Support

We'll help you

Before you contact our support team it might be a good idea to read our Documentation which you can find at docs.krokedil.com. There you will find plugin specific documentation, but also general information regarding our plugins and WooCommerce.

Get in touch with our support team through the form below.

Create a support ticket

Our support staff usually respond within four hours during regular business hours (9am-5pm).

Please note that we only accept support tickets in English or Swedish.

Also note that all questions regarding a certain purchase and/or account related issues should be addressed to the payment provider. Krokedil only answer technical questions or questions regarding the configuration.

Before you send in your support ticket, you can help us give you quick and relevant support by reading the articles below.

You can also browse all our support related articles.

FAQ about support

Support tickets for plugins purchased on WooCommerce.com should be registered via WooCommerce support. Create a new ticket if you want an answer from their support staff, do not add your question via the Community Forum.

For questions regarding our plugins we only offer support via email.

We strive to provide the most accurate and quick support as possible to our customers.
 
To ensure good quality of the assistance we provide, it is important that we are given the ability to troubleshoot in a way that results in an effective working environment for us as well as little impact as possible on the shop’s customers.
 
This means that:
 
  • We need access to a staging environment (ie a cloned version of the website). This staging environment needs to be accessible via a public URL.
  • We need access to a WordPress login with admin capabilities. If it is a Multisite, we need Super Admin capabilities.
  • We need access to SFTP credentials.
Without the information above, we have no way to guarantee help with troubleshooting.
 
Exception of these requirements are simpler support tasks where the problems are related to configuration and basic settings of the module.
 
We have written a How to prepare a support ticket guide that explains what basic information we need.

Krokedil only answer technical questions or questions regarding the confogiration of a plugin. For questions regarding specific purchases, we kindly refer you to your payment provider.

Krokedil only answer technical questions or questions regarding the configuration of a plugin. For account related questions, we kindly refer you to your payment provider.