Frequently Asked Questions (FAQs)
You can cancel your Ling subscription at any time. You will need to cancel your subscription based on how you originally started the subscription. Deleting the app and/or your account does not cancel your subscription.
For purchases made via 3rd party platforms (e.g. Apple, Google Play), the platform’s refund policy will apply, and you will need to contact them directly to unsubscribe or request a refund
If you subscribed to Ling on your phone/device settings:
- For Android phones/devices: Follow “these instructions” from Google.
- For iOS phones/devices: Follow “these instructions” from Apple.
If you signed up via the Ling website cancellation of subscriptions are handled via email to [email protected] please ensure you add in the body of your email the email address used on sign up.
- Your streak and learning progress will not be affected.
- You will be able to use Ling Premium features for the remainder of the subscription period.
- You will no longer be billed automatically once you cancel your subscription.
- Canceling your subscription will not retroactively refund subscription payments.
- Previously charged subscription fees cannot be prorated based on cancellation date.
Generally, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods. It is up to the discretion of the processor (Google Play or Apple) to successfully process the refund request and not Ling.
If you subscribed to Ling on an Android (Google) phone/device:
Refunds are handled by Google, not Ling. Follow these instructions from Google.
If you subscribed to Ling on an iOS (Apple) phone/device:
Refunds are handled by Apple, not Ling. Follow these instructions from Apple.
If you are subscribed via Ling web, we have a 30 day money back refund for yearly and lifetime subscriptions if you are not happy with the app.
Refunds are handled via email to [email protected] please ensure you add in the body of your email the email address used on sign up.
We know that it can be very frustrating when one day, you suddenly realize that you can’t access your Ling Premium account. There’s probably a lot going through your head, like, “Was my subscription lost?”
But don’t worry! Your subscription details are attached to your registered account in Ling and Google / Apple.
If you can’t access your Ling Pro account even though you’ve logged in with the same account you purchased Ling with, contact [email protected] and give us the following information:
- Whether you subscribed to Ling via the Google Play Store or on Ling Web, please provide us the email that you registered and subscribed to Ling with (if they’re different email addresses, please provide both)
- If you subscribed to Ling via the Apple App Store, please send us a screenshot of your subscription, the purchase receipt, and the email you registered in Ling. . However, we can verify your payment and reactivate access to your account.
How to restore the purchase:
For Android and iOS: Download the Ling app and log into the same account you used on your old device.
How to manage subscriptions: for Android devices and for iOS devices.
- Closing the app COMPLETELY (letting the app run in the background doesn’t close the app and will not resolve the issue)
- RESET your internet connection on your phone (if possible, you can reset your router as well)
- Open the app AGAIN to see if the Speaking game works
- Read the word/phrase and prepare yourself to say it aloud in your new language.
- Press the record button
- Wait for a second or two
- Press the record button
- Say the requested word/phrase
- Wait for a moment.
- The app records what you say and sends it to a third party. The third-party transcribes it into text and then sends it back to us. We evaluate the returned text.
- Wait for a moment.
- The lesson will either auto complete, or you can now press the record button to receive your score.
- Read the word/phrase and prepare yourself to say it aloud in your new language.
- Check if you have the Google app installed on your device. If not, you can install it here.
- Enable “Microphone” permission for both the Google app and the Ling app in your device Settings.
- Try the Speaking game in the Ling app again.
- Sound Effects – This toggle allows you to turn sound effects on or off, such as the congratulatory tone that plays after you finish a lesson
- Autoplay Sound – This toggle allows you to enable the sound of the words or sentences that play automatically when a lesson starts. If you disable this setting, the sound of the words or sentences will not automatically play unless you click the audio button
- Voice Speed – This allows you to control the voice speed in lessons. You can choose anywhere between 0.5 (slowest) to 1.5 (fastest)
Some users prefer to play games in silent mode. In that’s the case, follow these steps to enable/disable all sound effects:
- Solution: Check your device’s volume settings and make sure it is not muted or too low. You can adjust the volume by using the buttons on the side of your device or by swiping down from the top of the screen and tapping the volume icon.
- Solution: Check your device’s sound mode and make sure it is not set to silent or do not disturb. You can change the sound mode by swiping down from the top of the screen and tapping the sound icon. You can also go to your device’s settings and look for sound or notification options.
