Frequently Asked Questions

Services & General

The better the quality of the photo you submit, the better the final design will be. We recommend providing a clear image with well-defined and distinct colors. If you need guidance before submitting your artwork, please reach out through our Contact Us

We can provide you with your file in Wilcom Software(*.EMB), Deco, Brother, Babylock (*.PES), Tajima (*.DST), Artista Design V1.0 (*.ART), Pfaff (*.KSM), Barudan (*.T03), Compucon (*.XXX), Happy (*.TAP), Barudan (*.U??), Hiraoka VEP(*.VEP), Wilcom Plauen(*.T10), Zangs (*.T04), Janome/Elna/Kenmore (*.JEF), Toyota (*.10O), Wilcom Saurer(*.T15), Explorations Projects (*.ART42), Hiraoka DAT(*.DAT), Janome/Elna/Kenmore (*.SEW), Melco (*.EXP), ZSK (*.T05), Pfaff (*.PCD), Melco (*.CND), Wilcom ESL , (*.ESL), ZSK TC(*.Z??), Wilcom ESS (*.ESS), ZSK (*.DSZ), Pfaff (*.PCS), Husqvarna/Viking (*.HUS), Artista Design V3.0 (*.ART), Deco, Brother, Babylock (*.PEC), Pfaff (*.PCQ), Barudan (*.DSB), Artista Design V2.0 (*.ART), Poem, Huskygram, Singer (*.CSD), Explorations Templates (*.AMT42), Tajima (*.T01), Time and Space MJD(*.MJD), Saurer SLC(*.SAS), Artista Design V4.0 (*.ART). formats according to your requirement.


We can provide you with your file in Wilcom Software(*.EMB), Deco, Brother, Babylock (*.PES), Tajima (*.DST), Artista Design V1.0 (*.ART), Pfaff (*.KSM), Barudan (*.T03), Compucon (*.XXX), Happy (*.TAP), Barudan (*.U??), Hiraoka VEP(*.VEP), Wilcom Plauen(*.T10), Zangs (*.T04), Janome/Elna/Kenmore (*.JEF), Toyota (*.10O), Wilcom Saurer(*.T15), Explorations Projects (*.ART42), Hiraoka DAT(*.DAT), Janome/Elna/Kenmore (*.SEW), Melco (*.EXP), ZSK (*.T05), Pfaff (*.PCD), Melco (*.CND), Wilcom ESL , (*.ESL), ZSK TC(*.Z??), Wilcom ESS (*.ESS), ZSK (*.DSZ), Pfaff (*.PCS), Husqvarna/Viking (*.HUS), Artista Design V3.0 (*.ART), Deco, Brother, Babylock (*.PEC), Pfaff (*.PCQ), Barudan (*.DSB), Artista Design V2.0 (*.ART), Poem, Huskygram, Singer (*.CSD), Explorations Templates (*.AMT42), Tajima (*.T01), Time and Space MJD(*.MJD), Saurer SLC(*.SAS), Artista Design V4.0 (*.ART). formats according to your requirement.

Our team will seek to complete it before the deadline but for the sake of good and optimal performance in design. We ‘re holding it for usually 4 hours.If you have any urgent requirements, please let us know via our Contact Us page.

EPS, AI – Adobe Illustrator, BMP – Bitmap, CDR – CorelDraw, DWG – AutoCad Drawing (vector), DXF – AutoCad Interchange File, EMF – Enhanced Metafile, EPS – Encapsulated Postscript, GIF – Compuserve (raster),JPEG – Joint Photographic Experts Group, PCT – Macintosh PICT, PDF – PDFs can derive either from vector or raster files, PNG – Portable Network Graphics Bitmap, PSD – Adobe Photoshop, SCT – Scitex CT, SVG – Scalable Vector Graphics, SWF – Macromedia Flash, TGA – Targa, TIFF – Tag Image File Format, WMF – Windows Metafile formats. If you need your artwork in some other format, please let us know when you request a quote or order an estimate via our Contact Us page.

Sure, no-one shares the images you provide for digitalization or vector art services.We keep all customer data and artwork strictly confidential in accordance with our Privacy Policy.


No, we ‘re actually selling digitized embroidery files that have been manually digitized. They ‘re not real goods or patches. You need an embroidery machine to use those designs.If you have any questions, please visit our Contact Us page.

You can send the files to.jpg,.bmp,.gif,.tif,.jif,.cdr, eps, ai, or.pdf in our quotation form.

In the Special Instructions category of Estimate Forms, you can conveniently include all the information you want to share about your order. You can submit your details via our quotation form.

Yes, we offer discounts on bulk orders if you are a reseller or an individual and you place more than 5 orders in a single day. You can check or place your order via our Contact Us page.

We have payment methods that are simple, fast and secure. Payment can be made via PayPal and credit cards. For assistance or more details, please visit our Contact Us page.


Yes, of course, we use fast and secure forms of payment to keep payment details confidential. For more details, you can visit our Contact Us page.


Yes, we provide 24/7 telephone support to our customers at +1-231-821-5515 or just email us at [email protected].

We are not available on weekends or public holidays, so we recommend placing orders in advance to avoid delays. You can place your order via our Contact Us page.

You can upload the template to the quotation form. You can also send them directly to www.digit-it.com.

Indeed, you can easily get an estimate of your order without any discount. You can fill in our quotation form or just send us an email to [email protected] with information such as your artwork and more specifics (size, colors, the format required, etc.) for digitizing and vector art, just the artwork, and format you need, and we’ll get back to you within 3-4 hours with the correct quotation.

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