Process/Policy GAP analysis
Categorized-analysis of maturity based on ITIL, ISO-19970-1 led scoring
Identification of strengths and weaknesses based on SAM industry best practices
Responsible, accountable, consulted and informed (RACI) recommendations
Clear follow-on actions and recommendations to help improve maturity
Take control of your software estate
Losing control over your software estate leaves you in danger of legal and financial problems, reputational damage, and security breaches and makes it challenging to identify hardware and software optimization opportunities.
To help, we will run a SAM Maturity Assessment, which will ascertain the current state of SAM within your organization by interviewing stakeholders and sampling data to gain a clearer view of your SAM Maturity. During the assessment, we will review the governance, policies and core practices of your software estate, its operational design (including your SAM lifecycle), data, tooling and SAM priority areas like SaaS.
Our Assessment is designed to ensure that maturity targets and improvement roadmaps are both achievable and business-efficient while focusing on clear recommendations to reduce risk, improve governance and drive operational efficiency.
To take control of your software estate, you need to know what you have on your hands first.
Livingstone’s experts will help you seamlessly implement our SAM solution into your organization, using our SAM implementation roadmap.
First, we will assess your current SAM maturity, help you to define the goals you want to reach and develop a clear implementation plan.
Next, our team will establish the SAM policies, procedures, and governance frameworks you need to hit your targets, then evaluate various SAM tools and technologies based on your organizational requirements and budget. Our experts will then deploy these SAM tools, configure workflows, and integrate them with your existing IT systems.
To ensure your SAM solutions continue to function seamlessly, we’ll provide SAM training sessions for your IT personnel, business users, and key stakeholders, then monitor your SAM processes, identify areas for improvement, and implement optimisation strategies.
Lastly, our experts will conduct regular reviews, audits, and assessments to ensure ongoing compliance and effectiveness.
Livingstone offers a complete range of SAM Maturity Services, including:
SAM Maturity Assessments
A framework level Maturity Assessment based on the industry standard ISO-19770-1 and ITIL. This provides the perfect baseline for your SAM maturity with recommendations on improvements, created by our SAM consultants.
Process Design
This leverages the output of our Maturity Assessment to design, create, or update processes, policy and overall governance for your SAM function.
Process Implementation
This service makes use of Livingstone SMEs to assist in implementing processes and governance throughout your organization. It leverages workshop and interview output from earlier stages of the process to make your software estate more efficient.
Continual Service Improvement
This provides governance and ongoing monitoring of the effectiveness of SAM processes as part of a BAU SAM function.
Our approach involves:
Identifying Stakeholders
Livingstone identifies the stakeholders responsible for each of the assessment categories.
Arrange Interviews
We arrange interviews for each assessment category with the identified stakeholders. These interviews usually take 30 to 60 minutes per category but can take longer depending on what needs to be discussed.
Interviews are conducted
During the interview, our experts will run through a questionnaire with the relevant stakeholders. If existing process or policy documentation is identified during the interviews, we will ask for copies of these.
Score and Document
The questionnaire, commentary and any shared documentation are assessed, scored and documented The document will highlight areas of risk and provide recommendations for improving maturity.
Customer Playback
The results of the assessment will be played back to stakeholders to ensure that everything has been understood correctly. The score and documentation will be updated accordingly based on feedback.
Final Delivery
We share our findings and recommendations from the assessment and present the full report documentation.
You should consider performing a SAM Maturity Assessment if you are experiencing the following impacts:
Unlike with other SAM Assessments, at Livingstone we focus on SAM Maturity, combining industry standards with true SAM expertise to produce detailed and directive assessments that target high-impact value returns.
This is achieved through incremental and target roadmap plans that are tailored to suit each organization’s challenges, investment capabilities and strategic direction.
As a leader in the Gartner Magic Quadrant for SAM Managed Services we understand what it takes to deliver complex SAM services across a range of clients and industries.
Livingstone’s SAM Maturity Services enable stakeholders, functions, and teams of all levels to seamlessly interact with, and benefit from, a mature SAM function.