- Solution: Check your device’s speaker or headphone jack and make sure it is not damaged or dirty. You can try cleaning it with a soft cloth or a cotton swab. You can also try using a different pair of headphones or speakers to see if the problem persists.
- Solution: Check your app’s audio settings and make sure they are enabled and correct. You can access the audio settings by tapping the menu icon on the top left corner of the app and then tapping settings. You can then tap audio and adjust the volume, speed, and voice options.
- Solution: Check your app’s data or cache and make sure they are not corrupted or outdated. You can clear the data or cache by going to your device’s settings and looking for apps or applications. You can then tap Ling-app and then tap storage. You can then tap clear data or clear cache. Note that this will delete your app’s progress and preferences, so make sure you back up your data before doing this.
- Install the Google app from the Google Play Store using the following link here.
- Once the Google app is installed, be sure to enable the microphone permission for both the Google app and the Ling app from your device’s Settings screen.
- After making these changes, try accessing the Speaking game in the Ling app again to see if the issue has been resolved.
When you open Ling for the first time, it will take more time for the app to download the content from our server. That being said, a strong internet connection is required for this process.
We’re always trying to improve the quality and security of our app by using new technologies. Currently, Ling app is compatible with Android version 5 or higher versions and iOS version 11 or higher versions. If your device is using an outdated OS version, Ling may crash when you open it. Please check and upgrade your OS version first and try opening the app again.
3. Low device storage.
4. The app contains an issue.
If you’ve already checked the three reasons mentioned above but are still facing issues with the app, this could be due to bugs. In this case, please try to uninstall and then reinstall the app on your device. If the issue continues, contact our support team at [email protected]. We will investigate and fix your problem ASAP!
Yes, you absolutely can. With the Ling app, you can review vocabulary, dialogue, and our new flashcards section. You will also be able to take an exam on what you have learned. All you have to do is open the Review feature by doing the following:
Click on the “Review” icon, located at the bottom of your learning screen, between “Learn” and “Dialog.”
Once you have clicked on the review icon, you can test your skills by taking an exam or checking out our new feature, flashcards, which work similarly to Enki cards.
If you scroll down, you will be able to review what you have previously learned in the “My Vocabulary” and “Dialog” sections.
Step 1
Please note that the “My Vocabulary” section will be populated with vocabulary you have chosen in your lessons.
You can do this by clicking on the star in the top right-hand corner of your lessons. This will then ensure the word/sentence is saved to your “My Vocabulary” section for you to review at a later date.
This is how your “My Vocabulary” section will look when clicked on:
This is your “Saved” section of words/sentences you have saved:
Yes, you can learn languages with Ling on a computer!
Follow these simple steps to use our Ling Web App.
Go to www.ling-app.com and look at the top right-hand corner for the “Start Learning” button.
Once you click on the “Start Learning” button, you will then be sent to a new screen where you can either log into an existing account or create a new account. For now, we will concentrate on logging in with an existing account.
Click on the “Log In” button.
You will now be directed to a new screen where you can log in using your preferred authentication method. This can be your email address if you have linked your Google account, Facebook account, or iPhone account. You’re able to log in to the Ling Web App.
Once you are logged in, you will be able to carry on with your preferred language. From this screen, you’re able to see your streak, check your profile, settings, and leave us feedback.
- Target Sort: You’ll need to translate the sentence from your target language into your native language using the words available in the word bank.
- Native Sort: You’ll need to translate the sentence in your native language into your target language using the words available in the word bank.
You must sort the words provided into the correct order to get to the next game.
If you have some trouble completing this game, you can read more below:
- If you want to reorder the words you’ve already selected, simply tap on the word to move it back to the word list.
- After you’ve finished arranging the words, click the “check” button to see the correct answer.
- If you’re stuck, remember that Ling offers 1 hint per lesson that allows you to see the answer before you have to click “check.“
- After you check your answer, you can either click “Continue” to go to the next game or report an issue by tapping on the exclamation mark button in the upper right-hand corner. If you think there’s an error in the answer, please tap on the exclamation mark button to report the issue.
In the Dialogue game, you need to fill-in-the-blanks of the dialogue with the correct word given at the bottom of the screen.
