The Infinity Management Difference
There’s no shortage of companies offering one-size-fits-all Homeowner Association (HOA) Management services. But at Infinity Property Services, we’re proud to offer something better. The Infinity Management Difference is built on personalized attention, advanced training, cutting-edge technology, and unwavering commitment to our clients and their communities. We don’t just manage associations; we empower them to thrive.
Recognized and Accredited for Excellence
The Community Associations Institute (CAI) offers a rigorous accreditation program to recognize companies that provide exceptional HOA management services. Infinity Management is proud to be an Accredited Association Management Company (AAMC®). The CAI reserves this accreditation for companies like Infinity Management that meet the most stringent criteria, including:
- Having at least three years of community management association experience. (We began providing HOA management services in 2005.)
- Employing a Professional Community Association Manager (PCAM) as the Senior Manager.
- Ensuring at least 50% of their managers hold professional credentials like AMS or PCAM (We are 100% certified through the CAI, plus we provide exclusive, advanced in-house training to keep our managers at the cutting edge of innovative association management techniques).
- Maintaining proper insurance coverage.
- Adhering to the CAI’s Professional Manager Code of Ethics.
Obtaining and retaining the AAMC® accreditation requires Infinity Management to see that our staff receives advanced, ongoing training so that they have the knowledge, experience, and integrity to provide the best possible service to your association. The AAMC® credential perfectly reflects Infinity Management’s commitment to professionalism, education, and excellence, and our primary objective to provide extraordinary customer care in every interaction.
Delivering the Best HOA Management Services
Finding a responsible and responsive professional association management company that offers the perfect mix of corporate experience, cutting-edge technology, and boutique-style personal service may seem impossible, but that is precisely what you will find here at Infinity Property Services.
The Infinity Management approach begins with taking the time to understand the specific needs of every community we work with. Once we understand your unique situation, goals, and vision, we provide custom management solutions tailored just for you.
You’ll receive input and guidance from Infinity Management during the planning stage. But it doesn’t end when you accept the plan. Our team continues to offer expertise and personal guidance to enrich the value of each association and its residents.
We specialize in delivering exceptional HOA services to preserve your community’s aesthetic.
Extraordinary Care Built Around You
Our commitment to extraordinary client and community member service has allowed us to grow organically through referrals. Our friendly and knowledgeable team is always available and eager to help. During regular business hours, we answer calls live and respond to emails quickly because extraordinary service means giving you the chance to connect personally with us rather than talking to a machine and then waiting for a response.
We also pride ourselves on our ability to provide first-call resolution to most inquiries. When a homeowner or one of your Board members contacts us, our experienced, highly-trained staff aims to satisfy their needs with that first contact. We recognize the frustration caused by multiple attempts to resolve an issue, which is why we go to great lengths to answer questions during your first contact. We’re driven to serve others with the same respect and care that we would like to receive ourselves.
Full-Time Accounting Team
Another Infinity Management difference is that we do not outsource your accounting. Our talented team of in-house accounting professionals oversees your fiscal needs and is filled with experts in accounting for HOAs. We provide each client with accounts receivable, accounts payable, and comprehensive monthly financials. Our accounting team also becomes familiar with your community to enable them to address questions or requests effectively and efficiently.
Electronic Statements
We allow your homeowners and Board members to sign up for electronic statements to provide an easy and effective way to stay informed about association financial transactions.
Online Dues Payment Option
The Infinity Management online payment (e-check) system is free for all our clients. This is just one more way we differentiate ourselves from other management companies.
Delinquency Control
HOA members who fall behind in their dues can fall way behind if left unaddressed. Infinity Management manages delinquency proactively and routinely through our comprehensive delinquency tracking system, an integral part of our industry-leading association management software. Delinquent owner accounts are diligently tracked and aggressively pursued to mitigate losses.
“Our Board has been working with Ani Keshishian for the past year and that time has been turbulent … in a good way. Our entire board was new from the beginning of the Infinity contract and we were elected primarily to take care of a number of issues that needed attention, but had been left dormant too long. So Ani and the Board had a great deal of learning to do about our HOA and each other and it has gone very well in all respects She is very knowledgeable and experienced. She has helped us a great deal to meet the challenges that we have faced.”
Lawrence Stewart
“As the sitting President of an HOA board that requires more than a little extra hand holding, I cannot recommend William and Ani enough. They have made us feel like a priority to their company, even though we are a small building, and I can personally vouch for the sense of ownership they’ve taken on in handling and advising on the issues we come up against. I highly recommend Infinity.”
Ian Maddox
Smart Technology with a Personal Touch
Infinity Management is an innovator in using technology for the most efficient, proactive HOA management services while maintaining a personal touch. Directors, committee members, and homeowners can access our real-time web portal that provides up-to-the-minute financial, compliance, and other community-specific information. You want to see your account details? Sure! Need access to community calendars, documents, surveys, and more? They can all be found on our intuitive, easy-to-use site.
Powerful Mobile Access
Recognizing the essential role of technology in empowering higher levels of service, increasing efficiency, and enhancing customer satisfaction, Infinity Management has become an industry leader in developing and deploying innovative, tech-driven products and services.
To allow you and your homeowners to access our portal on the go, we provide a fully integrated smartphone app that runs on both iPhone and Android. The app allows residents to open service requests, reserve amenities, communicate, and access community documents and information.
A vital part of our services is board education.
Board Member Education
Board Member education is an important service that ensures your Board Members have the tools and support necessary to make sound business decisions. We are committed to providing the most comprehensive Board Member training and continuing education in the industry.
Download the Smart Phone App
The Infinity Management mobile app makes reserving amenities, learning about activities, accessing your account, and more with just a click. Download it for Apple and Android devices today.
Professional Relationships
Every vendor partner is held to the same high standards of quality, professionalism, and commitment to extraordinary service that we adhere to ourselves. Our vendor partners provide a strong support system for our associations and are a valuable resource for our clients.
A Team that Stays with You
Our most valuable asset is our team, so attracting and retaining the best people is vital. To accomplish this, we work hard to ensure a supportive, rewarding, and positive work environment and create long-term relationships that benefit all. The result of our efforts is evident in our outstanding employee retention rate.
Experience the Infinity Management Difference Yourself
We serve communities across the Santa Clarita and Los Angeles County area. Whether your association is in Valencia, Thousand Oaks, Simi Valley, Calabasas, the San Fernando Valley, or beyond, our homeowner association management team is ready to work for you. Contact us today to experience the Infinity Management difference for yourself.