Shipping & Returns

If you would like to return your machine, you must notify us within 7 days of receipt. You then have 7 days to return the machine to receive a refund.

The machine must returned in the original packaging and condition.

If the machine appears to have accidental damages upon return, a refund will not be issued.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There will be no refund after 14 days.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time we will notify you of the approval or rejection of your refund.

Juno Computers Ltd will deduct 10% off the original value of the machine, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping cost is non-refundable.

Transactions made by bank transfer will be refunded in British Pounds excluding shipping cost. You or your bank are responsible for the exchange rate if the account is outside of the UK. Processing times vary from 3-7 working days.

Shipping costs are non-refundable on all orders.

• Shipping

To initiate a return, please contact us at [email protected]. Once your request has been reviewed, we will provide detailed instructions on where to send your return.

Please do not send products back without contacting us first, as returns require authorization.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item in working condition. Any damages caused during shipping must be settled between the sender and the shipping company. The full exchange can not be carried out until the damaged claim has been resolved.

• Bank & Card Fees

Juno Computers Ltd is not responsible for any bank or card issuer fees applied to your transaction or refund. Any such fees are charged by your financial institution and will not be reimbursed by Juno Computers Ltd.

• Duties & Import Tax

Juno Computers Ltd is not responsible for any taxes that are charged at your local country’s customs. We will not refund any Import taxes or VAT/Sales tax from foreign countries (outside of the UK). Please contact your local custom’s office for more information.

• Foreign Exchange Fees

Juno Computers Ltd is not responsible for any foreign exchange fees, currency conversion charges, or rate differences applied by your bank or payment provider when sending payment to us or when receiving a refund. All refunds are issued in British Pounds (GBP). Any costs arising from currency conversion or exchange rate fluctuations will not be reimbursed by Juno Computers Ltd.

• Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

• Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

• Shipping

To initiate an exchange, please contact us at [email protected]. Once your request has been reviewed, we will provide detailed instructions on where to send your return.

Please do not send products back without contacting us first, as returns require authorization.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item in working condition. Any damages caused during shipping must be settled between the sender and the shipping company. The full exchange can not be carried out until the damaged claim has been resolved.

CUSTOM PARTS

Additional custom brand parts are not refundable. 

SOFTWARE & OS

Running into OS and Software issues can happen. These common issues can be solved by troubleshooting the core issue of the problem or reinstalling the OS. If you run into these issues, they do not qualify as a “broken laptop/computer”. Please contact us right away at [email protected] and we will work with you to find the solution. If you choose to return the unit, Juno Computers Ltd will deduct 10% off the original value (read REFUNDS for more information).

CANCELLATIONS

Juno Computers Ltd will deduct 10% off the original value. Shipping cost is non-refundable if is already in transit.

Processing times vary from 3-7 working days.