At LN Lounge Ltd (Company No. SC850850), we’re committed to protecting your privacy and ensuring that any personal information you share with us is handled responsibly and securely.
This policy explains how we collect, use, and protect your personal data when you interact with our website, place an order, or communicate with us electronically. It should be read alongside our Terms & Conditions and is reviewed regularly to ensure it reflects any changes in law, technology, or our operations.
1. What Information We Collect
When you use our website or get in touch with us, we may collect and process the following information:
Usage data – Information about how you use our site, including traffic data, location data, browser type, pages viewed, and referring websites. This helps us improve the site experience for all visitors.
Contact & order details – Provided when you fill in forms, register for an account, place an order or contact us. This may include your name, billing and delivery address, email address, phone number, date of birth, and payment details (securely processed via our payment providers).
Communication records – If you get in touch with us via email, contact form or social media, we may keep a record of that correspondence.
2. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience, understand how our site is used, and support features like shopping baskets and saved preferences.
Cookies are small text files placed on your device. They don’t store personally identifiable information, but they help us deliver a smoother, more personalised service.
You can manage or disable cookies through your browser settings. Please note that restricting cookies may impact your site experience.
Some third-party services (e.g. Google Analytics, advertising networks) may also use cookies. We do not control these cookies and recommend reviewing those third parties’ privacy policies separately.
3. How We Use Your Information
We only use your data where we have a lawful basis to do so. Typically, we use it to:
Fulfil your order and provide customer service
Send order confirmations, delivery updates and relevant service emails
Respond to your enquiries or support requests
Keep you informed (via email or SMS, if you’ve opted in) about our latest news, promotions, or new product launches
Improve our website, services, and product offering
You can opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us at info@lnlounge.com.
4. Data Security & Storage
Your data is stored securely on our servers and protected using appropriate security measures. Payment information is encrypted and handled by trusted third-party providers.
Some data may be transferred or stored outside the UK or EU (e.g. by cloud providers or payment gateways). We only use providers that comply with appropriate data protection standards.
Despite our best efforts, the transmission of data over the internet is never completely secure. Any information you send is at your own risk. Please keep any passwords safe and do not share them.
You have the right to request deletion or correction of your personal data at any time.
5. Sharing Your Information
We do not sell your personal data.
We may share your data with trusted third-party service providers where necessary—for example, delivery partners, payment processors, or marketing platforms—to fulfil orders or improve your customer experience. These providers only use your data as instructed by us and are bound by confidentiality agreements.
6. Third-Party Links
Our website may include links to external websites, such as brand partners or social media platforms. These sites have their own privacy policies, which we encourage you to review. We are not responsible for the content or practices of third-party sites.
7. Your Rights
Under UK data protection laws, you have rights including:
The right to access your personal data
The right to request correction or deletion
The right to restrict or object to processing
The right to withdraw consent at any time (for marketing or other optional uses)
The right to lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how we’ve handled your data
To exercise any of these rights, contact us at info@lnlounge.com.
8. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our services or legal requirements. The latest version will always be available on this page, and we encourage you to check back periodically.
9. Contact Us
If you have any questions about how we handle your data, or if you’d like to make a request or raise a concern, you can contact us at:
📧 info@lnlounge.co.uk
