FileCloud Server/Online
Topics and articles centered around FileCloud Server, FileCloud Online, and general usability of both products.
Manage Folder
Governance
- FileCloud Desktop user agent in DLP
- Removing old Retention Policies
- DLP rules blocking FileCloud Admin Portal
- DLP for sharing
- How to Delete a Retention Policy
- Compliance center not working
- Restrict domain when sharing and inviting users
- DLP request agent
- Restrict access to the admin portal from specific IP addresses
System Operations
- Cron is not running
- MongoDB customization
- SSL errors when logging into Android Mobile App
- Getting a prompt in the admin portal "IMPORTANT: Follow instructions to setup an automatic Scheduled Windows Task or Linux Cron Job"
- How to find the cause of Apache restart failure
- Mongod OOM Killer error
- MongoDB failing to start on new FileCloud installation
- How to Update MongoDB Certificates
- Web servers are unable to communicate with the database server due to password containing special characters (HA Environment)
- Site is down with Database Error when browsing
- Message Queue service restart is not creating any messages/warning in Alert section of the admin portal
- SSL certificates installation on servers with multiple web nodes and DB nodes
- Memcache service stopped
- Mongo doesn't start after migrating from AWS to Hyper-V
- Cannot reconfigure SSO
- High CPU usage
- 504 Gateway Timeout
- Getting an error when running a MongoDB dump when DB authentication is enabled
- Apache admin password changed
- Apache failed to start after upgrading certificates
- Apache IP Restrictions not working
- Split FileCloud Installation
- Install FileCloud on Docker
- How to add self signed root certificate to FileCloud CA cert
- FileCloud Server Using OCR Reaching 100% CPU
- Critical alert "MQ Service is not running"
- FileCloud OVF server root login
- MongoDB service has stopped immediately
- Automatic SSL Certificate Installation
- MongoDB collection metadata
- Unable to login after MongoDB update
- FileCloud Unreachable from Certain ISPs
- MongoDB service refuse to start
- High Memory Usage
- DataBase Keeps Crashing Due to Security Software
- Split ssl_requests.log file by day
- MongdoDB failed on 2/3 VMs in High Availability
- Set Feature Compatibility version to 7.0 after upgrading to 23.242
- FileCloud VM was restarted
- Fcdocconverter doesn't release Apache threads
- XFS File System for MongoDB
- Free disk space for xampp directory
- Server URL won't update to https:// with self-signed certificate
- Install document preview on fips
- Windows Task job for Backup server
- MongoDB Alert in Admin Portal
- CRON service configuration after upgrade
- Reset 2FA for the master admin account
- How to change default temp directories in FileCloud?
- When FileCloud installation points to a non-www folder
- CRON Tasks warning
- MongoDB Service Terminated by Linux OOM Killer – Adjusting OOMScoreAdjust to Improve Stability
- Two nodes setup
- Edit in Desktop App
- FileCloud portals not accessible
- MongoDB Replica Node Stuck in RECOVERING State (Linux)
- Push Service Down alerts when FileCloud URL is behind Load Balancer
- Install SSL Certificate through Filecloud Control Panel
Manage Folders
- Network Share creation failed due to lack of permissions
- Network Folders are empty
- Few folder deletes failing when trying to delete multiple folders
- Delete option for subfolders in the Network Share is grayed out, even though the NTFS permissions are set correctly.
- Setting Folder Level Permissions on Network Shares
- Team Folders – Subfolder Size Details
- Everyone group is not visible/missing
- NTFS Network Share Path is Not Accessible to Users
- Hide top level folders in NTFS Network Share
- File Integrity check appearing in the Admin Portal
- Upgrade with Granular Folder permission set
- How to delete large folder structure in FileCloud
Third Party Integrations
- Zabbix sending TLS message
- Autodesk Integration Test Failed
- Unable to login using the new Outlook Add-in
- Integrating Zabbix with FileCloud
- AI integration concern
- Antivirus Scan Report
- Integrating Anti-virus to Filecloud
- SIEM issue after upgrade
- Zapier integration login error
- Creating signority account through admin page
- SIEM issue after upgrading to 23.251 and 23.252
- SSO API Group Import and automatic account approval
Shares Operations
- “External” group not visible when sharing from the User Portal
- Users can still download .mp4 videos in a read-only Team Folder
- Changing Default Share Type From Public to Private (vice versa)
- New User Account Creation via Share from Admin Portal
- Invalid shares are displayed when accessing the shared link
- External Sharing Account Creation
- External user in japan unable to log in to access share
- Cannot Upload Photos or Files to our Synchronized Folder through the Web Interface
- Groups are missing from the list when creating private shares
- File skipped on folder download
- Invalid or unauthorized path
- How to do Files and Folder name search in Network Shares?
