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18th-Jul-2012 12:18 pm - Bug Testing Needed [entries]
Hey folks,

Anyone who can take a look at this request and see if it's reproducible would be much appreciated.

If you can or can't, an IC there or a comment here with your OS + Version, Browser + Version, and which comment page style (customized as seen on my journal or new as seen in lj_releases) would be much appreciated.
Wildburst Orange, Wild, Tango
7th-Jun-2012 11:00 pm - TOS question [dos and don'ts]
In request #1513947 the user asked if it was allowed by the Terms of Service to post fanfiction on LiveJournal.
I bookmarked the request to see what the reply would be, but now it's been moved and I don't have enough privs to access it again.

What does support say to a question like this and why was it moved/hidden in the first place?
a_ezio_smile
4th-Jun-2012 03:27 pm - Finnish Anyone? [mobile]
Is there anyone who can translate a request in Mobile for me? I think http://www.livejournal.com/support/see_request.bml?id=1508898 is complaining about getting redirected to a scam site, but I'd like to get an opinion besides Google Translate.

If they are, could you please ask them if it is still happening?
Wildburst Orange, Wild, Tango
16th-Jan-2012 08:01 pm - review request for littlebit1988
Hi,
I'm placing my most recent tuches here for review.
Thank you,

1340426
Style systems
Title: Unable to change font
Comments: I refered this user to the FAQ's.
URL: http://www.livejournal.com/support/see_request.bml?id=1340426


1323354
General/unknown
Title: My email is closed
Comments: I asked if the user had a security question and answer.
URL: http://www.livejournal.com/support/see_request.bml?id=1323354


1323452
Style systems
Title: Adding a header to free account
Comments: I refered the user to the FAQ's.
URL: http://www.livejournal.com/support/see_request.bml?id=1323452


1065887
General/unknown
Title: Connection to FaceBook
Comments: I referred the user to the FAQ's and let the user know that they could choose the settings that work best for them.
URL: http://www.livejournal.com/support/see_request.bml?id=1065887


1065779
General/unknown
Title:Can't delete friends
Comments:I referred the user to the FAQ's.
URL:http://www.livejournal.com/support/see_request.bml?id=1065779



1065741
General/unknown
Title: How do I find comments in others journals that I've made?
Comments:I reffered the user to the FAQ's.
URL: http://www.livejournal.com/support/see_request.bml?id=1065741
14th-Jan-2012 01:16 am - Review request for alexia_drake, I2
I was not sure if I should tag the entry with the names of the categories, or with something else, so I will let you take care of it. I also added and lj-cut, because this post is quite long.

My Review RequestCollapse )
_support
12th-Jan-2012 09:31 pm - Gunk: Automatic Payments [gunk]
Could someone please tell me if I should write something else to the user on this request. I replied a week ago, soon after they re-greened, but nobody approved it or told me if I should edit my answer. They are getting impatient, and replied after my screened answer.

If it's because you are not sure if the payment of the user will still occur on February 26 in 2013, then please do tell me. At this point, getting a "we are not sure" would be better than nothing. Thank you for your time.
_support
Title: Feeding LJ posts to Goodreads
URL: http://www.livejournal.com/support/see_request.bml?id=1368642
Category: Syndication
Answer: Explained to user that this was set up on Goodreads and not LiveJournal
Comments: I started to explain how to find the feeds of a LiveJournal and use those elsewhere, but that seemed like overkill instead of shiny.

Title: Scrapbook won't let me upload
URL: http://www.livejournal.com/support/see_request.bml?id=1359386
Category: ScrapBook
Answer: it's a stock. I recognized this issue as a former SB I2.

Title: Can't access anything!
URL: http://www.livejournal.com/support/see_request.bml?id=1369400
Category: Troubleshooting
Answer: I asked for more info. I suspect they were getting a 503 as that's what all the other requests around the same time are. they didn't reply.

Title: Profiles.
URL: http://www.livejournal.com/support/see_request.bml?id=1365826
Category: Troubleshooting
Answer: Snark got more information, so I fully understand using her answer.

Title: Redirected
URL: http://www.livejournal.com/support/see_request.bml?id=1358948
Category: Troubleshooting
Answer: This looked like malware to me, so I grabbed the relevant stock.

Title: Server Time
URL: http://www.livejournal.com/support/see_request.bml?id=1354846
Category: Entries
Answer: Really, this is a very g/unky entries. As my IC states, I know the answer, but as Semagic is not a LiveJournal product they should talk to Semagic's developers.
Wildburst Orange, Wild, Tango
3rd-Aug-2011 02:42 pm - Review Procedure
Screenies, I1s, I2s

Screenie, I1, and I2 reviews are no longer category-specific and can include requests from as many different categories as you would like; it is helpful if you indicate the category of the request next to each link. Post your review request in this community, learn_support.

Your review request should contain links to 5-7 recent requests that you have answered or otherwise touched. Please include your username and current priv level in the subject line (e.g., "Review request for intrepia, I2"). You will receive feedback from one or more SHs as comments on your entry.

For I2s especially (although volunteers of other priv levels are welcome to do this as well!), it is strongly recommended that you also include any questions and comments you may have about each request, as well as a brief analysis of what you did well and how you could improve in each request.

I3s

I3 reviews will continue to be category-specific. Please email your review request to support@livejournal.com.

Your review request should contain links to 5-7 of your recent priv-plays in a category. Please include the category, your username, and your priv level in the subject line (e.g., "[general] Review request for intrepia, I3"). You will receive feedback from a SH in that category via email.

You are also encouraged to include any questions, comments, or additional analysis that you may have.
*lj -> users helping users, _support
14th-Jun-2011 11:10 pm - Question about two requests [gunk, howto]
I was comparing replies and wondered a little why my own and - in case of the second request - alexia_drake's reply weren't approved.

http://www.livejournal.com/support/see_request.bml?id=1323738
http://www.livejournal.com/support/see_request.bml?id=1323948

Could you tell me what I'm missing here, please?
a_ezio_smile
12th-Jun-2011 12:02 pm - Tag issue [howto]
I've only ever tried twice so far to tag requests, but both times it didn't work for some reason. Here's my latest attempt: 1325138
I even copied the tag text from another request of this sort, just to make sure I'd use the exact spelling, but all I got was "(Tags: couldn't add: error 500)"

Wiki didn't help either. Any idea what I'm doing wrong?
a_ezio_smile
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