LAPLINK ヘルプデスク クライアント 2.13

LAPLINK Help Desk Client by Intercom, Inc. is a lightweight endpoint application that connects end users with their organization’s support team for real-time remote assistance. When invited by a trusted technician, the client establishes a secure outbound session that allows the technician to view and, with permission, control the desktop to diagnose issues, apply fixes, and provide guidance—without an on-site visit.

Key features:

• On-demand sessions launched via a code or invitation link
• Encrypted connections with clear user consent and session indicators
• Granular permissions for view/control, file transfer, and clipboard sharing
• Built-in chat for step-by-step guidance
• Fast file transfers for logs, patches, and configuration files
• System information collection to speed troubleshooting
• Support for multi-monitor setups and reboot-and-reconnect workflows
• Firewall- and proxy-friendly connectivity using outbound connections
• Administrative policies for authentication, logging, and audits
• Simple installation and removal; can be configured for ongoing managed support by IT

Typical uses include remote troubleshooting, software setup, configuration changes, and end-user training. Feature availability may vary based on your organization’s LAPLINK Help Desk environment and licensing. For detailed system requirements and deployment guidance, contact Intercom, Inc. or your IT administrator.

LAPLINK ヘルプデスク クライアント is developed by Intercom, Inc.. The most popular versions of this product among our users are: 1.0 and 2.1. The name of the program executable file is LLHDClient.exe.