We stand by you
Get in touch with our service and support department by clicking here.
Our paramount focus is on customer satisfaction, offering skilled service at equitable rates, swift response times, and access to knowledgeable and competent contacts — all integral components of the Lode service and support department. Whether it’s installation, modification, or repairs, our customers consistently remain our top priority.
Also our website is at your disposal around the clock, ensuring prompt access to essential data and information.
Worldwide support
At Lode we understand the importance of having a strong local presence to provide you with the best possible service and ensure you are happy with your Lode products. That is why we are proud to have established partnerships with professional and qualified local distributors, who are more than happy to help you.
Our distributors are carefully selected based on their expertise, experience, and commitment to providing exceptional customer service. We work closely together to ensure that you receive the best customer experience. All Lode distributors are trained regularly in order to stay up to date with new products, product upgrades and service procedures.
Service Downloads
FTDI drivers
Download FTDI Drivers for communication interface module and fieldbus interface module.
BTLE drivers for BlueGiga dongles
Download BTLE drivers for BlueGiga dongles to connect ECG streamers
Teamviewer for Lode
Download “Teamviewer for Lode” for remote support
How to access Instructions for Use (IFU)?
The latest Instructions for Use (IFU) are available on each product page in multiple languages.
- Visit the product page.
- Click on [To Specifications].
- Download the IFU from the [Support] tab (login required).
For previous IFU versions, please fill out the contact form to request access.