The game is simple, and you have all the answers at the bottom of the screen; you just fill in the blanks. You just need to fill in the words at the correct position. Take a look below, and we’ll walk you through it step by step.
- This is the start of the game; no blanks will be filled in, and all the words necessary to complete. The game will be at the bottom of the screen in the top right-hand corner. You can switch the Romanisation on or off depending on your level.
On the screen, you can see I have already inserted one word; the word is no longer in the Word bank at the bottom of the screen and is now in the correct place in the game.
On this screen, you can see I have completed 99% of the game and only have one word left in my Word bank
Using the final word, the game is now completed. You can click ‘Continue’ and proceed to your next lesson.
Before proceeding, if you have made any mistakes in previous lessons in this unit, you will have the opportunity to either “Continue” onto your next lesson or “Correct your mistakes.”
The app will show you both your mistakes and what you got correct. For now, we will hit the continue button and proceed.
Great, the lesson is now completed, and you can continue with the next unit.
Many users like to have their notifications activated so they can receive Daily Learning Reminders and Weekly Progress Reports, but others prefer not to be bothered when they’re not using the app.
Here’s how to turn notifications turn on/off:
- Open the app.
- Go to the Profile page by tapping the Profile button in the top right-hand corner of the Learn screen.
- Go to Settings by tapping the “gear” icon ⚙️.
- Go to Notifications.
- Select the notification that you wish to turn on/off at each toggle.
- You will then have the option to choose what days and the time you would like to receive a notification to complete your lessons on the Ling App.
If you have any questions or face any issues with the app, you can contact [email protected]. We’ll get back to you within 24 hours!
One of Ling’s best features is the Streak feature, which encourages users to complete their daily lessons to maintain their progress.
The Streak feature tracks the number of consecutive days a user has completed their daily lesson, motivating them to continue their language learning journey and avoid falling behind.
To check your streak is simple, follow the steps below:
- Open your app and look at the top right-hand corner for a flame icon.
- The flame icon will tell you how many consecutive days you have used the app. This is your streak.
- When you click/touch the flame icon, a new screen will appear giving you a summary of your streak.
- You can also scroll down and see a calendar showing you exactly the days you completed lessons and the days you missed lessons. You’re also noticing purple icons, which are streaks saved. You can read more about “streak savers” in our FAQ section called “Can I save my Streaks in Ling?”
Yes, one of Ling’s best new features is the “Streak Savor Feature.”
We all get busy and might not have time to complete a lesson that day. You can access your Streak Saver via your Streak icon. If you need a refresher on that, you can learn more about streaks in our FAQ entitled “What is a Streak?”
You can earn a Streak Saver for every 7-day Streak completed. You can save up two of these Streak Savers.
Using the calendar, you can see when you used a Streak Saver and when you are next due for a Streak Saver, keeping in mind that you complete 7 days of Ling without missing a day.
- Access the Full Language List: Launch the Ling app and click on the circular flag icon at the top left corner.
- Find Your Desired Language: A comprehensive language list will appear. You can swiftly locate a language by entering relevant keywords in the search bar or by scrolling through the list.
- Download and Dive In: Select the language of your choice to download it and start learning immediately.
Language Learning Best Practices:
- Consistency Is Key: Regular practice, even in short sessions, can enhance retention and fluency.
- Engage with the Content: Interact with lessons and use the review feature to reinforce your learning.
- Speak and Repeat: Utilize Ling’s speaking lessons to perfect pronunciation and boost confidence.
- Monthly Subscription: Auto-renewable, billed monthly. Full access to all 60+ languages during your subscription period.
- Semi-Annual Subscription: Auto-renewable, billed every 6 months. Complete access to all 60+ languages during your subscription period.
- Yearly Subscription: Auto-renewable, billed annually. Unlimited access to every language offered for the duration of your subscription.
- Note: The Yearly Subscription is the only plan to include a 7-day risk-free trail, unless otherwise noted due to a special promotion.
- Lifetime Subscription: A one-time payment for perpetual access to all 60+ languages.
Ling currently offers 60+ languages. As Ling strives to give equal recognition to all languages, we work hard to provide comprehensive language content for major languages, like Spanish and Korean, to minor languages such as Estonian and Lao.
We are constantly updating the content in our language courses, as well as adding new languages, so be sure to check back often to see what has changed!