCommerce Pro. Purchase data (order history, refund records, product analytics) requires that addon separately.
Lola can reference WooCommerce core data for basic queries, but the full cross-domain intelligence between support, CRM, and your store activates with the Business Bundle, which includes all four addons at $179/year.
The bundle works with the free versions of both Fluent Support and FluentCRM. Pro-specific features in either plugin require an active Pro license for the respective plugin.
Includes Lola for Fluent Support (103 abilities) and Lola for Fluent CRM (51 abilities). Requires LolaCore (free), Fluent Support active, and FluentCRM active on WordPress 6.6+.
You can add the second addon at any time. If you already know you want both, the bundle saves you the decision and $39.
Running a WooCommerce store? The Business Bundle includes all four addons at $179/year.