- Content Search - Find exact match of the phrase
- Folder downloads don't work on Safari
- FileCloud share not showing "Allow anyone with Link"
- External user can't see a share
- URL is invalid - Critical Alert
- How To: Hide Direct Link option for shared files and folders
- Search issue in Network Shares
- How To: Transfer share ownership in FileCloud
- 'Shared with me' folder doesn't appear in UI
- Restoring Deleted File/Folder in User Shares
- Password complexity for Public shares
- Share name has random characters
- Check if a shared link was opened in FileCloud
- Cannot Upload Files in FileCloud Online instance
- Fails to download zip or media files from the Web User Portal.
- Issue searching files by keyword
- Cannot copy and paste contents of files in the Web User Portal preview
- All external accounts received notifications
- Why are shares getting created when just clicking on the Share Icon?
Settings
- SIEM Integration is not working
- Cannot preview password protected MS office files
- Reset 2FA for the Team Folder Account
- Invalid license error when logging into a newly installed FileCloud
- Login via SSO - Multiple IDPs
- SSO Login not working with Teams integration
- SSO Log Out URL is not working
- Document preview in the User Portal is greyed out
- Unencrypted Files Detected for Filecloud 23.242
- Unload core from SOLR Admin UI (FileCloud Windows OS)
- How To Determine if FileCloud Server is FIPS Enabled
- Storage Not Ready Email Alert
- SOLR has crashed, and an alert indicates that it is not available
- Unable to enable PDF OCR for Content Search
- Enable Forgot Password from User Portal Login page
- Enabling NTLMv2 protocol in AD
- How to increase Java heap size for SOLR in a Linux environment
- Active Directory integration doesn't work with SSL and port 636
- Web Edit or WOPI configuration is failing
- AI feature in FileCloud
- WebDRM preview fails
- Internet browser is showing FileCloud Online password compromised
- 2FA for multi-tenancy portal
- Preview HEIC Files on 23.251
- SAML SSO certificate issue
- WOPI Change Language
- PDF Preview Issues
- How to: Disable prompt for device approval every time a new device connects to the FileCloud Server
- Office Online On-prem web edit not working
- FileCloud Server Log Rotation (Archiving) Not Working on Some Web Nodes
- SMTP Mail server is failing
- Disable HTTP protocol
- Unable to Login to user portal (SSO) - redirects to the login page
- Solr can't be configured
- Office Online Server editing does not work when Cloudflare DNS/WAF is used
- NTLM SSO doesn't work with FileCloud Drive or client applications
- Notifications about DB backup and CRON
- Forcepoint alert email
- Email Send Failed SMTP connect() failed
- Getting an error "An internal error has occurred..." with SSO login to OneLogin
- reCAPTCHA not working
- Getting "An internal error" when running the "install" checks on a FileCloud VMware OVF server.
- Solr search not working
- Co-authoring for Online Web Edit is not working
- Multi-tenant license issue
- Two-Factor Authentication for Web Login only
- Disable Notifications for External Accounts
- Admin Email Logins
- QuickJS preview not displaying symbols
- WOPI Timeout value for co-edit
- Error due to domain not in "allowed hosts" list
- Renaming a Policy
- Solr service issue
- PDF preview in the Web UI returns and error
- Solr not available
- Video Preview gets stuck
- Internal error using SSO login and IIS reverse proxy
- Invalid license file
- Cannot Edit SSO SAML Settings
- Backup server using rsync
- License file has a ZWSP character
- Secure Cookie Error
- Internet Browser is showing FileCloud Online password compromised
- Getting a "Solr not available" email alert
- SPLA license - Invalid License Host
- SSO redirection not occurring with custom port
- Users not able to control their own notifications
- AD accounts are getting automatically approved on mistake
- An internal error has occurred while processing your request SSO login issue
- Generate Logs is empty
- Domain Change in Multitenancy
- SSO SAML Blank Page error
- Solr crash
- Encryption partially active
- Bypass the email attribute for an AD user
- Custom SSO message
- Unable to generate oAuth token
- Production backup strategy
- Cannot login to FileCloud User Interface
- SSO white space causes errors
- Login with 2FA timing out
- SSO API Group Sync Timer
- PHP info on FileCloud installation page
- How to classify a large file
- SPLA License expire each 30 days
- Managed storage issue
- Set FileCloud URL via CMD
- Can't add a network share
- Hide EXTERNALS group to end users
- Allow or Block Network Access Popup
- Migrate FileCloud container
- Resolving CLFC-04203 Unauthorized Site Host Error in FileCloud
Users/Groups
- AD group import issue
- No Promoted Admin User can login to the Admin Portal
- Imported Incorrect User from Active Directory (AD)
- Account locked CLFC-00035
- Email ID already in use when adding a new user
- Error when importing AD groups and users
- How to Allow Creating Users with the same Username, but with different domains
- Reset default admin credentials for a FileCloud Online / FileCloud GovCloud instance.
