Ivapix Cloud (“Ivapix”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, process, and safeguard personal information when you use the Ivapix platform, website, and hosting services (collectively, the “Services”).
By using our Services, you acknowledge that your personal data may be processed as described in this Privacy Policy.
1. Information We Collect
Ivapix may collect the following categories of information.
Personal Information
Information that identifies you directly, including:
- name
- email address
- phone number
- billing address
- company name
- payment details processed via third-party payment processors.
Account Information
Information related to your Ivapix account including:
- login credentials
- account configuration
- account preferences
- communication records.
Hosting and Technical Data
Because Ivapix provides hosting infrastructure, technical data generated by hosted websites may be processed, including:
- IP addresses
- server access logs
- error logs
- traffic metadata
- system performance metrics
- security monitoring logs.
This information is used strictly to operate, monitor, and secure the platform.
Website Content and Backups
Ivapix infrastructure may store customer website data including:
- website files
- databases
- automated backups
- system snapshots.
Customers remain the owners and controllers of the website content they host on the platform.
Support Data
When customers contact Ivapix support, we may process:
- support tickets
- diagnostic logs
- attachments or screenshots
- technical configuration details.
Cookies and Tracking Technologies
Ivapix websites may use cookies and similar technologies to:
- maintain website functionality
- analyze website usage
- improve user experience.
Users may control cookie preferences through browser settings.
2. How We Use Personal Data
Ivapix processes personal data to:
- provide hosting and infrastructure services
- manage customer accounts
- process payments
- deliver customer support
- monitor infrastructure security
- detect abuse or malicious activity
- improve platform reliability
- comply with legal obligations.
3. Legal Basis for Processing (GDPR Article 6)
Where applicable under the General Data Protection Regulation (GDPR), Ivapix relies on the following legal bases:
Contractual Necessity
Processing necessary to provide hosting services and manage customer accounts.
Legitimate Interests
Processing required for:
- infrastructure monitoring
- platform security
- abuse prevention
- service improvement.
Legal Obligations
Processing required for compliance with financial, tax, or legal requirements.
Consent
Where applicable, Ivapix may rely on user consent for marketing communications or optional cookies.
4. Data Processing Roles and Agreement
When customers host websites or applications on the Ivapix platform, the customer typically acts as the data controller, determining the purposes and means of processing personal data contained within hosted content.
Ivapix acts as a data processor, processing such personal data solely for the purpose of providing hosting infrastructure, platform security, and related services.
Ivapix processes customer data only in accordance with documented instructions provided through the Services.
Customers who require a Data Processing Agreement (DPA) for GDPR or other privacy regulations may request such agreement by contacting Ivapix.
5. Sharing of Personal Data
Ivapix may share personal data with trusted service providers that assist in operating the Services.
These may include providers of:
- payment processing
- cloud infrastructure
- monitoring systems
- customer communication tools
- technical support platforms.
These providers are contractually required to protect personal data and process it only as necessary to deliver services.
Ivapix does not sell personal data.
6. Subprocessors
Ivapix may use subprocessors to support platform operations including providers of:
- infrastructure services
- payment processing
- communication tools
- monitoring and analytics
- support systems.
Subprocessors process personal data only under contractual safeguards.
Ivapix may maintain a publicly available list of subprocessors on its website.
7. International Data Transfers
Ivapix Services may involve transferring personal data to infrastructure located outside the user’s country of residence.
Where required by applicable law, Ivapix implements appropriate safeguards for international data transfers including contractual data protection measures.
8. Data Retention
Ivapix retains personal data only as long as necessary for legitimate business purposes or legal requirements.
Typical retention periods may include:
| Data Type | Retention |
|---|---|
| Account information | duration of account + legal requirements |
| Billing records | as required by tax regulations |
| Server logs | limited operational period |
| Support tickets | retained for support history |
| Backups | rotating backup cycles |
Customers may request deletion of personal data where legally permissible.
9. Data Security
Ivapix implements technical and organizational measures designed to protect personal data including:
- infrastructure access controls
- secure server environments
- intrusion detection systems
- monitoring and logging
- encryption where appropriate.
While Ivapix takes reasonable steps to protect personal data, no system can guarantee absolute security.
10. Artificial Intelligence and Automated Data Processing
Ivapix does not use customer website content, databases, or hosted data to train artificial intelligence models.
Customer data hosted on Ivapix infrastructure remains under the control of the customer acting as the data controller.
Ivapix may use automated systems for operational purposes such as:
- infrastructure monitoring
- security analysis
- abuse detection.
These systems are used solely to maintain service reliability and security.
11. Data Subject Rights
Where applicable under GDPR or similar regulations, individuals have the right to:
- access their personal data
- request correction of inaccurate information
- request deletion of personal data
- restrict processing
- request data portability
- object to certain processing activities.
Requests may be submitted using the contact information below.
Individuals may also lodge complaints with a relevant data protection authority.
12. Cookies
Ivapix websites may use:
- essential cookies for functionality
- analytics cookies for service improvement
- preference cookies for remembering settings.
Users may disable cookies via browser settings, although certain features may be affected.
13. Children’s Privacy
Ivapix Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
14. Legal Requests
Ivapix may disclose personal data when required to:
- comply with legal obligations
- respond to lawful requests from authorities
- protect infrastructure or customers
- investigate fraud or abuse.
15. Business Transfers
If Ivapix undergoes a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction.
Customers will be notified if control of their personal data changes.
16. Changes to This Policy
Ivapix may update this Privacy Policy from time to time.
Updated versions will be published on the Ivapix website.
Continued use of Services constitutes acceptance of updated versions.
17. Contact
IVAPIX CORPORATION
Address: 2810 North Church Street
PO Box: PMB 55340
Wilmington, Delaware 19802-4447
Telephone: +13022088380
Email: info@ivapix.cloud