ຄຳອະທິບາຍ
EU2673 Withdrawal Button adds a legal withdrawal button to your WooCommerce store, allowing customers to exercise their right of withdrawal in 1 click and receive an automatic acknowledgement email.
EU Directive 2023/2673 is mandatory from June 19, 2026 for all online stores selling to consumers in the European Union.
How it works
- The button appears on the order confirmation page and in “My Account order detail”
- It is only shown within the legal period of 14 calendar days
- The customer clicks the button, confirms in a modal and optionally provides a reason
- The request is recorded in your database
- The customer receives an acknowledgement email
- You receive a notification with a direct link to the order
- The order status changes automatically (configurable)
Included features
- ✅ Withdrawal button on order detail and thank-you page
- ✅ Modal with mandatory legal text
- ✅ Acknowledgement email to the customer
- ✅ Notification email to the administrator
- ✅ Status update emails (approved, rejected, completed)
- ✅ Request management panel with filters and CSV export
- ✅ Automatic order status change (configurable)
- ✅ Compatible with guest orders (guest checkout)
- ✅ Configurable deadline (minimum 14 calendar days)
- ✅ Optional grace days on top of the legal deadline
- ✅ Available in Spanish and English
Pro version
The Pro version (€39, one-time payment) adds:
- 📄 Legal PDF with official acknowledgement attached to the customer email
- 🔐 SHA-256 hash verification for legal proof in case of disputes
- 📋 Official Annex B form pre-filled in PDF (required by the Directive)
- 🌍 13 languages — FR, DE, IT, PT, NL, PL, RO, SV, CA, EU, GL + ES + EN (emails and PDFs in the customer’s language)
- 🔄 Reverse automation — the request status syncs automatically with the WooCommerce order
- 📊 Legal email traceability of all emails sent with exact date and time
- 🛡️ Anti-fraud system — detects abuse patterns by email, IP and systematic behaviour, with risk alerts for the administrator
- 🔔 Automatic updates from the WordPress dashboard
- Compatible with PrestaShop too
Legal basis
- EU Directive 2023/2673 of the European Parliament and of the Council
- Art. 102 TRLGDCU — Right of withdrawal in distance contracts
- Art. 107 TRLGDCU — Refund within maximum 14 calendar days
Requirements
- WordPress 5.8 or higher
- WooCommerce 6.0 or higher
- PHP 7.4 or higher
ພາບໜ້າຈໍ
ການຕິດຕັ້ງ
- Upload the plugin to
/wp-content/plugins/eu2673-withdrawal-button/or install it directly from the WordPress repository. - Activate the plugin from the WordPress “Plugins” menu.
- WooCommerce must be installed and active.
- Go to Withdrawal Settings to adjust the options for your store.
ຄຳຖາມທີ່ພົບເລື້ອຍ
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Is this plugin mandatory from June 19, 2026?
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EU Directive 2023/2673 requires online stores selling to EU consumers to provide a clear and accessible mechanism for exercising the right of withdrawal. This plugin helps you meet that requirement in a simple and documented way.
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Does it work with guest orders (no account)?
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Yes. The button also appears on the thank-you page for customers who purchase without registering, with secure verification using the WooCommerce order key.
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Is the customer required to provide a reason?
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No. The law does not require the consumer to justify the withdrawal. The reason field is optional and configurable from the plugin settings.
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Can I change the 14-day deadline?
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You can extend it by adding optional grace days. You cannot reduce it below 14 calendar days, which is the legal minimum established by the Directive.
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When do the 14 days start?
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You can choose between the order date or the date the order moves to “Completed” status (recommended for physical products). For services and digital products always use the order date.
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What is the difference between Lite and Pro?
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The Lite version covers basic compliance. The Pro version adds the official legal PDF acknowledgement, SHA-256 verification hash, Annex B form, 11 additional languages (French, German, Italian, Portuguese, Dutch, Polish, Romanian, Swedish, Catalan, Basque and Galician), email traceability, reverse automation and an anti-fraud system. More information at adaptatuweb.com/withdrawal-button-es.
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Where can I get support?
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For the free version, use the WordPress.org support forum. For the Pro version, direct support at proyectos@adaptatuweb.com.
ການຣີວິວ
ບໍ່ມີການຣີວິວສຳລັບປລັກອິນນີ້.
ຜູ້ຮ່ວມພັດທະນາ ແລະ ຜູ້ພັດທະນາ
“EU2673 Withdrawal Button” ແມ່ນຊອຟແວໂອເພັນຊອດ (Open Source). ບຸກຄົນຕໍ່ໄປນີ້ໄດ້ມີສ່ວນຮ່ວມໃນການພັດທະນາປລັກອິນນີ້.
ຜູ້ຮ່ວມພັດທະນາ
ແປ “EU2673 Withdrawal Button” ເປັນພາສາຂອງເຈົ້າ.
ສົນໃຈຮ່ວມພັດທະນາບໍ່?
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ບັນທຶກການປ່ຽນແປງ
1.0.0
- Initial release on WordPress.org
- Withdrawal button on order detail and thank-you page
- Modal with mandatory legal text
- Acknowledgement email to customer and admin notification
- Status update emails (approved, rejected, completed)
- Request panel with filters and CSV export
- Guest checkout compatible
- Available in Spanish and English