- Changing Usernames to Reflect AD name change
- A promoted admin user is unable to login to the Admin Portal
- Admin password reset not working from Linux Terminal
- Assign a user property on user created based on their email domain
- How to access the simplesaml admin
- AD Group doesn't Sync
- External user can't login
- Users get disconnected after entering credentials
- Air-Gapped Environment
- Active Directory (AD) users unable to login to Filecloud
- Wrong Password when signing into Mobile app
- Invalid Email for External Accounts error
- Change an existing FileCloud user's username
- Cannot login to admin portal
- Some Active Directory users are not able to log in
- Issue with mail attribute being removed in AD
- Logged out of the FileCloud User Interface
- The "Reset 2FA Settings" is missing from the Manage Policy page
- Account Locked checkbox
- Admin User Update Fails Due to Invalid passwordexpirationdate Format
- How to create an external account when a new email is added to a share?
Misc
- API authentication error due to SSL verification failure
- Audit Log entry no longer showing in Audit tab in Admin Portal
- Restrict Access to Admin Portal based on IP address
- Metadata not Downloading with error
- API Session Expiry
- Useful APIs for Multi-tenant Platform
- Filecloud Desktop Audit entry not showing in the exported Audit csv file from Admin Portal
- Admin Workflow to move unmodified file within n number of days
- Workflow not running upon file upload
- API Failing on Large Upload
- Workflow across multiple folders
- Workflow doesn't work after user was deleted
- Default custom-report preview limit (30 Rows)
- API request action codes
- Hidden automation workflow
- Ignore some audit logs
- Workflow not working
- Unable to use API for External User account
- Reports with custom start value not showing up
- Workflow to lock an account after 180 days
- Online Customer Audit and Database Backups
- Office File Preview Not Working in FileCloud Without WOPI or Document Converter
- Getting an error "Invalid Username or Password. Password is Case Sensitive. CLFC-00161"
- Cannot preview CSV file in the Web User Portal
- 2FA API for Admin and User portals
- Web DRM not working and shows an Inactive status
- How to view shares created by users?
- FileCloud ICAP Antivirus Rejected Due to REQMOD/RESPMOD Configuration
- Linking OneDrive Folders to FileCloud
- FileCloud Update Fails Due to High Disk Space Requirement (100GB+)
- Audit logs export issue
- Print Button Not Working – Tooltip / CSP Issue
- Automated Email Notifications Continue After User Email Change Due to Orphaned Automation Workflow
- Backend Storage Migration from S3 to Local Storage Fails Due to Missing MongoDB Authentication Database
- Upgrade Fails on Windows (v23.241.0) Due to Changed Logon Account Password
- Unable to Delete Files in FileCloud Online Due to Trailing Whitespace in MongoDB filename
- Limited External Users Able to Log In to Fileshare Without 2FA Applied, Resulting in 500 Error Code
- SalesForce SSO authentication returns a "SAML authentication failed" error.
- SSL Certificate Renewal in FileCloud On-Prem Environments (Behind Reverese Proxy)
- Unable to upload file to subfolders
- File operations failing after reboot
- Storage reports
- FileCloud Update tool failed
- Unable to delete a file(s)
- Email Sending Failed : SMTP connect failed ()
- Failed to update database to latest schema
- Missing Group in Admin Portal (Groups)
- API call for Team Folder
- How to configure a DLP rule to include FileCloud Desktop
- How to download OVF file for FileCloud installation?
User Operations
- Unable to disable user accounts
- Cannot upload empty folders via the User Portal "Upload folders" button.
- Login failure
- Delete file request failed
- Disable My Files For Specific Users
- Session timeout during file upload
- User Shares History
- Unable to open csv files in office online cloud
- Server not found on approval link
- Missing files in managed storage
- Error saving file
- User who is traveling cannot login to User Portal
- Resume file upload to User Interface
- Scratch directory writable failure
- Users cannot upload files to folders with an apostrophe in their name
- Upload failing in web user interface
- Transfer data between Online and On-Premise
- XML error when downloading file from S3 storage type.
- Download from Shared with Me
- Can't upload files to the storage bucket
Software Update
- Need to upgrade from version 23.241 to 23.242 on Windows without updating to the latest available version.
- Invalid License Host after upgrade
- Windows Server 2016
- Fatal Error on Runtime alert after upgrade to 23.242
- Xampp folder showing a running process when using update tool
- Encryption Key Being Rejected After Upgrade to 23.241
- Fall back procedure for the FileCloud upgrade
- Getting an error when running the Linux upgrade script.
- Filecloudcp command upgrades or package installation not working
- Unable to login to superadmin after the upgrade
- HTTP Error After Upgrade
- SSO login issue after FileCloud upgrade
- Solr not working after FileCloud 23.x upgrade
- File Download is blocked due to Modsec CRS rules in FileCloud version 23.242
- Upgrade getting License Valid Check Failed
- Throwing HTTP 500 ERROR After an upgrade for a Multi-Tenant Site
- Error reading RSA key
- FileCloud package cannot be verified during upgrade process
- FileCloud Server upgrade not processing
- Filecloud upgrade and permission concerns
- FileCloud Server 23.251 Upgrade – “Database Ensure Index Failed” (E11000 Duplicate Key Error on settingkey_index)
- “Database Ensure Index Failed” Due to Duplicate Key in metadata_values Collection (MongoDB E11000)
- httpd.conf Changes After Upgrading FileCloud on Windows (23.253.2 → 23.253.3)